Unique Custom Collision Center LLC
Unique Custom Collision Center, LLC is a one stop auto repair business that has been serving the community since 2010. Our staff works together as team. We welcome our customer with a friendly smile and tried to make their process as simple as possible. We except all Insurance claims . Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did great work and fast for the amount of damage my car had
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Unique not only did my repairs very well, and in a very acceptable amount of time, but they also called with updates and details several times. One of my tires was flat and I had a temporary tire on. They fixed it and took the temporary off. I was so grateful for the extra care/task of the staff. Office staff was very professional and pleasant. Overall a good experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done in an acceptable time and very well. I had s flat tire and had a temporary tire on. You guys foxed it an took the temporary off. I was so grateful for your help. Office staff very professional. I loved getting calls to update the status of the tepairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
If I could I would give them a zero
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
I understand stand delays but to go from weekly updates twice to not receiving up dates is unacceptable. Especially when you say my truck will be ready 12/12/24 and it’s not until 12/9/24.
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication from Timothy, timely and quality repairs, would gladly use Unique for future repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Keep up the good work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I did acknowledge that I was uncomfortable with the final result of the wheel replacement. I am not looking to make a review to be negative at all, but I do think that it is important to be honest for better understanding, empathy, and compassion for those who are trusting you to bring their investment back to normalcy. There were a few things that I wasn’t pleased with but I’ll just go with what stuck out most. I was notified that my car was ready, but never have I ever returned to a shop for the shop representative to not do a walk around the car with me to look over what was done and to get my satisfactory response. I was immediately asked to sign and date paperwork to which my cousin was on the phone with me and I got off because I was giving courtesy to not be on the phone while handling my business. But she texted me and stated I shouldn’t have signed anything before looking at my car. And she was 1000% correct. But I had just had biopsies done and just wanted my car back. My mistake was signing and paying the deductible. And my keys were just handed to me like that was it. I went outside to view my car by myself and returned back in with my concerns. The gentleman came out and looked at what I had concerns with, then stated he would get someone else to come out that worked on the car. A woman came out, and trust that I’m not saying that a woman doesn’t know anything about cars, because I know my car which is why I have such a problem with the final results. But I do know that when I first dropped my car off this woman sat across from him in the front office and I doubt she worked on my car. And her demeanor is off putting and not welcoming at all. However when she came out to talk to me about my car she tried to be nicer. But again I know my car and I am not pleased at all. I think going further this company needs to make sure they are doing a full walk around with the customer BEFORE any signing of paperwork and payments. Again we are trusting you with our investments. Have better courtesy with your customers, greet your customers!!!! One last thing, the stray dog that you all stated was not your dog, could have harmed anyone coming into your business. Show that you care about your customers FIRST, by ensuring their safety. I believed the dog was for someone within the shop until the Enterprise employee that came to pick me up, was calling out for someone to get the dog, to hear that it didn’t belong to anyone. That is a liability that I’m sure you all do not want to deal with. The customer service on all levels can definitely be improved. Also when customers are called with updates, make sure that update is the most recent update.
Repair Quality - 3.0/5.0 -
The customer service here wasn’t the best. The woman in the office isn’t very friendly and seems to have a negative demeanor. That was noticed upon dropping off my car. There was also an issue that could become a liability concerning a dog in the business that I believed belonged to the shop owners. Upon arrival I sat in my vehicle as I saw a dog placed on the outside and then a few minutes later, an employee came out and walked with the dog over to another end of the building. At this time I went inside. The Enterprise employee that came to pick me up from the shop also had a moment where he called out for someone to come and get the dog, to where when someone did finally come to get the dog, I learned that the dog didn’t belong to anyone at the shop. As the woman from inside came around us and stated it wasn’t their dog and that the dog had been coming there and wouldn’t leave. And her demeanor was nasty at that moment as well. When I returned to pick up my car, I was advised to sign paperwork, pay my deductible, and then handed my keys. I wasn’t walked out to view the work and what was done before signing any paperwork. And being that I just wanted my car back and had other things I had just had done medically, I took my keys and went outside to view my car before leaving. I went inside with questions concerning my tire and rim to which the gentleman told me he didn’t know much about the work on the car and would get someone else that could answer my questions. The person he sent out was this woman of course whom I already felt some way about professionally. Upon further looking into my car alone, there was some things I noticed outside and inside the back area of the car door. It appears to show some type of clear liquid (I’m guessing glue) between the rear bumper and the body of the car around the repaired wheel. It looks as if it was glued back on, but not fully connected. Also, on my back door on the same side within the slot where you place your hand to close the door, the rubber was pulled completely out and just sitting inside it but not in place properly. Not sure why it had to come out anyway being that the body work was on the outside of the car. The dust inside the car over the seats was not cleaned off. I think the customer service here can greatly improve.
Customer Service - 1.5/5.0 -
Needs major improvement. Great customers and act like you are happy to receive their business. Also, walk out with the customer to their vehicle to assure they are satisfied with the work before making them sign paperwork and pay for work they haven’t been shown.
Returned Clean
My Experience - 5.0/5.0 -
Keep up the excellent work. You did good. 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
F/150 repair excellent. Thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The job was outstanding I was completely satisfied with the results. They surprised me with how quick and efficient they got me back in my vehicle. Throughout the whole process they kept me informed and up to date. The people from the front door to the end process were courteous and polite and patient. I will be an advocate to family , friends to anyone needing their service . They are a fist class business. I also want thank them personally for making my ordeal satisfying.
Likely to Recommend - 5.0/5.0 -
The job was very well done and I am beyond pleased. Yes I would recommend it to family or friend and anyone who I would knew needed their kind of service
Repair Quality - 5.0/5.0 -
I thought it was a delightful experience. I was well informed throughout the process by patient and experienced staff from beginning to end. My vehicle was finished in less time than I thought it would be plus the job was excellent. I would recommend them to my family and friends . If I have need I would go to them without hesitation again.
Customer Service - 5.0/5.0 -
10 I thought they attentive, patient , and diligent about their job being completed