Vive Collision of Bangor

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Beautiful work. Confusing updates because of three players involved, Bernatchie, Geico and Enterprise. There is still one issue outstanding that will need to be diagnosed by the VW dealer in the spring.

Customer Service - 4.5/5.0 -

Communication could be improved.

My Experience - 0.0/5.0 -

1. I am used to the customer experience at Darlings Honda and was expecting a representative to openly summarize the extent of what was replaced in my vehicle when I picked it up, so I could just understand whether anything under the exterior panel had been damaged. That was not my experience even when I asked the question of staff. 2. I had to call the front desk staff person outside twice as I was transferring items from the rental vehicle to my vehicle as there were residual marks left on my vehicle despite the fact that I had been told it had been detailed. One was a brown material on the replaced panel. The second was what the staff person described as "compound" on the rear passenger door that the staff person stated would have been transferred from proximity to another vehicle under repair near my vehicle. 3. When I got home last night I noticed "etch" markings on the newly replaced rear panel, in addition to a "drip" line for the clear coat- much like when paint runs while drying. However, I opted not to try to return to your business. There are also scratches on the chrome above the replaced door. This was a brand new vehicle in Nov 2024. I am hoping the quality of the detail cleaning is not indicative of the integrity of the overall repair. Thank you for your time.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

must have had to unplug battery because a few of reading (tire pressure) not set back to US pressure and must of all I now have a airbag light that wont go out (must be from removing door) When I see it on after picking it up Jim came out and looked at it said it was because it was reading someone in the passenger seat That is was the weight from my purse. Said it would go out shortly after going down the road It is still on

Customer Service - 5.0/5.0 -

Samantha was great dealing with

Returned Clean

My Experience - 5.0/5.0 -

Lovely receptionist

My Experience - 5.0/5.0 -

I thought your process was very thorough. Very respectful on the phone. I did get a little frustrated with the robo emails. I believed every one of them. Then I felt like a pain to your staff with my calls. Overall I am very happy. Thank you so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I'm very happy with the service that I was given by Bernatche.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

I was disappointed in the paint job.

Repair Quality - 3.5/5.0 -

drip and bubbles in the paint. bumper has a factory defect.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

The quality of the aftermarket bumper was subpar. Perhaps Acuity requested it, and it would have been acceptable for a car driven as an appliance, but it did not meet the standards of a sports car owned by an enthusiast. The second bumper, an OEM model, is much, much better, and I appreciate Bernatche offering the choice, though I was surprised that the initial bumper was considered acceptable after its installation revealed poor fit and finish.

Repair Quality - 4.5/5.0 -

Bumper hood line is not perfectly straight. Fender color is very slightly different from hood. Minor issues for an otherwise good job and probably the best one can expect for an all-new bumper.

Customer Service - 5.0/5.0 -

Samantha, Jim, Alex, and Tim were great. I had few interactions with the painter and forgot her name.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great to work with

Customer Service - 5.0/5.0 -

They were great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Part of the job was not competed, when brought in for estimate I asked them to fix the blind spot sensor. This was not done and I'll need to take it back at a later date.... According to many Subaru owners chat forums the sensor is easily damaged in a a fender bender and once replaced will need to be calibrated by Subaru.

Likely to Recommend - 5.0/5.0 -

Definitely recommending to others.

Repair Quality - 5.0/5.0 -

Excellent quality

Customer Service - 5.0/5.0 -

Shelly and the team were all professional and great to work with.

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Initial interaction and estimate were positive. Dropped car off at 8am Friday the 16th as scheduled. I Followed up with phone calls to inquire about status. Learned of wrong part being sent. Felt frustrated that car had sat for 5 days when I could have still had it. Once the part came in everything was outstanding and efficient done within an afternoon . Overall satisfied, just frustrated with the first drop off and being without a vehicle when it wasn’t being worked on

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Only one thing was missing. The driver side fog light was missing a plastic cover

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly and knowledgeable staff. Everything is great!

Customer Service - 5.0/5.0