Vive Collision of Bangor
In operation 31 years, 13 years at this location.
Bernatche Auto Body Powered by VIVE is proud to serve customers throughout Penobscot County and the Bangor area for over 25 years now. Our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The parts did not match OEM.
Customer Service - 0.5/5.0 -
Wrong date given for scheduled repair. Parts were not ordered. After ordering additional parts were overlooked and needed ordered. Work crew items were left in car when picked up.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Just frustrated!
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Took considerably longer than anticipated
Customer Service - 5.0/5.0 -
Shelley kept me sane throughout the long wait for my auto repair. She did everything possible to help
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Strange announcements of finish repair dates
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication with staff regarding status of my vehicle
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job with the repair. The updates via email were much appreciated. The staff were very helpful. The rental was there to meet me.
Likely to Recommend - 5.0/5.0 -
This definitely the place to go if your car gets damaged
Repair Quality - 5.0/5.0 -
Really great communication and customer service. My door on my Rav4 was completely crunched on the bottom where someone had bumped me with their car. Bernatche was able to make it look and function like brand new. You can't even tell anything happened.
Customer Service - 5.0/5.0 -
Very helpful and polite.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
When I picked my vehicle up it was a very cold day and the staff member even started my vehicle to warm up for me
Repair Quality - 4.5/5.0 -
Got me into the shop quickly.Kept me updated by email Did a great job on the Repair, there is one tiny scratch, but that could happen anywhere.Got my vehicle in it out.Really quickly really nice kind staff
Customer Service - 5.0/5.0 -
Excellent staff Very kind with excellent communications Skills
Returned Clean
My Experience - 5.0/5.0 -
The team at Bernatche Auto Body will always be my go to for auto body repair. The entire team delivered exceptional service during the entire repair process. I will always recommend to family and friends the team at Bernatche for auto body repairs.
Likely to Recommend - 2.5/5.0 -
The repair was great! But the length of time it took to repair it was terrible! My car sat for 2 weeks before I heard anything about it! And I was the one who had to call and ask
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The best. Great people great service!!
Likely to Recommend - 5.0/5.0 -
Great job, great service, I was in the loop the entire time. Thank you!
Repair Quality - 5.0/5.0 -
Bernatches Auto is a definite 10
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
I understand that these new vehicles have so many things that can go wrong. That being said, I appreciate it.
My Experience - 5.0/5.0 -
Very happy with the work, and how quickly it was finished. Thank you