Union Park Collision Center
Union Park is a multi franchise dealership that has been serving the Wilmington De, community since 1955. We are a full service dealership, for Honda, Volvo, BMW, Jaguar, Buick and GMC. Our Technicians specialize in the brands that are sold at the dealership, However are trained to repair any year, make, and model vehicle. Our goal is to provide high quality repairs, and outstanding customer service. Union Park Collision Center is recognized as a Volvo and Honda Certified Repair Facility, as well as I-Car Gold Class Facility. As a consumer, you DO NOT have to use any of the body shops on the insurance company's list. Regardless of the insurance company, it is your right to have your vehicle repairs completed by the body shop of your choice.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I didn't like the work; they didn't do it wel
Likely to Recommend - 3.5/5.0 -
My reason for giving a 7 is that I think there should be signage posted to let customers know that there is no surcharge for debit, but a 2% surcharge applies to credit card payments. I was not expecting to pay an additional $26.
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0 -
The ladies in the office were very processional.
My Experience - 5.0/5.0 -
I will never go anywhere else. Great job. And I’m definitely going to start using the UP Auto Spa.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
After this experience, I’m not sure I would come back again.
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
As a repeat customer, I’ve never had such poor service. I had to constantly call for updates. Most of the time no one knew the status of my car. One time I was told by the body shop that the car was due back from the spa, but would need inspection and probably wouldn’t be back until the next day. Four days later the car was at service, having been there several days, waiting for realignment. The repair was further delayed because the tire that was needed hadn’t been ordered. I incurred over $400 in additional rental costs over what my insurance covered.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Union Park Collision is excellent, which is especially appreciated in a time when everywhere else is lacking in that area.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
No communication or updates, glass fragments still in car, one lug nut is missing
Customer Service - 2.0/5.0 -
No communication or updates
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I picked up my car from Union Park Collision today. These are pictures of issues I discovered once I had a chance to inspect the car. Front passenger side hood vs drivers side hood. Larger gap is visible. Center of the hood not aligned. Where the hood meets the door it is higher on the passenger side than the driver side. Small dings in the paint in 2 places. engine - an insulating cover is cracked the engine is not cleaned. Residue from the liquids that spilled from the accident are everywhere. Along the bottom of the windshield is caked with dust and looks like pollen. The car was to be detailed. tire pressure not correct. 39 32 32 32 I am still going through the car and will send more should I find additional issues. At this point I feel that the car should be replaced. I do not feel safe driving this. The inspection they promised was obviously not complete. I can only imagine what will pop up going forward. Sent from my iPhone
Repair Quality - 0.5/5.0 -
I was in an accident on 12/22/2020. I just got my car back today 5/6/2021
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
I’m thankful for the repairs to my vehicle; however, during the 2 months and 1 week that my vehicle was in the shop, there was a lot of miscommunication, which made my experience an unpleasant one.
Customer Service - 2.0/5.0 -
I’m thankful for the repairs to my vehicle; however, during the 2 months and 1 week that my vehicle was in the shop, there was a lot of miscommunication, which made my experience an unpleasant one.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris was very accommodating and thoughtful and I do apologize for somethings out of his control. Because my car had to wait for parts and a recall came through. Chris said they would take the car to the dealer for the recall. Unfortunately after speaking with the dealer (I cannot remember her name) they said they would call Collison. No one did but Chris made sure my car was completed with recall and ALL. Thank you Chris and I do apologize and I should not have spoken to you in that manner. Chris does deserve KUDOS!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have purchased all of our cars through Union Park and now would readily use UP Collision if it ever happened again.
Repair Quality - 5.0/5.0 -
Great job! My Volvo looks as good as it did new, I was really impressed with the workmanship.
Customer Service - 5.0/5.0 -
Great communication and friendly staff.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Only issue was length to fix a tail light was extended due to original replacement was a non BMW new part...shop should have know insurance would not allow for purchase to go through. This delayed repair a weekend and an additional four days.
Customer Service - 4.0/5.0 -
Already discussed with manager... when you tell a Custer you will call back... call them back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very polite and courteous to an old person Good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Just because I have a bill for rental that you guys caused me to have by keeping my car over the 14 days
Repair Quality - 3.5/5.0 -
The service was good, but unfortunately you guys kept my cars past the 14 days allotted from the insurance company. This caused me to pay 5 days on my rental that the insurance company did not cover. You guys were aware of this because you deal with State Farm frequently. What’s frustrating is that I called 3 times spoke to 3 different people from your company about reimbursement for the rentals. The last person I spoke to was Terry she stated someone one would get back to me. No one did!! It was not our fault that you guys kept the cars past the 14 days allotted from the insurance company. This caused us to pay a hefty bill at the end. It is already bad that our cars where shot is by gunfire, and to have to pay out of our pockets is another thing. We just wanted you guys to pay the last 5 Days extra that you kept our cars. Which was a total of 19 days. We are happy with the paint job but not happy with how you guys been avoiding our calls