Voss Collision Centre

My Experience - 5.0/5.0 -

Service could not have been better I was kept informed through each step of the process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

1- The paint color did not matched the rest of the car. my car should look like it’s coming off the show room floor. The front Spoiler had paint bubbles or some kind of dent look. Spot was missing from not painting. 2- the car bumper was not repaired properly, the front Bumper still had the damaged from the accident underneath the bumper, and at the front.Very unhappy. 3- My son had the same issues with his vehicle coming into this body shop as well. 4- we purchased our vehicle’s from VOSS TOYOTA. Great Sales guy from Beavercreek- Floyd Howell Recommended us to use Voss Collision. Not so sure that was a great idea. Very dissatisfied.

My Experience - 5.0/5.0 -

Staff was great.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repairs took longer than I expected. I called several times and could not receive an estimated date. The staff was really helpful (Buffy) and very courteous. I would definitely refer someone to your establishment. I was very please with the work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Courteous staff

Customer Service - 4.0/5.0 -

Communication was a little slow getting started, but after that everything went smoothly.

Returned Clean

Likely to Recommend - 3.0/5.0 -

See previous comments

Repair Quality - 3.0/5.0 -

I will wait until the repair process has been completed before completing this survey. So far, I am pleased, but again, I will reserve comments until the repair is completed.

Customer Service - 3.0/5.0 -

See previous comments

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It is a great looking job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks like new. Just what I hoped for. Thank you!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

It took a month to get my car in for repairs. Then it took three weeks for the repairs. At one point, I got a text saying that they were waiting for parts. Parts had to be paid for before I could even make the appointment for the repair. I don’t understand why they were waiting for parts and why those were not ordered before the car was brought in. I called to check the progress and left a message with someone and never received a phone call back. Looking at the car this morning. I noticed that the gas cap door did not seem to be sitting flush to the body of the car, nor did the bumper that was replaced. I did not live close to the collision center, and then we’ll have to take more time out of my day to have this looked at.

My Experience - 5.0/5.0 -

Buffy is very good

My Experience - 0.0/5.0 -

I was given a hard time by the gentleman that sets next to Buffy for wanting to drop the car off 1hr. early. With this experience I don't plan on using the Voss collision center again.

Likely to Recommend - 0.5/5.0 -

Will not

Repair Quality - 2.0/5.0 -

After being treated the way I was when dropping the car off I highly doubt I will use your collision center again or refer anyone.

Customer Service - 2.0/5.0 -

After being treated the way I was when dropping the car off I highly doubt I will use your collision center again or refer anyone.

Returned Clean

My Experience - 0.0/5.0 -

The repair took an excessive amount of time. My car was in “cleanup” for over two weeks due to some minor discrepancy with the insurance adjuster.

Likely to Recommend - 5.0/5.0 -

All repair work was skillfully done and looked like new condition.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Car took over 2 weeks, there was little to no communication. When we would try to call we would either get no answer or different answers from every person.

Likely to Recommend - 2.5/5.0 -

We bought this car new from Voss Hyundai and I just purchased a used car from Voss Used car lot down the street. I wanted to take my new car to a Hyundai dealer because I wanted it repaired right with OEM parts. That being said, I'm not sure I would recommend Voss Collision Centre to anyone- or I would at least caution them to establish a clear understanding of promise date and who to contact for updates in the beginning. I checked reviews on the Voss Collision Centre after all my issues and these seem to be a recurring issues with customers- extended delays and poor communication.

Repair Quality - 3.5/5.0 -

Communication during the repair process was poor, especially when problems with the insurance company arose.

Customer Service - 2.5/5.0 -

Customer service was nonexistent until I complained for days and tried to speak to someone who knew what was going on with my car. In the end, Mike was great and helped me understand some of the problems, but some things were not done correctly and there should have been some communication with me (the customer).

Returned Clean

My Experience - 5.0/5.0 -

One door seal needed to be seated better but when I returned they fixed it while I waited.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I really like the fact they stayed in communication with me throughout the process of my car repair

Customer Service - 5.0/5.0 -

I can’t remember her name but she was very friendly and helpful when I explained a small dilemma I was having about the pick up of my vehicle

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean