United Collision

4.8 (464reviews)
97%
15-05 River Rd,  Fair Lawn,  NJ  07410

United Collision is a family owned auto repair business that has been serving the community since 1948. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We are a Liberty Mutual total care facility and work with all other insurance companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Check
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (464)

My Experience

United Collision has been our “go to” for so many years. Friendly, honest and helpful. And did I mention that United Collision does excellent work?

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Always good service

My Experience

Beautiful work and attention to detail. Bravo.

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After seeing this work (or lack thereof), and the demonstrated carelessness of the shop, I wouldn't take a hot wheels car into them.

Repair Quality

As I mentioned earlier, they didn't replace both rims and my car has more issues now than it did before the accident. From the outside, it looks good but it does not run well. There are definitely underlying issues that they didn't address, in addition to leaving on a cracked rim on my car.

Customer Service

The customer service was very good in the beginning. These guys were able to get a tow out to me quickly after the accident. The front passenger side rim was the most damaged, and I figured this would be replaced, the back passenger side looked minor but was near where the rim meets the tire. After I picked up my car, the car looked fine in the front. However, it was not until after I got home from work that I saw the back passenger rim was the same one that was up in front during the collision. It was scraped up and crack and I'm lucky it held up on the highway. I found a new rim in a box in the trunk of my car. So clearly they didn't replace both rims. There is also vibration and a grinding noise whenever I turn left, put the car in reverse, or come to a complete stop. I can't put my head up against my seat because you can feel the vibration. None of these things were happening before the accident and repair. When we notified the shop, the guy there spoke with my father and didn't believe the cracked rim was an issue. My commute is 30 min, and the owner said he didn't know where I was (Denville, NJ). So, we had to put on the spare. My father took it to the shop, and they said that the tire was ok since it held air. They told him that they could get extra parts for the car but not charge the labor when told about the vibration. They didn't seem to care they hadn't completed their job, nor do they seem to care that my life was at risk due to their negligence. We emailed pictures to the insurance and you can see how major the crack is, and again I am lucky it did not cause a blowout or worse. They didn't do the work they said they'd do.

My Experience

Kind, considerate. Ease of service and even called for car rental immediately. Very efficient, friendly, fair prices, job well done.

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My Experience

Keep up the good work, always happy with United Collision

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excellent service and communication

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United Collision did its usual fine work. No complaints, so far. Never in the past..

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My Experience

GOOD JOB

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My Experience

United Collision made a very bad situation as good as it could be.

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Absolutely recommend a united Collision.

Repair Quality

Fantastic job!

Customer Service

Absolutely satisfied.

My Experience

The body work and new paint was done very well and beautifully finished.Thanks for the detailing and car wash!

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Repair Quality

Vehicle was fixed in a timely fashion. I was kept informed of all updates and repairs.

Customer Service

Vehicle was fixed in a timely fashion. I was kept informed of all updates and repairs.

My Experience

The work was done in a timely manner, the attitude of the workers were pleasant A1.

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Very professional and friendly from the very beginning to the completion of the job.

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Very professional and friendly from the very beginning to the completion of the job.

My Experience

Very good

My Experience

They were fast and efficient for my car repairs and very friendly during these stressful times of getting your car fixed. They kept me updated throughout the entire process on my car. Highly recommended

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My Experience

United Collision did a phenomenal and exceptional job repairing my vehicle I was very satisfied with the result. They told me it was going to be completed by a certain date and It was actually completed about a week earlier. Thank you guys!!

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