Voss Collision Centre
In operation 53 years.
At Voss Collision Centre customer satisfaction is based on years of experience. As our customer, you will receive the finest quality repairs available. We are ready and willing to answer all your questions concerning the repair or estimating process. Our professional staff will assist you with your insurance company and claims handling procedure. State of the Art Detail Center Executive Detail Centre, we don't just "wash cars." We protect your investment Our staff uses only the highest quality cleaning product and processes to protect your automobile. A wide variety of valuable services are available at Executive Detail Centre: ?Exterior cleaning of paint surfaces, wheels and more. ?Interior treatments, shampooing carpets ?conditioning leather Additional Services Offered Paintless Dent Repair Buff & Polish Exterior Paint Glass Replacement Windshield Chip Repair Paint Scratch Removal Shuttle Rides Pin Stripes Towing Service Mechanical Department Interior Repair Paint Sealant
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everything was seamless from start to finish and you kept me updated throughout the process. The best part was that you completed the repairs days before the estimated completion date!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything they fixed was wonderful and I have a very hard paint to match and this is the only place that I will go to have my car painted or repaired because they do match the paint very well.
Customer Service - 3.5/5.0 -
The only thing I have a complaint on is when I drop the car off with the estimate I expressed to them that the estimate was not complete and there was missing things off of the estimate. I suggested that they make sure that they get the estimator and the other insurance estimator together to review that before they started started, but that was not done and so it delayed me twice and waiting on future estimates and paid payments from the other company and parts to be ordered. Also had trouble getting contact with the person in charge of my car. Had to leave several messages and then did not hear back.
Returned Clean
My Experience - 0.0/5.0 -
Buffy at the front desk was marvelous. She did a great job staying in touch with me and was very pleasant to deal with. However, I’m not really pleased with the job done on the front and. You had the car 32 days. I understand a large part of that was waiting for parts however, two of those days were for “cleanup” when I receive the car, it was filthy. There is a coating of dirt on the outside and the inside, look like I’ve been wiped down but all the surfaces were not clean, but just smeared like it was just wiped down with a wet rag once and left the dry not cleaned at all. In addition right after leaving the shop on the highway my alarm started going off on my hood, started shaking the alarm saying that my hood was open. Somebody forgot to shut the hood all the way. From the amount of money, this cost me both with the insurance and out-of-pocket I can’t say I’d recommend your shop to anyone with the exception of Buffy. She was fantastic.
My Experience - 0.0/5.0 -
It took 53 days to complete the repair. No one would return my phone calls. Email responses were generic. It took my copying the general manager on an email in the sixth week before I got an actual phone call with a real update with details of what was going on with the vehicle. Just poor communication across the board, on top of the repair taking an inordinate amount of time.
My Experience - 5.0/5.0 -
Repair is amazing. It’s as if it never happened. Was very happy with the updates through the whole process. The staff there is amazing. Thank you!
Likely to Recommend - 5.0/5.0 -
Oh yeah will definitely recommend!
Repair Quality - 5.0/5.0 -
Excellent wok! Like it never happened! Staff was wonderful! Thank You!
Customer Service - 5.0/5.0 -
Excellent! Text with updates were a great touch.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repair was done well
Customer Service - 2.0/5.0 -
While the receptionists team deserve a 10 I received zero communication with Mr Gurney about my vehicle until the week the vehicle was ready. None of my phone calls were returned by him and they were always out of office when I would call to request information. Very disappointing
Returned Clean
My Experience - 5.0/5.0 -
Everyone was absolutely wonderful. They answered all my questions and were very kind and patient with me. You have an exceptional team working for you. Thank you so much 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The car was finished on time. The ladies out front at the collision center are exceptional and very pairing with me. I do not understand why an old part was put in my backseat - I stopped after work to have it removed. My thoughts are it should have never been put inside the car at all. But as stated everything else was wonderful
Customer Service - 5.0/5.0 -
The ladies out front were absolutely wonderful
Returned Clean
My Experience - 0.0/5.0 -
It didn’t appear that the damage was completely repaired to the estimate. Used parts were reused on newly paid for repairs and not all damage was repaired. It was addressed over the phone that everything was fine with the car until I came and observed it was not. Now I was told to bring it back and it would take an additional two days to complete the repairs and Voss would take care of it since it was part of the original estimate. I just have to make additional arrangements to drop the car back off after being there already for a week.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I responded already to this. I am still waiting to hear back from the person scheduling the appointments and the guy who was supposed to order the broken parts forgotten to be repaired. That was a week ago today
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was perfect as usual!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great service. Great communication. Only downside is it took a few weeks to get my car in to them.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great service. Great communication. Only downside is it took a few weeks to get my car in to them.
Returned Clean
My Experience - 5.0/5.0 -
They did an amazing job!!! It looks better then it was before the accident. Your employees went above and beyond for me. I greatly appreciate it!!! If I ever need a collision center again you will be first on my list!!! Thank you guys again!!!
My Experience - 5.0/5.0 -
The looks like a new car.