Vive Collision of Waverly
In operation 8 years.
At VIVE Collision of Waverly, we provide superior service to our valued customers throughout the Southern Tier area. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have nothing negative to say about this team ! Great people !
Repair Quality - 5.0/5.0 -
I am very appreciative to for the VIVE team ! They ensured that my vehicle was repaired to high standards and would not accept sub par parts to be added to my vehicle. They consistently provided me with updates on my vehicle status and were helpful with any questions that I had. I have nothing but positive things to say about the VIVE team in Waverly !
Customer Service - 5.0/5.0 -
They provided me with consistent updates and answered any questions that I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Only complaints are the time it took to get parts in and that I wasn't informed off of the bat that it would be used parts.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Would never recommend this shop, overall very poor experience.
Repair Quality - 1.0/5.0 -
Overall very disappointed with the service and customer service I received. Lack of communication of what was going on, unnecessarily long repair time, telling me my car would be done that day then saying it's not done. The run around I had trying to keep getting a rental at my expense and having to keep changing plans after lining up rides to pick up the car then cancel was frustrating. When I did go to pick up the car, the marker hadn't been cleaned off and a dent was "missed".
Customer Service - 2.0/5.0 -
Manager was borderline rude and unapologetic for the length of time that the car sat at the shop.
My Experience - 0.0/5.0 -
Well I never dreamed it would be 3 weeks for the repair to the point that I had to rent a car for our vacation in Ohio. We are still out of town and be back on the third to pick it up.
Likely to Recommend - 0.5/5.0 -
Not at all. They said it was ready and it still isn't.
Repair Quality - 0.5/5.0 -
1 Totally dissatisfied because I got a call last week when I was in Ohio with my rental car telling me the car was ready and I told them I'd be back in town on the third (today)and pick it up then. So today after I returned the rental car and went to pick up my car they said it was still not ready. I asked them why they texted me that it was and they said something about "automatic text shutting down for the week" which made no sense to me because it still mislead me to believe the car was ready. So I had to walk home because I returned the rental. Its been a weeks and I still don't have it. I even put off getting a rental car for two weeks to save you some money but after that I needed to with my trip to Ohio coming up. Needless to say I'm not happy with them and still don't have a car.
Customer Service - 0.5/5.0 -
Misleading texting me that the car was ready and when I went to pick it up they said it was not. And when I asked why they said it was ready they blamed it on "automatic texting shutting down for the week " which made no sense to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did an awesome job! Super friendly staff so fun to talk to and super down to earth
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
Waited in my car for a month and half. Not blaming the store or anyone insurance. Just not w good experince
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I wouldn’t recommend this shop to anyone unless they want lousy service and a questionable body job that they will need to get done again somewhere else.
Customer Service - 0.5/5.0 -
Awful. They do not reach out and when they do it’s inaccurate and a waste of a trip.
Likely to Recommend - 5.0/5.0 -
No problems