Vive Collision of Bangor
In operation 31 years, 13 years at this location.
Bernatche Auto Body Powered by VIVE is proud to serve customers throughout Penobscot County and the Bangor area for over 25 years now. Our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
I took my truck to Maine collision first And dropped it off there, on 6/16 they said it would take 30 days to do the job , 2 days later they wanted to move it to Vive on the odlin road, said they can get to it quicker I said okay so I got it back on 7/30 , 45 days later, expecting everything is perfect, But after getting home I checked the door And it wouldn't close all the way on the latch so I brought it back to Vive on 08/03 showed the problem to the manager he said the guy who worked on it is here And he will take it back to him, 20 later the manager said okay your All set, I checked it door still didn't latch all the way, You would think before they release a vehicle they would check to see If the door is going to close properly like the other doors on the truck, it like what kind of people do they have working there, so the manager said they will order a New latch , And call me when it comes in , so Then when I got home,I noticed a giant dent puller or some sort of puller with a Hook on the end of it, laying on my back seat , Seriously what If that would have put a hole in My seat, or had grease on it , Not very Professional, so when they get my latch I'll bring truck over And they can have there peace of auto body equipment back
Customer Service - 2.0/5.0 -
I did answer
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with the work. My only issue was how long it took. For 2 days it sat in the parking lot while I was paying for a rental.
Customer Service - 4.0/5.0 -
They told me they would call with updates and they never did. Also they had false texting issues which was very misleading.
Likely to Recommend - 5.0/5.0 -
Great customer service, adequate timeliness,very satisfied with the work.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did an amazing job. Thank you for all your updates and your work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good courtesy from the staff, seamless integration with the rental company and my insurance company. Good job! Phil
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service.
Customer Service - 5.0/5.0 -
Kept me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bumper looks brand new. Thank you!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car returned scratched, dented and rusted. Occurred after drop off.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
My car runs ok But since it sat for 2 months its very squeaky they could've greased it or something also there's a very bad noise in a wheel that they apparently didn't check b4 giving it back to me I'm assuming its something that happened from slamming the breaks on to try toavoid the deer.
Customer Service - 2.5/5.0 -
Happy they fixed car. But still having issues with it from the accident so they obviously didn't do a thorough job Also they changed my pick up date 6 times.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
I was told that they would contact enterprise rental when I picked up my car. 5 days later I received a message from enterprise acknowledging that 6/30 was end of my rental contract. The car was left at VIVE collision for 5 days and my insurance paid for it at $45 daily..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and quality
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
We had to bring the car back because there was no quality assurance, they didn’t check to make sure everything was in working order before we left the shop.
Customer Service - 2.5/5.0 -
Customer service wasn’t great. When I called in, it seemed like whoever answered the phone was annoyed, they didn’t answer any questions directly, and often we had to call back multiple times. They weren’t great about communicating, and when I received the initial email, there was no identifying information on the email at all. I thought it was a scam, so I didn’t answer the email. They never called, just sent the same email again, with no identifying information. The only reason I figured out who it was from was because I looked at the email address. There were also issues with the insurance claim, and our insurer needed to call to help them, and they also had issues when calling.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy process. Kind, quick and helpful staff.