United Collision

4.8 (461reviews)
97%
15-05 River Rd,  Fair Lawn,  NJ  07410

United Collision is a family owned auto repair business that has been serving the community since 1948. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We are a Liberty Mutual total care facility and work with all other insurance companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Check
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (461)

Customers say
Overall Customer Satisfaction
Customers consistently praise United Collision for exceptional service quality, with vehicles returned looking brand new and repairs completed to factory standards. Communication stands out as a major strength, with customers appreciating regular updates, transparency, and professional staff who explain processes clearly. The shop consistently delivers ahead of schedule, often completing work earlier than promised. Customers highlight the seamless insurance handling, accommodating staff, and overall professionalism. While most feedback is overwhelmingly positive, a few customers noted minor issues with cleanliness upon return and occasional communication gaps during delays.
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"We had a great experience with United Collision. The car looks like new, and the quality of the repair really shows. They also completed the work nearly ..." Read more
"EXCELENTE SERVICIO Y TRABAJOS DE CALIDAD 💪💪💪"
"They did an excellent job on the car. It looks brand new!"
"The repair on the car was amazing! The car came out looking brand new once again. It totally looks like ..." Read more
"My husband's car took so long to fix and when it was returned, it was filthy, the interior was covered ..." Read more
"ESTUVO LISTO ANTES DE LAS FECHA"
"Excellent customer service. Repairs were completed ahead of schedule."
"... new, and the quality of the repair really shows. They also completed the work nearly a week ahead of schedule, which was a pleasant surprise. The entire ..." Read more
"earlier than promised"
"Yes; it was ready on time; even earlier on the day that was promised."
"Outstanding communication and continuous updates. So appreciate the first class communication !"
"Excellent Communications."
"Excellent communication, very kind people to deal with and the work on the car is excellent."
"Kept me updated daily"
"... snow storms wreaked havoc with the work week, but … someone should have picked up the phone to notify us that the car was not ready on Friday, Feb 27 or Monday, ..." Read more

My Experience

Everyone at United was attentive, communicative and prompt in their services. I’m very satisfied with their services!

Likely to Recommend

Repair Quality

Customer Service

I had an excellent experience with United Collision and would highly recommend their services. They handled the insurance process from start to finish and made everything easy and stress-free. I had two separate accidents involving two different vehicles just weeks apart, and United Collision handled both repairs professionally. They restored both vehicles to like-new condition, and the quality of the work was outstanding. The entire team was friendly, courteous, and kept the process running smoothly. I had no issues whatsoever and truly appreciated their communication and professionalism throughout. I would definitely use United Collision again and would recommend them to anyone needing quality collision repair and great customer service.

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My Experience

Did the job right. Car looks like new. All around good experience.

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Customer Service

Professional work and an overall good experience.

My Experience

Great job and got the car done ahead of schedule

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Customer Service

Great job and got it back ahead of schedule.

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Repair Quality

Amazing! Couldn’t be better :)

Customer Service

Amazing!

My Experience

Sam is the best listens to you when you speak,gets everything you want done to perfection,completely satisfied on the repairs to my Acura RDX,looks like new and the paint match is unbelievable beauriful

Likely to Recommend

They always do a great job,my whole family goes to them

Repair Quality

Cat looks beautiful

Customer Service

They are very efficient and Sam and George both listen to your needs,car was done on time and looks beautiful

My Experience

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Customer Service

good custumer service and excellent work. Thank you

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Customer Service

Good and friendly service

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Customer Service

great job, professional service.

My Experience

Excellent work Excellent communications

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Customer Service

Excellent work Excellent communications

My Experience

My Experience

Job well done, l love my car and I’m very happy to have it back looking so good. I will definitely recommend United Collision to my friends. They were very helpful and professional. Sincerely, Ana Arias

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Customer Service

Great service and great people. I was completely pleased and satisfied.

My Experience

We had a great experience with United Collision. The car looks like new, and the quality of the repair really shows. They also completed the work nearly a week ahead of schedule, which was a pleasant surprise. The entire process was seamless—they handled everything directly with the insurance company, and we didn’t run into a single issue. Really appreciate the professionalism and efficiency from start to finish. Great job by the whole team.

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Customer Service

EXCEPT … for one thing… I recognize that the snow storms wreaked havoc with the work week, but … someone should have picked up the phone to notify us that the car was not ready on Friday, Feb 27 or Monday, March 2. ‘Customer Service’ 😉

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My Experience

The car was repair to a perfect condition. Everything on the repair was brand new parts and an excellent job

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Repair Quality

See previous comments

Customer Service

My husband's car took so long to fix and when it was returned, it was filthy, the interior was covered with debris and the back door window was either improperly installed or a non-Audi part was used because his back window now does not fully close. We would not recommend this auto body shop.