United Collision

4.8 (467reviews)

97%

(201) 796-2744

15-05 River Rd, Fair Lawn, NJ 07410

97%

15-05 River Rd
Fair Lawn, NJ 07410

Get Directions Website Email

About United Collision

15-05 River Rd
Fair Lawn, NJ 07410

Get Directions Website Email

United Collision is a family owned auto repair business that has been serving the community since 1948. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We are a Liberty Mutual total care facility and work with all other insurance companies.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Check

Languages

Spanish
Russian

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	7:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Call

Website

Reviews (467)

Sort By:
Newest
Rating

415 Customers Rated

5 Stars

79.9% Complete

(373)
4 Stars

6.6% Complete

(31)
3 Stars

0.9% Complete

(4)
2 Stars

0.4% Complete

(2)
1 Star

0.4% Complete

(2)
< 1 Star

0.6% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles were restored to like-new condition using factory parts. Timeliness was a standout strength, as numerous customers highlighted repairs completed ahead of schedule. Communication was frequently commended, with customers appreciating regular updates via phone and email throughout the repair process. The professionalism and helpfulness of the team, including assistance with insurance and rental car coordination, were recurring highlights. A few customers noted areas for improvement, including one instance where a vehicle was returned in poor condition with an improperly installed part, another where proactive communication was lacking during weather-related delays, and a case involving interior marks left on a vehicle.

Select to learn more

Service Quality
Timeliness
Communication

"... restored both vehicles to like-new condition, and the quality of the work was outstanding. The entire team was friendly, courteous, and kept ..." Read more

"... with United Collision. The car looks like new, and the quality of the repair really shows. They also completed the work nearly a week ahead ..." Read more

"... filthy, the interior was covered with debris and the back door window was either improperly installed or a non-Audi part was used because his back window ..." Read more

"The actual work was excellent. However there were marks on the inside of the car made that are not ..." Read more

"They did an excellent job on the car. It looks brand new!"

"... the quality of the repair really shows. They also completed the work nearly a week ahead of schedule, which was a pleasant surprise. The entire process ..." Read more

"Excellent customer service. Repairs were completed ahead of schedule."

"Yes; it was ready on time; even earlier on the day that was promised."

"My husband's car took so long to fix and when it was returned, it was filthy, the interior ..." Read more

"Great job and got the car done ahead of schedule"

"Outstanding communication and continuous updates. So appreciate the first class communication !"

"The shop contacted me by phone and while the car was in shop email updates were provided at each stage."

"Excellent communication. Emails were great. Beautiful work done"

"... snow storms wreaked havoc with the work week, but … someone should have picked up the phone to notify us that the car was not ready on Friday, Feb 27 or Monday, ..." Read more

"Great customer service, communication and quality of work."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... restored both vehicles to like-new condition, and the quality of the work was outstanding. The entire team was friendly, courteous, and kept ..." Read more

"... with United Collision. The car looks like new, and the quality of the repair really shows. They also completed the work nearly a week ahead ..." Read more

"... filthy, the interior was covered with debris and the back door window was either improperly installed or a non-Audi part was used because his back window ..." Read more

"The actual work was excellent. However there were marks on the inside of the car made that are not ..." Read more

"They did an excellent job on the car. It looks brand new!"

"... the quality of the repair really shows. They also completed the work nearly a week ahead of schedule, which was a pleasant surprise. The entire process ..." Read more

"Excellent customer service. Repairs were completed ahead of schedule."

"Yes; it was ready on time; even earlier on the day that was promised."

"My husband's car took so long to fix and when it was returned, it was filthy, the interior ..." Read more

"Great job and got the car done ahead of schedule"

"Outstanding communication and continuous updates. So appreciate the first class communication !"

"The shop contacted me by phone and while the car was in shop email updates were provided at each stage."

"Excellent communication. Emails were great. Beautiful work done"

"... snow storms wreaked havoc with the work week, but … someone should have picked up the phone to notify us that the car was not ready on Friday, Feb 27 or Monday, ..." Read more

"Great customer service, communication and quality of work."

Michael (Toyota owner) reviewed 9/16/26

United is the only place I would have my car repaired. Sam and his great crew are transparent, trustworthy and highly skilled.The best quality finished product… You would never know your vehicle has been in an accident.

Absolutely recommend

John (Chevrolet owner) reviewed 9/15/26

Jorge and team were patient, kind and professional from start to finish. They did exactly what they said what they would do and genuinely cared about the customer’s satisfaction. You don’t see that as often as you would think. I appreciate it.

See previous comments

Terrific team who took the time to listen and work with my family through it all. Excellent service and total professionalism.

James (RAM owner) reviewed 9/10/26

Brenda (Nissan owner) reviewed 9/1/26

John (Volkswagen owner) reviewed 8/24/26

Samuel (Volkswagen owner) reviewed 8/17/26

Great customer service, communication and quality of work.

Elianne (Tesla owner) reviewed 8/3/26

Everyone at United was attentive, communicative and prompt in their services. I’m very satisfied with their services!

Carl (Nissan owner) reviewed 7/20/26

I had an excellent experience with United Collision and would highly recommend their services. They handled the insurance process from start to finish and made everything easy and stress-free. I had two separate accidents involving two different vehicles just weeks apart, and United Collision handled both repairs professionally. They restored both vehicles to like-new condition, and the quality of the work was outstanding. The entire team was friendly, courteous, and kept the process running smoothly. I had no issues whatsoever and truly appreciated their communication and professionalism throughout. I would definitely use United Collision again and would recommend them to anyone needing quality collision repair and great customer service.

Jared (Honda owner) reviewed 7/13/26

Aharon (Mazda owner) reviewed 7/2/26

Christopher (Honda owner) reviewed 6/24/26

Did the job right. Car looks like new. All around good experience.

Professional work and an overall good experience.

Michael (Honda owner) reviewed 6/22/26

Great job and got the car done ahead of schedule

Great job and got it back ahead of schedule.

Brandon (Honda owner) reviewed 6/18/26

Amazing! Couldn’t be better :)

Amazing!

Anthony (Acura owner) reviewed 6/1/26

Sam is the best listens to you when you speak,gets everything you want done to perfection,completely satisfied on the repairs to my Acura RDX,looks like new and the paint match is unbelievable beauriful

They always do a great job,my whole family goes to them

Cat looks beautiful

They are very efficient and Sam and George both listen to your needs,car was done on time and looks beautiful

Antonio (Honda owner) reviewed 5/26/26

good custumer service and excellent work. Thank you

Julio (Honda owner) reviewed 5/18/26

Good and friendly service

Paul (Volkswagen owner) reviewed 5/10/26

great job, professional service.

Sergey (Honda owner) reviewed 4/17/26

Excellent work Excellent communications

Brenda (Honda owner) reviewed 4/16/26

Ana (Toyota owner) reviewed 4/6/26

Job well done, l love my car and I’m very happy to have it back looking so good. I will definitely recommend United Collision to my friends. They were very helpful and professional. Sincerely, Ana Arias

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United Collision

About United Collision

Reviews (467)

415 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?