United Collision

4.8 (463reviews)
97%
15-05 River Rd,  Fair Lawn,  NJ  07410

United Collision is a family owned auto repair business that has been serving the community since 1948. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We are a Liberty Mutual total care facility and work with all other insurance companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Check
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (463)

My Experience

The car was repair to a perfect condition. Everything on the repair was brand new parts and an excellent job

Likely to Recommend

Repair Quality

See previous comments

Customer Service

My husband's car took so long to fix and when it was returned, it was filthy, the interior was covered with debris and the back door window was either improperly installed or a non-Audi part was used because his back window now does not fully close. We would not recommend this auto body shop.

My Experience

Fantastic experience start to finish, George and rest of the team made us feel at ease from the time we did a phone consult to dropping off the car. Very happy with the work and will definitely be back if we need any additional repairs!

Likely to Recommend

Repair Quality

They did an excellent job on the car. It looks brand new!

Customer Service

Excellent communication about estimated date of completion of repair with continuous updates. Sam was friendly and professional. He helped me throughout the process including dealing with my insurance company and communicating with the rental car company, which I greatly appreciated. A pleasure to work with!

Likely to Recommend

Repair Quality

Customer Service

Very quick turnaround. Happy with the results.

My Experience

United provided OUTSTANDING service on my repair.

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Repair Quality

Customer Service

They did a great job repairing my car. I’d recommend them to anyone needing body work. Special shout out to zgeirfe who was very accommodating.

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Repair Quality

Customer Service

Likely to Recommend

Everything was done as promised

Repair Quality

Timely quality job

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The staff at United Collision are very professional and answers questions without hesitation. They are very helpful, especially Jorge, in regard to explaining things and make sure my Enterprise car rental go smoothly. Thank you.

My Experience

I was more than satisfied with the United Collision service That I received. Not only did the RAV4 look like new but, George was kind, efficient, kept me updated about the progress of the repair, etc. I would highly recommend this company to anyone who needs car repair! Thank you!

Likely to Recommend

Repair Quality

Customer Service

George was particularly helpful and gracious in all our encounters. The car was repaired in a timely manner, I was updated on its progress, it looked great upon completion! I could not have asked for better service! Thank you!

My Experience

Professional and easy going staff! Although the accident involving my car was disappointing , United Collision, especially George, made the process seamless and had my car looking brand new. Would highly recommend. Thank you again guys!

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Repair Quality

Customer Service

Likely to Recommend

Recommend to everyone!

Repair Quality

100% satisfied

Customer Service

Sam and United got my car back to its brand new perfect condition. Sam’s communication, timely updates and easy but extremely professional manner helped to make a perfect outcome. I would highly recommend United Collision to all those who are looking for a perfect outcome. Couldn’t be happier that I chose United.

My Experience

Unprofessional and not very customer service friendly and not accommodating toward the customers needs.

Likely to Recommend

Already have

Repair Quality

Customer Service

My Experience

My Experience

Excellent communication. Emails were great. Beautiful work done

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Repair Quality

Customer Service

Excellent communication, very kind people to deal with and the work on the car is excellent.

My Experience

From the start everyone was so welcoming and willing to explain things to me. As many times as I asked. They were professional a did an amazing job. Thank you so much!!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Very professional and work completed to a high standard.

Repair Quality

Used factory parts, highly satisfied.

Customer Service

Experience with United Collision was extremely satisfactory. From initial check in /appraisal to the actual work being done everything was explained and handled very professionally. Each person that I interacted in was very knowledgable and professional. As the approved repair shop for Liberty Mutual I can whole heartedly recommend them.