Vive Collision of Binghamton

4.8 (86reviews)
97%
753 Conklin Rd.,  Binghamton,  NY  13903
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Shop AssistantSparkles

In operation 21 years.

At VIVE Collision of Binghamton, we provide superior service to our valued customers throughout the Southern Tier area. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (86)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or showroom-ready upon return. Communication stands out as a major strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. The professionalism, friendliness, and attentiveness of the staff receive strong commendation across reviews. A few customers noted areas for improvement, including occasional delays beyond initial estimates, isolated concerns about cosmetic finish quality, and infrequent lapses in proactive communication, all as shared directly in their feedback.
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"Superb service. Expeditious, very high quality, friendly and helpful staff, excellent communication. My car ..." Read more
"The work they did on my car was high caliber. The time to get my car into the shop was above average. ..." Read more
"... respectfully and kindly. THANK YOU VIVE of Binghamton, my baby LOOKS AMAZING, like nothing even happened. She was even detailed to my surprise which was an ..." Read more
"The staff is very friendly and professional. The body work was wonderful and the paint match was perfect. They kept me updated and handled an additional insurance ..." Read more
"Did a great job in the exact timeframe I had hoped for! Excellent customer service!"
"... The entire staff was amazing. The work exceptional. The service and communication outstanding. Thank you!" Read more
"Staff extremely professional, never over promised, communicated with us weekly keeping us updated about progress in repairs or any delay pertaining to parts."
"Excellent customer service, they kept me updated every week !! That is how they treat customers"
"Received several text messages and phone calls throughout the process."
"... car drives great The cosmetic details are sub par. I also had to pry information out of them. Each time they said they would call me with the estimate, ..." Read more

My Experience

Everybody was wonderful, customer service kept me informed daily, highly recommend this company !!!

Likely to Recommend

Repair Quality

Car looks amazing, Cameron and Joe are great people. Highly recommend.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Did a great job!!

Customer Service

Returned Clean

My Experience

Great service, picked up a fresh clean car, and kept informed of the status along the way

Likely to Recommend

Repair Quality

They did not let my car go until it was good tiptop shape

Customer Service

Good

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Originally, I was not impressed with the estimator that I dealt with, but after dropping off the vehicle, all subsequent interactions in communications were 100% spot on satisfactory. I would definitely recommend your shop.

My Experience

Likely to Recommend

Repair Quality

Everyone was very friendly. I like getting all the updates. I loved you could leave the rental car there after my truck was done.

Customer Service

Same as before

Returned Clean

My Experience

Good communication, repairs look good, Cam, at reception desk, was great.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Repairs not completed

Customer Service

Returned Clean

My Experience

Very professional and courteous. Kept constant contact with me by text letting me know the progress of my vehicle. Will certainly recommend them to my friends and family. Great job.

Likely to Recommend

Repair Quality

Got my car in before appointment and it looks great! Super friendly staff!

Customer Service

Returned Clean

My Experience

great communication and follow ups. work top notch.

My Experience

VIVE Collision did an excellent job repairing my vehicle. The car was ready earlier than expected, and communication throughout the process was outstanding. They kept me updated every step of the way, and the repair looks great. I highly recommend their team for their professionalism and customer service.

Likely to Recommend

Repair Quality

Customer Service

Excellent service started with receptionist/office manager. The gentleman reviewed what I wanted done replacing tailgate. Provided estimate. Agreed to scheduled appointment and parts I had for repair. Brought truck in and they started work and found my part had damage inside of box. We had several phone calls between office and myself to get the correct parts undamaged from suppliers. The work was completed to high quality and awesome paint job. Must say the office made many enjoyable updates on part acquisition and progress status. Will recommend this shop in Conklin to others and will bring my truck by for more touch up work.

Returned Clean

My Experience

Everything great. Great people to work with

My Experience

Likely to Recommend

Repair Quality

Customer Service

Linda a long wait. But they did give me other options and were very friendly and up front about everything.

My Experience

The Nissan looks great!! We were kept up to date with what was happening and the progress and that was really appreciated. Thank you all

Likely to Recommend

Very pleased with customer service and work

Repair Quality

The overall work was great!! The refurbished headlight cover- not so much. It was cloudy and had white all over it and looked old compared to the one on the other side. Other than that we are very satisfied- with Travelers and Vive

Customer Service

Loved them!! They kept in touch all the time by phone and text keeping us informed. When following me home from there my husband noticed my back brake light was out. Called Vive, took it in and they replaced bulb and buffed out the headlight cover to make ot look better- no charge for either.

My Experience

Vehicle was repaired to look like new. Very satisfied with the work and will definately use the again if the situation arrises

Likely to Recommend

Repair Quality

Customer Service