Vive Collision of Bangor
In operation 31 years, 13 years at this location.
Bernatche Auto Body Powered by VIVE is proud to serve customers throughout Penobscot County and the Bangor area for over 25 years now. Our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Though it took awhile to finished the repair but I am satisfied the outcome. Thank you for taking care of my car.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I have multiple complaints. I was initially told my truck would be ready in 4 to 5 days and that I would be getting updates. I then kept getting texts saying that it would be done July 5th, which would be 3 weeks. I called multiple times to understand what was happening and to relay I needed my truck completed timely as planned. Ultimately it took 11 days. I looked at the repair when I arrived and noticed the 4x4 emblem had not been put back on. Luckily someone found it and it was attached . When I got home, and looked at the whole truck, not just the section that was repaired I found some overspray paint on the passenger door and two long scratches on the drivers side that I know were not previously there. I do want to note that the woman at the front desk was trying to be helpful.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
You really want to hear from me! I arranged in the fall of 23 to have vehicle repaired appointment was set up for May 21 2024 ,was told great they would have parts and car would be ready in 5 days, so left winter residence early to be here on time. Called on May 18th to confirm appointment , only to learn I had fallen through the tracks??? Finally got an another appointment June 17th did not get car. Back until July 5th. Every one I was in contact with were very apologetic however on on end of the situation was very frustrating, irritating and stressful. The workmanship on the car is iexcellent , would I recommend your establishment , truthfully No.
Customer Service - 0.5/5.0 -
Answered previous
Returned Clean
My Experience - 5.0/5.0 -
I mean it was a day later but all good thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service quick and efficient
Customer Service - 5.0/5.0 -
Explained process in detail. Very courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0 -
They were fantastic! Easy to deal with,Great attitudes
Likely to Recommend - 5.0/5.0 -
Would gladly refer someone if needed!
Repair Quality - 5.0/5.0 -
Everyone was wonderful and professional. We have been there before, and we would gladly choose them again!
Customer Service - 5.0/5.0 -
Courteous and professional. You made an otherwise aggravating experience bearable. Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice work. You even cleaned the interior. Many thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The car looks great and the staff was great, but the work took longer that I expected.