Valley Collision Ogden

4.9 (1,385reviews)
98%
327 Kiesel Ave,  Ogden,  UT  84404
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In operation 8 years, 4 years at this location.

Valley Collision is a full service body and paint facility. Our staff is I-Car and ASE certified. Our passion is repairing vehicles to pre accident condition with all the correct tools and procedures.

Services
  • Free Estimates
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,385)

Customers say
Overall Customer Satisfaction
Customers consistently praise Valley Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a top strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness is a recurring highlight, as numerous customers reported receiving their vehicles ahead of schedule. Staff friendliness, professionalism, and willingness to answer questions are frequently commended. Several customers noted the added bonus of vehicles being returned thoroughly cleaned inside and out. A small number of customers mentioned areas for improvement, including clearer upfront answers to repair-related questions before work begins, ensuring all components are properly reconnected post-repair, and managing delivery timelines more precisely. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend Valley Collision to others.
AI-Generated from reviews written in the last 12 months
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"... great customer service!!! In love with my results. They took such good care of my car!!" Read more
"Excellent shop. Seamless and perfect repair highly recommended."
"... was very professional, very good communication and repaired my vehicle quickly and my vehicle is running perfectly. They washed and cleaned the inside of my vehicle ..." Read more
"... professional and answered all of my questions quickly. The work was top notch." Read more
"... job down faster than I could have ever expected and the quality of work was top notch." Read more
"Valley Collision is amazing. From start to finish, constant communication, the car looks brand new. And it was done 4 days early!"
"It was done way before the expected date I wasn't supposed to get my car back till the 25th of March but I got it back on the 11th it was amazing"
"... explained everything to me every step of the way they were even able to get my car out a little bit early then their proposed date to finish great job thank ..." Read more
"Repairs were very timely, in fact, ahead of schedule. I liked the updates by text a couple times a week. ..." Read more
"They did a fantastic job on my Sorento and they completed the repair almost 2 weeks ahead of schedule."
"Constant text updates left no question where they were at with the progress of my repairs."
"Excellent job keeping us appraised of what they were working on almost daily. Kept us notified of changes in completion ..." Read more
"Communication was top notch, the office staff was friendly and knowledgeable, and it was done early! What else ..." Read more
"Customer service was fantastic. I appreciated the regular updates. The repair work was awesome. Ill definitely recommend Valley to others needing ..." Read more
"Super great costumer service and super patient will answer all questions and dont make you feel stupid !!! Absolutely love the communication"

My Experience

The staff were very polite and helpful on all levels. They updated me everyday on the progress via text. Paul was outstanding and his work goes over and beyond what was expected. He listened to how I would like things done to make me happy and he delivered. My vehicle was finished before scheduled. I would refer anyone to Valley Collision Ogden.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair was fast and done right. It was nice also nice that the car was cleaned. I especially appreciated the updates through text.

My Experience

We are very satisfied with the work they performed. They even went the extra mile to wash and vacuum our vehicle. Penny was very easy to work with and kept us updated throughout the process.

Likely to Recommend

Very likely

Repair Quality

Customer Service

Very satisfied with the customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Took great care of our car!!! I love that they text updates on everything they’re doing and an estimate of when it will be done. They were amazing and they didn’t take very long to fix everything!!! I love how clean it was when we picked it up!!!!

Customer Service

Brenden was so nice and great to work with!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The representatives were great and the service was exceptional im beyond happy with the repairs that were done. Paul gave me a very detailed overview that I appreciated.

My Experience

The entire team was great. Paul was in charge of my car, he took great care of everything. He kept me in the loop, and my car was completed earlier than I thought. I would definitely take my cars back to Valley Collision.

Likely to Recommend

Repair Quality

Great experience, loved the update texts.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brennan took care of my Mazda and it looked perfect when I picked it up. The whole process was easy and smooth and my car was done in a timely manner. I will definitely be back!

Likely to Recommend

Repair Quality

Great service!

Customer Service

I was beyond satisfied with the service done on my car from valley collision! The process was smooth and fast!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Paul and the staff at Valley Collision are the nicest and most professional people I’ve ever had the pleasure to work with. My vehicle was rear-ended for the first time in my life and they made this whole experience much easier and completely stress free. My vehicle looks brand new after the work they did and I honestly couldn’t be happier. There are the best around, you won’t be disappointed!

My Experience

I had a great experience with Ogden Valley collision, Paul the gentleman that took care of me was thorough and very professional . My Mazda looks brand new..

Likely to Recommend

I have already recommended some folks. They asked me where my car was fixed and was impressed by what a great job they did.

Repair Quality

I was very satisfied with Ogden Valley collisions work. My SUV looks brand new and Paul, the gentleman who worked with me was kind and very professional. They even completed it before schedule. Needless to say, I was very satisfied.

Customer Service

I was extremely satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was fast and high quality—and they kept me updated all the way through.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Paul was pleasant to talk to and gave me peace of mind with the the repair as it was my first time having to get a vehicle repaired from an accident, kept me updated with the process as it was there in the shop

Likely to Recommend

Repair Quality

Color match was pretty spot on, Paul did a phenomenal job at keeping me informed of what stages my car was at on the repair keeping my mind at ease with this being my first ever repair only negative which is insignificant was my dashcam being disconnected when I picked it up. I was very happy to have had the service done with valley and will be my preferred shop from now on if I ever need repairs done.

Customer Service

Color match was pretty spot on, Paul did a phenomenal job at keeping me informed of what stages my car was at on the repair keeping my mind at ease with this being my first ever repair only negative which is insignificant was my dashcam being disconnected when I picked it up. I was very happy to have had the service done with valley and will be my preferred shop from now on if I ever need repairs done.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Lindsey and Paul were great to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience, the repairs were perfect, the paint was beautiful, and it was done 5 days early! They really went above and beyond! Thanks

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