Voss Collision Centre

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exceptional work - no trace of damage to right front fender/grill area. All insurance matters handed without any issue. Ease of pickup and return of Enterprise Rental car very convenient. Time in shop satisfactory - two weeks. Very professional and friendly experience - highly recommend.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Voss was chosen based on previous great experience several years ago. After 5 months of total work, partially due to mechanical parts that were required, I received at least one premature pickup attempt, only to find out that they weren't ready to actually handover the car due to missed paint work, and a second time waiting on paperwork and insurance money. I was briefed that they would have the car cleaned up for me to see however, and I recommended to not to waste my or their time, until the very end. I began to feel uneasy regarding the"forgotten paint" issue, and would later find my feelings validated. Once we finally had the car ready to pick up, I was told it would be cleaned one more time, since it had been sitting outside between all the work that was to be accomplished. This was understandable, and made sense. Early on I advised voss to not take it through the car wash if at all possible, due to the fact that automatics will typically damage paint, especially during winter months, and the rarity of the vehicle. I asked him in two conversations if the car had been taken through their automatic wash, dreading a yes reply, and never received a clear answer, only that the final wash would be by hand per my request. ( Why would anyone have thousands in paint work done, to then have it taken through an automatic? Absolutely insane if they did ) Finally on pickup day, although my interior was impeccable, mind you it was contracted out, the exterior left me shocked. There were scratches across the trunk, c posts, and a few small areas that simply just needed buffed. I had not seen paperwork at this time, so I was trying to recall what exactly was paid for by insurance, but did remember a " full detail " being discussed at the beginning of the project. The commentary given to me was constantly along the lines of, I don't know what was discussed between the original agent and the original voss agent. Fortunately, a gentleman was present to begin buffing over areas that were clearly not ready, I felt terrible and sick to my stomach asking these nice guys to do this in front of me. I eventually requested the major areas worked, and suggested we leave to get paperwork finished, retaining my frustration, without being able to argue my case to show what was paid for. The kind manager who was doing cleanup work mentioned on the spot , they did not do a full outside clean up job, and only the specific areas listed on the paperwork. After getting home, I was able to review the paperwork, and saw the line item for $300 FULL DETAIL. That is what voss charged my insurance. It was told to me by insurance that an entire exterior and interior clean up would be made including the typical clay bar, buff, polish, and wax that is what a full detail includes, right? The argument given to me was that voss wasn't sure what was discussed between the original two guys. How is this my problem? They have the contact info to clarify this. The confusion and apparent miscommunication left me mystified and upset. After bringing it up again on the phone on a follow up call, I was again given the cold shoulder. At one point, the voss contact said he and the detail guy were going to work a back door deal on a total exterior cleanup job for $150. LOL THIS WAS ALREADY PAID FOR. I felt terrible having the car there for so long, and I didn't want to continue the embarrassment for everyone involved. It is clear, things have changed.

My Experience - 5.0/5.0 -

Car looks good. Appreciated shuttle to pick up car. It did seem like a very long time to repair.

My Experience - 0.0/5.0 -

You guys never contacted me until I called to ask what was going on with my car. You had it for 5 weeks. Why didn’t you ever call me to tell me what was happening? When I came to pick up my car, the color of the bumper was wrong. A manager (didn’t catch his name) came out to the car with me to look at it, and he told me that there is some new paint system. Well okay, but your eyeballs still work. You can look at it and tell it’s not the right color. And you guys tried to give me my car back like that. You knew the color wasn’t right. I feel that was dishonest. I am happy with the end result. It looks very good, and you can’t even tell anything ever happened to the car. That’s great. But I don’t understand — if your work can be that fantastic, why did you try to give me my car back with the color wrong? I think you do good work. But the communication was honestly very terrible, and I’m not happy that you tried to give me my car back with the wrong color bumper. I do want to say that for two of the times that I called for an update, I spoke to Buffy. She was very helpful. When I came to get my car the second time, she came out to the car with me to look at it with me. No one did that the first time. She is single-handedly the only reason I’m not going to leave you a bad review. She was great.

My Experience - 5.0/5.0 -

I was pleased that they kept me updated on the progress on my car and if anything changed they made it a point to inform me. I was also very pleased with the hospitality of the workers in the forefront of the business. I am a very satisfied customer. Thank you for a job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looked great

Customer Service - 5.0/5.0 -

They were so kind and kept me well informed stop by step.

Returned Clean

Likely to Recommend - 2.5/5.0 -

Good work, but estimated time was so far off and left me scrambling for vehicles from friends and family

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Buffy worked hard to get money from Geico the delay was their fault not Voss the car was done on time.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Very satisfied just took a while thank you

Likely to Recommend - 5.0/5.0 -

Great work!

Repair Quality - 5.0/5.0 -

Work and communication looks great, so far!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

It was a ridiculous amount of time to do the repairs. Someone from church said to me that I hope you didn’t take your vehicle to Voss because they take a terrible amount of time to repair your vehicle…they were right!

Likely to Recommend - 0.5/5.0 -

Never…no way ever

Repair Quality - 1.0/5.0 -

This repair took way too long

Customer Service - 5.0/5.0 -

Sondra was the only thing about this experience that was good

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone I dealt with were amazing! Anytime I called in the customer service was top notch. The repairs were done and you would never know I had damage to my vehicle. I definitely recommend Voss Collision. The whole process from beginning to end was very easy and smooth!