University Collision - Pullman
2530 S. Grand Ave,
Pullman,
WA
99163
USA
In operation 9 years.
Auto Body Repair, Collision Repair, Insurance Company Approved Repairs, Unibody Repairs, Frame Repairs, Bake Booth Painting.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
Payment Types
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the shop, praising exceptional service quality, precise and beautiful repair work, and outstanding communication throughout the process. Many highlight that vehicles were completed ahead of schedule, with several noting early completions as a pleasant surprise. Customers frequently commend the friendly, professional, and honest staff who made them feel welcome and well-informed. Loaner and rental car arrangements received positive mentions, and multiple customers noted their vehicles looked brand new post-repair. A few customers pointed out areas for improvement directly from their experiences, including paint blemishes, minor cleanliness concerns inside vehicles, and in one instance a lack of transparency regarding cost changes beyond the original estimate. Overall, the vast majority of customers enthusiastically recommend the shop and many indicate they are repeat customers due to consistently high-quality results.
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Service Quality
"Excellent service, prompt quote and callbacks, definitely would recommend University Collision ..."
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"exceptional service from the beginning to the end of the process. I couldn't ask for more"
"... University Collision in Pullman. Each time, they have been friendly, professional, and prompt with estimates and service. They communicate well about costs and finish the ..."
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"Loved both the customer service and the work done on my car. And they even had a loaner car for me ..."
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"... were taken care of the whole time, and they were honest and upfront about everything."
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"Ready one day early so staff could go rafting. 🙂"
"... Cities, we chose to have the work done here. It was completed before our normal service provider would have even been able to see the damage! Priced moderately too!!! So pleased!"
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"... fixing my car. The communication was fantastic and my car was completed earlier than I thought it would be. The Pullman team is amazing and I will recommend ..."
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"Great team had me back on the road in 6 days, would highly recommend this shop to everyone"
"The car was finished a day early."
"Very great communication and they got me in fast and insurance didn't give me any problems."
"Communication was excellent, and everyone was very respectful."
"... was completed it costs $1000 more than estimated. This was never communicated to me. I feel this was not transparent. I paid my $1000 deductible and they also took additional ..."
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"They did a great job of keeping me updated on how long it will take and even working through payment details with multiple ..."
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"... professional, and prompt with estimates and service. They communicate well about costs and finish the work when they say they will. And most importantly, the ..."
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Julie
(Ford owner)
reviewed 7/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were extremely courteous and right on schedule!
Customer Service - 5.0/5.0 -
Very professional and efficient
Returned Clean
Alex
(Ford owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Steven
(Buick owner)
reviewed 7/14/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Dwayne
(Chevrolet owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team had me back on the road in 4 days, would highly recommend this shop to everyone
Customer Service - 5.0/5.0 -
Great team had me back on the road in 6 days, would highly recommend this shop to everyone
Patrick
(Subaru owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sonnie
(Chevrolet owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Cohen
(BMW owner)
reviewed 7/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Richard
(RAM owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Andrew
(Toyota owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jason
(Jeep owner)
reviewed 6/18/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sharon
(Chevrolet owner)
reviewed 6/11/26
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
John
(Ford owner)
reviewed 6/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were pleased and surprised at how quickly they got our repair completed and such efficiency!! Pleased with the price too, lower than our expectations! Great people to work with!!
Customer Service - 5.0/5.0
Returned Clean
Vinod
(Ford owner)
reviewed 5/31/26
My Experience - 0.0/5.0 -
The work was ok but I realized once the repair was completed it costs $1000 more than estimated. This was never communicated to me. I feel this was not transparent. I paid my $1000 deductible and they also took additional amount from state farm. I am disappointed with the lack or transparency. I will not recommend this repair shop to anyone
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Karen
(Subaru owner)
reviewed 5/25/26
Likely to Recommend - 5.0/5.0 -
Absolutely.
Repair Quality - 5.0/5.0 -
My car looks brand new. Only down side is that I now have three more Subaru fender guards to store away. Where?!?! 🥴
Customer Service - 5.0/5.0 -
More than satisfied. EXCELLENT. Rental car arranged by Cody & Enterprise employee, Kelly, on the job as advertised. Cody deserves a raise.
John
(Toyota owner)
reviewed 5/19/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Richard
(GMC owner)
reviewed 5/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
William
(Volkswagen owner)
reviewed 5/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job.
Customer Service - 5.0/5.0 -
Very easy to deal with.
Returned Clean
Ali
(Subaru owner)
reviewed 5/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfying
Customer Service - 4.5/5.0
Returned Clean
John
(Toyota owner)
reviewed 5/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jesse and Cody were wonderful to deal with. They did amazing work on my Tundra. Got it looking better than new! This definitely the best body shop on the Palouse!
Customer Service - 5.0/5.0
Returned Clean
Andrea
(Jeep owner)
reviewed 5/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, and it was actually faster than I expected. Completely satisfied
Customer Service - 5.0/5.0 -
Excellent,