University Collision - Pullman

4.9 (1,004reviews)
97%
2530 S. Grand Ave,  Pullman,  WA  99163

In operation 9 years.

Auto Body Repair, Collision Repair, Insurance Company Approved Repairs, Unibody Repairs, Frame Repairs, Bake Booth Painting.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,004)

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Repair Quality

These guys fixed my car in November 2019 when I broke my front fender after hitting an owl on the Moscow-Pullman highway. My insurance was going to make me pay the deductible again. In order to save me money, University Collision worked with me so that I did not have to pay the deductible all over again and quoted me a price at about $200. They saved me more than $300. In addition they gave a 100% guarantee the the job would be done right and that I would not even notice the repair. I must say the job they did was excellent. However, about a week and half ago the "fix" broke once again due to weathering. I was upset as I thought the job was 100% guaranteed but I calmly went and talked with them. They asked me for a second chance at fixing the problem. They were so nice to me the first time around, I felt compelled to give them a second chance. University Collision bent over backwards to try to fix the problem and in the end, replaced the entire part for me for free. As I said before, they stand by their work and exhibit true christian character. These guys are amazing! I cannot say enough good things about them. I am a satisfied customer.

Customer Service

These guys fixed my car in November 2019 when I broke my front fender after hitting an owl on the Moscow-Pullman highway. My insurance was going to make me pay the deductible again. In order to save me money, University Collision worked with me so that I did not have to pay the deductible all over again and quoted me a price at about $200. They saved me more than $300. In addition they gave a 100% guarantee the the job would be done right and that I would not even notice the repair. I must say the job they did was excellent. However, about a week and half ago the "fix" broke once again due to weathering. I was upset as I thought the job was 100% guaranteed but I calmly went and talked with them. They asked me for a second chance at fixing the problem. They were so nice to me the first time around, I felt compelled to give them a second chance. University Collision bent over backwards to try to fix the problem and in the end, replaced the entire part for me for free. As I said before, they stand by their work and exhibit true christian character. These guys are amazing! I cannot say enough good things about them. I am a satisfied customer.

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My Experience

Randy is excellent. I will wholeheartedly recommend University Collision!!! We feel very taken care of.

My Experience

Wonderful, easy experience. Thanks Randy!

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Excellent customer service

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Randy was awesome to work with!

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