Uptown Motors, Inc.-Milwaukee-
In operation 78 years.
Uptown Collision is here for U! Uptown is a family owner business since 1946. Our collision center is an I-CAR Gold Class shop, which means that our technicians are trained in the latest and greatest advancements in todays vehicles. This is ongoing education which we believe is a must in order to repair todays vehicles. We repair most makes and models to factory specs. and work with all insurance companies, some of which we are a direct repair shop for. We are committed to take care of your every need. We can assist you in alternate transportation while your vehicle is down. We do metal, aluminum, and plastic welding and repairs. We are a Ford certified Aluminum Repair Facility. We would be happy to take care of your every needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I was disappointed in the length of time the process took- 10 days. Seemed like the only time I received an update is when I would have to call in myself.
My Experience - 0.0/5.0 -
My journey with the car repair started on 5/26/24. I brought my car in and I was told the car would be finished in 30 days. Some of the high lights of this terrible experience are the countless times I was told that the car would be ready and it wasn't. I can not believe that people think it is okay to misinform a customer. We were told the car would be completed by July 17 so we could use the car for a vacarion. It wasn't ready. One time I was told the car would be completed on a Monday. My husband said, "It won't be ready." I got up at 5:00 a.m. to go to the dealership to get the car, It wasn't ready. Uptown called after thirty days and asked us if we wanted to pay for the rental car because the insurance had run out. Why on earth would we pay for your error? The nightmare continues: On August 5th, the eve of my wedding anniversary, my husband brought the "finished" car to an emergency Doctors appointment at 5:00 pm. I was shocked, I saw a mark that reached to the metal on the roof of the car, I called the dealership and I asked to talk to someone.The operator either hung up on me or I was disconnected. I was able to talk to Dave Lindrith, he said he could help. The next day a red Corsair was delivered to my house and they took my car to repair the roof. Later they brought my car back and said it was completed. It was not! My ninety five year old neighbor and I were able to spot grey paint spots all over the car. I waited til my husband came home and he called you to come and get the car. I believe we had to call you and have you look at the car two more times to get a completed car. One of the times we brought the car in and had to wait over an hour to get a loaner car. The last time we came to pick up the car, there were three letters that we could see imprinted on the car and we had to wait yet again to get the car. We spoke with Mr. Pentler about all of this. I was not going to fill this out but yesterday, I got an e-mail telling me my car was ready for pick up and that I could come and get it. I have had the car for quite a few days and I can't understand why I would receive this e-mail. The problems with my new Corsair have been quite a hassle all summer to say the least. Does the car look nice? Yes, can I in good conscience reccommend Uptown...
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great communication and to be able to use their loaner vehicle saved a lot money
Repair Quality - 5.0/5.0 -
Great communication and to be able to use their loaner vehicle saved a lot money.
Customer Service - 5.0/5.0 -
Great communication and to be able to use their loaner vehicle saved a lot money
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Scott was very good at explaining what the insurance company needed & handled it all, putting me at ease. Michael kept me informed of the progress of the repair.
Likely to Recommend - 4.0/5.0 -
Except for the things that I previously mentioned, as a whole I was quite happy with the Repair Work they did on my Car and overall the various people I encountered, in Reception, Service and the Body Shop, were pleasant, friendly, patient and Professional; (although the Receptionist on Friday when I came to pick up my Car, seemed a bit annoyed and frustrated at me, that I expected to have my Car ready to go when I came there and unfortunately I had to wait till it was not Parked in!; (I called right before I got there letting everyone know I was coming to pick the Car up then and there/within the next few minutes, so it WAS definitely a bit frustrating that it wasn't there ready to go when I got there, but at least at the end, everything got straightened out, Thankfully)! What I definitely WASN'T very happy about though, was the fact that I had almost all of my "Doggie" magnets missing from off the back of my Car! I inquired of the Body Shop if they had put them somewhere and they said they didn't, but I was told that when our Cars are Parked in their Lot, people can just walk around and if stuff gets stolen off the Cars, they can't do anything about it and it's basically not Uptown's responsibility! WHAT?! As an avid "Dog Mom" who has 2 big, Black Lab mix Dogs who are my WORLD and having recently lost her Beloved Husband to a major Ischemic stroke, those magnets were very important to me, I've gone through a LOT recently and my Car has been ALL over the place, INCLUDING out of State in CHICAGO and I never had any of those Magnets stolen! Suddenly I'm forced to bring it to Uptown because I was REAR-ENDED at a Stoplight and I lose pretty much ALL of them! I'm Sorry, but that's unacceptable and pretty bad! Now I have to find a way to replace them, (easier said, then done)! Money is QUITE tight right now being down to one Income after my Dear Husband's recent passing and those Magnets meant something to ME personally and some of them were ONE-of-a-kind too, so I'm NOT happy about them being gone and the fact that people can just walk the Lot and take whatever they want off of our Cars, that's NOT a good, secure feeling to say the LEAST, either! Good thing I didn't have anything REALLY valuable other than those Magnets in plain sight!! Thank you!
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing as always. Never worked with the body shop before…. But they were as professional as the rest of the staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
things were done much quicker than I expected. Happy Happy Happy
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Anxiety of waiting for vehicle to be repaired was too much
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Poor communication
Likely to Recommend - 0.5/5.0 -
If you would’ve had a zero, I would’ve picked that
Repair Quality - 0.5/5.0 -
Four total problems all four times nothing was fixed correctly. Had to bring it back except the fourth time I still have parts laying on the back of my floor. The worst service I’ve ever experienced from any dealership. Now I bring my truck to Gordie Boucher and make a service appointment and they take care of everything.
Customer Service - 0.5/5.0 -
When my computer screen Console blew out it looks like they used a can opener to replace it and I had to bring it back and they had to wait 3 weeks for new Dash parts to be ordered. Again the worst I have ever experienced from any dealership.
Likely to Recommend - 5.0/5.0 -
Again Nick the repair manager was great!
Repair Quality - 5.0/5.0 -
Very thorough, friendly
Customer Service - 3.0/5.0 -
Nick was awesome! Kevin however, told me my vehicle was ready when it wasn't. I was told he no longer works for Ford so that's good.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Delays, although understandable due to unknown/additional damage and related parts required, were not communicated until the committed/estimated completion was missed. More timely communication would have been appreciated...
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Th repair seems to be fine, it just took much longer than originally communicated.
Customer Service - 5.0/5.0 -
Kevin was very good to work with.