Vice's Collision Repair, Inc.

4.9 (2,191reviews)
100%
7528 Old Auburn Rd,  Citrus Heights,  CA  95610

In operation 31 years.

We are a Auto Collision repair facility that works directly with most major insurance companies. We provide a lifetime warranty on our paint, repair and labor. Our shop is certified in Honda/Acura, All GM products, all Dodge Products, All Ford Products including aluminium, and Nissan/Infinity.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,191)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than before the damage. The staff received widespread recognition for being friendly, professional, and supportive throughout the repair process. Communication was a standout strength, with customers appreciating daily text updates and proactive status notifications. A recurring highlight was vehicles being completed ahead of schedule, often several days to a week or more early, which exceeded customer expectations. A few customers noted minor concerns, such as an alignment issue and a broken license plate frame left on a vehicle, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"... team at this collision center worked absolute magic. The paint match Flawless. The deep scratch from stemnto stern Smoother than my attempt at pretending I wasnt ..." Read more
"Best body work in service I have ever experienced."
"Customer service was excellent! The car looks better than before the wreck."
"Wow, my car looks brand new. Thanks for a job that surpasses my expectations."
"... lot smack-and-run. The new taillight is perfect, the paint matches beautifully, and the repairs are flawless. The staff was friendly, professional, and kept me ..." Read more
"... helpful and informative. Process was very easy and completed my vehicle ahead of schedule. Will definitely be recommending this shop to friends ..." Read more
"Very friendly, professional, and efficient. My repairs were actually completed 5 days early. Thanks for a job well done."
"My truck was done 4 days early!"
"... that set up the repairs. Great Jon on the repairs & beat the estimated time by 4 days." Read more
"I was surprised to get my vehicle back a week early...thank you completing the repairs ahead of schedule. ..." Read more
"Everything was handled perfectly very organized and great communication between me and letting me know the updates and everything"
"They used multiple methods of communicating, which was very helpful"
"Got text updates!"
"Theyre very good about letting you know whats going on"
"... enough-- nothing like having my Ride back. Great job Great Communication over the entire process... Would come back,but hopefully not!!!!" Read more

My Experience

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My Experience

The whole process was very smooth and easy. The customer service was great.

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My Experience

Great job! Thank you!

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Repair Quality

Customer Service

Returned Clean

My Experience

I was surprised to get my vehicle back a week early...thank you completing the repairs ahead of schedule. My car looks great!

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Customer Service

My car was finished ahead of schedule.

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Customer Service

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Yes I would highly recommend them

Repair Quality

Wow, my car looks brand new. Thanks for a job that surpasses my expectations.

Customer Service

Returned Clean

My Experience

Cheerful, courteous, thorough staff. Car looks great.

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Repair Quality

Did a beautiful job.

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My Experience

You guys did a very nice job thank you very much

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The whole thing was very easy

Repair Quality

Everything was on time and renting a car was a breeze.

Customer Service

Very professional

My Experience

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Repair Quality

I am very satisfied with the work completed on my Nissan Sentra. I was kept up to date on the progress of the work and the customer service was excellent. Thank you, Debra

Customer Service

I was very satisfied with customer service.

My Experience

Likely to Recommend

Repair Quality

The repairs were great and all sensors and the taillight seem to work as intended. I would totally recommend Vice to anyone that needs any post-collission work done. Front counter staff were great and approachable. The only issue I came across was a ding in the cars door frame but as I cannot be sure of how it happened I did not inquire.

Customer Service

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I've had work done on previous vehicle and I won't go anywhere else

Repair Quality

The repairs were done beautifully

Customer Service

Everyone was wonderful

My Experience

My Experience

I am very grateful for your service and your friendly behavior.

Likely to Recommend

Whoever introduced their vehicle to my parked car apparently believed in "hit it and quit it." They left my taillight looking like it had lost a fight and disappeared without so much as an apology. Thankfully, Vice's came to the rescue! They took my sad-looking car, worked their magic, and returned it looking so good you'd never know it had been the victim of a parking lot smack-and-run. The new taillight is perfect, the paint matches beautifully, and the repairs are flawless. The staff was friendly, professional, and kept me updated every step of the way. They made a frustrating situation surprisingly painless—and probably restored my blood pressure in the process. If your car ever gets introduced to someone else's terrible parking skills, this is the place to bring it. Five stars for turning my "whodunit" into a "good as new!

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Returned Clean

My Experience

This experience was incredibly mainstream and easy from the rental car being dropped off and picked from Vice to the great service of Vice. Lisa was a joy to work with. Thank you for everything!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean