Unibody Autotech Collision Centers

My Experience - 5.0/5.0 -

Excellent work…very impressed with the quality of your company’s service. Wishing you and your staff all the best in this coming New year!

My Experience - 5.0/5.0 -

I am thrilled with the work that was done. Unibody exceeded all of my expectations and everyone I interacted with in person and on the phone was very professional, kind, and helpful. Thank you for being the best!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It was done fast one day

Likely to Recommend - 5.0/5.0 -

Not the first time taking our vehicles there.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Nice job, good service from personnel

Returned Clean

Likely to Recommend - 4.0/5.0 -

Although covered by Insurance, the repair cost was much higher than expected for replacement & painting of front air dam

Repair Quality - 5.0/5.0 -

Satisfied with repair, but disappointed that Unibody does not perform whole body painting

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Love the work Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Love the work!

Customer Service - 3.0/5.0 -

That needs more work

Returned Clean

My Experience - 5.0/5.0 -

Great job! Just like brand new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I went through this review process the other day, but it seems as though this is consistent with the performance that I experienced, so here's a 2nd review: The work done to the truck was fine. The front bumper and passenger-rear quarter panel look good. However, I am completely dissatisfied with the performance of the staff there. It started with Dayton when I took my truck to the waimanu location to get an estimate done. I had a small dent in the passenger-rear quarter panel and he said that UniBody could do it..."It wouldn't be that much labor - just a few hours, and I can give you an estimate." Being as though I was already going to get the front bumper repaired, I said YES. Please send an estimate ASAP. He agreed and then said I could reach him via text any time if I had questions. A couple of weeks went by and I sent a text (9/10/2025) requesting the estimate that Dayton promised. I received no response. On 10/10/2025, I sent a 2nd text to request the estimate he offered, and again received no response. I let it go at that point and when I was about to ask again at the end of November, a different person contacted me first and said that the parts came in for my repair. I asked for the estimate and brought the truck in for repair on 11/25. I was sent a series of text messages that indicated my time of completion was going to be 12/5 AND finally the estimate on the other repair work that dayton never provided. I looked at the text...clicked on everything they sent, and saw the repair bill for almost $3300. That was fine, and by all indications, this was the work that any reasonable person would have expected them to complete. I dropped the car off on 11/25 and picked up my rental. Fast forward to 12/4, and I received a text saying that my truck would be ready the next morning. "Great", I thought. However - when I asked for the total amount due (in case there was any change in it and I knew how much I needed to pay the bill), there was once again radio silence. I ended up having to call the office after 2 texts went unanswered and asked Robyn what the final amount due was. She responded by saying, "I'm not sure why you think you owe anything...insurance covered it" I got a bad feeling and asked, "Did you folks complete the repair to the back bumper?" The answer was no...they somehow missed it...even though I was sent an estimate and had tried to ask about it numerous times before that. She indicated that they could still do it and had to check with the repair personnel. Then called me back to say that the truck would be ready in another week - 12/12/2025. BUT...12/11, I received a text at the end of the day informing me that it would not be ready until 12/16. Unibody had my truck for 20 days to complete these repairs. I'm not an auto body expert, but it seems as though that is a long time to have a vehicle to complete the repairs that were done, but I think most of it came from unibody having to squeeze my truck in with other work because they screwed up. When I went to get the truck, Natasha was nice and I said the work looked good. She apologized for the error, and I did express my dissatisfaction so that she more clearly understood the situation. She tried to explain that Dayton was handling estimates...and she was "trying to learn the system" on the side where their repairs are done. To me, it seems as though there should be a lot more training done for people in a business like this.

Customer Service - 0.5/5.0 -

Refer to initial text

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

Great

Repair Quality - 3.5/5.0 -

Great

Customer Service - 3.5/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Unibody did a great job. They completely the work fast and communicated with me the entire time.

Customer Service - 5.0/5.0 -

They were great!

Returned Clean

Likely to Recommend - 3.5/5.0 -

This was preferred vendor for insurance so I guess it would depend on that

Repair Quality - 5.0/5.0 -

Went smoothly. No complaints.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Completed the repair in a timely manner with regards to the estimated date completion. I also liked it when the car was washed and vacuumed as well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The thought of getting the estimate, auto repair, and car rental can be daunting and overwhelming. Working with Unibody, insurance, and enterprise rental made the entire process smooth and flawless. Thanks to Unibody for providing excellent professionalism, amazing customer service, and great communication via text updates on car repair progress. Thank you again to the team at Unibody Autotech for an amazing professional experience. I highly recommend Unibody Autotech.