University Collision-Moscow

4.7 (352reviews)
95%
435 E Palouse River Drive,  Moscow,  ID  83843

In operation 12 years.

We provide cutting edge Collision Repair Services. We specialize in Insurance related Auto repair, but are more than willing to work on any project that you may have.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (352)

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The work was done well but it took so long to order and get parts in.

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Repair Quality

The actual work is pretty good, it’s just that it took 4 weeks to complete because of ordering wrong parts and then not having all the parts.

Customer Service

Not very communicative… left multiple messages (just like your recorder directs to) and never received a call back. I was texted some status results and eventually found I could actually get a response via text but even that was hit or miss. Just felt like I was in the dark about where my car was at.

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The staff was friendly and efficient.

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Predominantly

Repair Quality

It looks like a brand new truck !! The employees at university collision were super kind, nice and professional. I was hooked up with a Rental car and they were done with my truck a day early !! I will recommend university collision to everyone! Thank you for the great job

Customer Service

They were able to get me some tools and boots out of my truck and were happy to do it after I had the rental car . They were ready to help me in any and all ways .

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I can't tell where te damage was.

Customer Service

The only thing I would have wanted more of was an understanding of the need to extend the estimated finish time. I eventually started texting which was nice.

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Friendly and accurate, but could be more proactive at providing updates on progress and completion time.

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The quality of work was OK but the communication and the price could have been better communicated

Repair Quality

I’m not so happy with the price that charged. The quality of work was OK.

Customer Service

They could’ve communicated a lot better when they said that the truck wasn’t ready and they had to get more parts. I had to call them on the day. It was supposed to be done.

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Repair Quality

Good job.

Customer Service

Very satisfied

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Customer Service

Great Experience! would recommend to anyone, fast and it was fairly hassle free

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Returned Clean