United Collision

4.8 (463reviews)
97%
15-05 River Rd,  Fair Lawn,  NJ  07410

United Collision is a family owned auto repair business that has been serving the community since 1948. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We are a Liberty Mutual total care facility and work with all other insurance companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Check
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (463)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles were returned in like-new or brand-new condition. The professionalism and friendliness of the staff are frequently highlighted, along with seamless handling of insurance processes. Timeliness is a strong point, with numerous customers reporting their vehicles were completed ahead of schedule. Communication throughout the repair process received high marks, with customers appreciating regular updates via phone and email. A small number of customers noted areas for improvement, including proactive notification when delays occur, ensuring vehicles are returned clean, and verifying all repairs are completed correctly before return.
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"... restored both vehicles to like-new condition, and the quality of the work was outstanding. The entire team was friendly, courteous, and kept ..." Read more
"... with United Collision. The car looks like new, and the quality of the repair really shows. They also completed the work nearly a week ahead ..." Read more
"... filthy, the interior was covered with debris and the back door window was either improperly installed or a non-Audi part was used because his back window ..." Read more
"EXCELENTE SERVICIO Y TRABAJOS DE CALIDAD 💪💪💪"
"The actual work was excellent. However there were marks on the inside of the car ..." Read more
"... the quality of the repair really shows. They also completed the work nearly a week ahead of schedule, which was a pleasant surprise. The entire process ..." Read more
"Excellent customer service. Repairs were completed ahead of schedule."
"ESTUVO LISTO ANTES DE LAS FECHA"
"Yes; it was ready on time; even earlier on the day that was promised."
"My husband's car took so long to fix and when it was returned, it was filthy, the interior ..." Read more
"The shop contacted me by phone and while the car was in shop email updates were provided at each stage."
"The service was excellent. The updates were helpful throughout the process."
"... snow storms wreaked havoc with the work week, but … someone should have picked up the phone to notify us that the car was not ready on Friday, Feb 27 or Monday, ..." Read more
"great email communication."
"Excellent Communications."

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My Experience

Great customer service, communication and quality of work.

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My Experience

Everyone at United was attentive, communicative and prompt in their services. I’m very satisfied with their services!

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I had an excellent experience with United Collision and would highly recommend their services. They handled the insurance process from start to finish and made everything easy and stress-free. I had two separate accidents involving two different vehicles just weeks apart, and United Collision handled both repairs professionally. They restored both vehicles to like-new condition, and the quality of the work was outstanding. The entire team was friendly, courteous, and kept the process running smoothly. I had no issues whatsoever and truly appreciated their communication and professionalism throughout. I would definitely use United Collision again and would recommend them to anyone needing quality collision repair and great customer service.

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My Experience

Did the job right. Car looks like new. All around good experience.

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Professional work and an overall good experience.

My Experience

Great job and got the car done ahead of schedule

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Great job and got it back ahead of schedule.

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Amazing! Couldn’t be better :)

Customer Service

Amazing!

My Experience

Sam is the best listens to you when you speak,gets everything you want done to perfection,completely satisfied on the repairs to my Acura RDX,looks like new and the paint match is unbelievable beauriful

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They always do a great job,my whole family goes to them

Repair Quality

Cat looks beautiful

Customer Service

They are very efficient and Sam and George both listen to your needs,car was done on time and looks beautiful

My Experience

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good custumer service and excellent work. Thank you

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Good and friendly service

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great job, professional service.

My Experience

Excellent work Excellent communications

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Excellent work Excellent communications

My Experience

My Experience

Job well done, l love my car and I’m very happy to have it back looking so good. I will definitely recommend United Collision to my friends. They were very helpful and professional. Sincerely, Ana Arias

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Great service and great people. I was completely pleased and satisfied.

My Experience

We had a great experience with United Collision. The car looks like new, and the quality of the repair really shows. They also completed the work nearly a week ahead of schedule, which was a pleasant surprise. The entire process was seamless—they handled everything directly with the insurance company, and we didn’t run into a single issue. Really appreciate the professionalism and efficiency from start to finish. Great job by the whole team.

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EXCEPT … for one thing… I recognize that the snow storms wreaked havoc with the work week, but … someone should have picked up the phone to notify us that the car was not ready on Friday, Feb 27 or Monday, March 2. ‘Customer Service’ 😉

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