Vive Collision of Waverly
In operation 8 years.
At VIVE Collision of Waverly, we provide superior service to our valued customers throughout the Southern Tier area. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone from the beginning to the end keep me informed about my truck. They are so friendly and helpful. I never had to worry about my truck being fixed or in good hand. I will tell everyone to take there vehicle to them first. ALWAYS.
Likely to Recommend - 5.0/5.0 -
They do know what they are doing. And very professional.
Repair Quality - 4.5/5.0 -
When I left with my truck. I was so happy I got her back. I drove my truck for about 1 week and I was doing errands down town. And my truck started to over heat 🥵. If it wasn't for my husband coming down and fixed my truck I would have never made it home. Or have a vehicle to go to work Monday. The radiator hose was never clamped on correctly. I called them Monday and told them what happened and they came and took my truck back and doubled checked it. They did reimbursed me for the antifreeze I bought. But it took my husband and me to put that hose back on. Because he didn't have a correct tool to put the clamp on with. This all happened on a Sunday morning. If my husband didn't fix my truck. I would have been stranded in the parking lot of tops. And would not have a vehicle to go to work Monday. But I feel they are really great people to deal with and they stand by what they do. I would take my vehicle back there if I had to.
Customer Service - 5.0/5.0 -
They are very friendly and trustworthy.
My Experience - 5.0/5.0 -
They have a fantastic crew. I have already told several people I highly recommend them. I was extremely impressed. I can't say enough about new people in your area. They deserve a 12 out of 10.
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
What fanatic group of employees. I have already roll many people to go to them. Excellent job on my car.
Customer Service - 5.0/5.0 -
Fabulous work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have nothing negative to say about this team ! Great people !
Repair Quality - 5.0/5.0 -
I am very appreciative to for the VIVE team ! They ensured that my vehicle was repaired to high standards and would not accept sub par parts to be added to my vehicle. They consistently provided me with updates on my vehicle status and were helpful with any questions that I had. I have nothing but positive things to say about the VIVE team in Waverly !
Customer Service - 5.0/5.0 -
They provided me with consistent updates and answered any questions that I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Only complaints are the time it took to get parts in and that I wasn't informed off of the bat that it would be used parts.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Would never recommend this shop, overall very poor experience.
Repair Quality - 1.0/5.0 -
Overall very disappointed with the service and customer service I received. Lack of communication of what was going on, unnecessarily long repair time, telling me my car would be done that day then saying it's not done. The run around I had trying to keep getting a rental at my expense and having to keep changing plans after lining up rides to pick up the car then cancel was frustrating. When I did go to pick up the car, the marker hadn't been cleaned off and a dent was "missed".
Customer Service - 2.0/5.0 -
Manager was borderline rude and unapologetic for the length of time that the car sat at the shop.
My Experience - 0.0/5.0 -
Well I never dreamed it would be 3 weeks for the repair to the point that I had to rent a car for our vacation in Ohio. We are still out of town and be back on the third to pick it up.
Likely to Recommend - 0.5/5.0 -
Not at all. They said it was ready and it still isn't.
Repair Quality - 0.5/5.0 -
1 Totally dissatisfied because I got a call last week when I was in Ohio with my rental car telling me the car was ready and I told them I'd be back in town on the third (today)and pick it up then. So today after I returned the rental car and went to pick up my car they said it was still not ready. I asked them why they texted me that it was and they said something about "automatic text shutting down for the week" which made no sense to me because it still mislead me to believe the car was ready. So I had to walk home because I returned the rental. Its been a weeks and I still don't have it. I even put off getting a rental car for two weeks to save you some money but after that I needed to with my trip to Ohio coming up. Needless to say I'm not happy with them and still don't have a car.
Customer Service - 0.5/5.0 -
Misleading texting me that the car was ready and when I went to pick it up they said it was not. And when I asked why they said it was ready they blamed it on "automatic texting shutting down for the week " which made no sense to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did an awesome job! Super friendly staff so fun to talk to and super down to earth
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
Waited in my car for a month and half. Not blaming the store or anyone insurance. Just not w good experince