V.I.P. Auto Body & Collision

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Door shuts hard and just an ok job on fixing the dent

Customer Service - 4.0/5.0 -

Check engine light was on at time of pick up and they tried to convince me it was on when I took my truck there. It wasn’t

My Experience - 5.0/5.0 -

Great work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0 -

No problems

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

We are now having issues with the truck that were not previously a concern. Additionally, they mentioned that they needed to put on the matching stripe to the truck on the doors that were repaired (we did not know any repairs needed to be made to the doors) and it was still not done.

Customer Service - 1.5/5.0 -

Initially it was a great experience and everyone was kind and helpful. They quoted us at $1,800 for the repairs and said they ordered in all of the parts they needed before having us bring in the truck. However, we did not have our truck back until 2 weeks following our drop off date for repair. We called weekly to determine how long before we could get our vehicle back (as my husband was unable to make it to work the entire time they had his vehicle) and they continued to extend out the date in which it would be completed. Additionally, when we picked up the vehicle, the bill was $4,389.82. I was grateful we had turned it into insurance at that point because this was quite off from what we thought the payment would have been.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent customer service

My Experience - 5.0/5.0 -

Yes very much so ! My vehicle looks fantastic. I’m very pleased.. The job was done in a timely manner as well.!

My Experience - 5.0/5.0 -

I had VIP replace a damaged front clip on my 2015 Grand Cherokee. They pacified me while frustrated with insurance company. They did a fantastic job. I would recommend them to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great work great experience with vip. Very helpful and friendly,

Customer Service - 5.0/5.0 -

Great work great experience with vip. Very helpful and friendly,

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job on the car. Returned car 100%fixed and clean!! Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exelente

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Wheel bent Steering wheel offset. Not straight

My Experience - 5.0/5.0 -

I appreciate you saving me money. You guys are always so polite and helpful. Thank you!

My Experience - 5.0/5.0 -

In spite of delays with getting needed parts, the staff made up the timing to get job completed before week ended.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Able to fix an issue pointed after original work was completed in a timely manner.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

It took almost a month to get it back. That was the only issue. Commercial on 198.5 so you get a free loaner car yet it was not even offered. Overall work and condition of the vehicle when I received it back was very good.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks good. There was a small issue with a turn signal failure, due to a short in one of the pigtails. They got it ordered and the car fixed as quickly as they could.

Customer Service - 5.0/5.0 -

Always ready to answer questions.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean