Voss Collision Centre
In operation 53 years.
At Voss Collision Centre customer satisfaction is based on years of experience. As our customer, you will receive the finest quality repairs available. We are ready and willing to answer all your questions concerning the repair or estimating process. Our professional staff will assist you with your insurance company and claims handling procedure. State of the Art Detail Center Executive Detail Centre, we don't just "wash cars." We protect your investment Our staff uses only the highest quality cleaning product and processes to protect your automobile. A wide variety of valuable services are available at Executive Detail Centre: ?Exterior cleaning of paint surfaces, wheels and more. ?Interior treatments, shampooing carpets ?conditioning leather Additional Services Offered Paintless Dent Repair Buff & Polish Exterior Paint Glass Replacement Windshield Chip Repair Paint Scratch Removal Shuttle Rides Pin Stripes Towing Service Mechanical Department Interior Repair Paint Sealant
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
Quality of service is excellent. Can’t be a 10 because of how poor the communication updates are.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 2.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
Poor communication.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
When only 1 headlight is replaced customer should be given option to pay out of pocket for the other headlight rather than have one very old and one new.
Customer Service - 5.0/5.0 -
Buffy was the absolute best. She was so kind and sweet and very efficient.
Returned Clean
My Experience - 5.0/5.0 -
Every0ne was very nice and kept us informed. Buffy stover was very nice and friendly.
My Experience - 5.0/5.0 -
I am beyond satisfied with the courtesy shown by the Vo collision team, and the quality of the work performed. I will not hesitate to recommend boss collision to anyone who finds themselves in a situation similar to mine. All I can say is thank you from the bottom of my heart for an excellent job.!!!!
Likely to Recommend - 5.0/5.0 -
I believe I have already responded to this question. I would not hesitate to recommend vas collision to anyone I know who needs the types of services that you provide.
Repair Quality - 5.0/5.0 -
You’re 12 or 15 if they were numbers on the scale. You went above and beyond what I expected. Thank you.!!!!
Customer Service - 5.0/5.0 -
In your customer, service area is exceptional. I especially appreciated Buffy and the personal attention. She took to see that I was always aware of what was going on.
Returned Clean
My Experience - 4.5/5.0 -
After dropping off the car at the appointed time, it took a week until they started the job The service was friendly and professional. The quality of the bodywork and painting appears to be good.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The body work was started 1 week after the vehicle was dropped off. The customer service was courteous and professional. The quality of the repair looks good.
My Experience - 5.0/5.0 -
Took a while but worth it. Blending matched perfect. Looks great.
My Experience - 5.0/5.0 -
It was shiny and the light was new. You didn’t replace the Chevy ribbon tho. That wasnt there before.
My Experience - 0.0/5.0 -
I will never have a vehicle repaired at Voss Cadillac again. It is totally unacceptable to take as long as it did to fix my vehicle. My car sat at Voss for 22 days waiting for the wheel to be replaced. Totally unacceptable.
Likely to Recommend - 0.5/5.0 -
I would never recommend Voss based on the service I recieved.
Repair Quality - 0.5/5.0 -
It was unacceptable for my vehicle to be at Voss for 29 days for repairs that should have been done in a week. I will never have my vehicle serviced at Voss again and I will never buy another vehicle from Voss.
Customer Service - 0.5/5.0 -
I was told by Voss personnel that they didn't know when my vehicle would be completed. My vehicle sat at Voss for 29 days with little or no communication about repair status.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks very nice.
Customer Service - 5.0/5.0 -
The people were very friendly and nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Was repeatedly lied to, misled, gaslit, and the people were extremely rude to me. Was told I would receive updates never did unless I asked for them. Was told I would get calls back, never did. Was told several different times my car would be “ready on this day or that day” was never true. I understand that things happen but it was never effectively communicated to me. The technicians did a great job but the customer service was terrible. You shouldn’t treat people this way.
Likely to Recommend - 0.5/5.0 -
I couldn’t put someone through that customer service. I understand that this line of work isn’t easy and I also understand that no one is likely to take any accountability for this. That doesn’t surprise me but it is what it is. I’m sure everyone is under the impression that they did no wrong. However, I just feel like you can’t treat people this way. If you say you’re going to call your customer back then you have to call them back. How is that supposed to make me feel when I get nothing but crickets? It was just a complete breakdown of communication and transparency that hurt me the most. I was reaching out daily to get answers and never felt satisfied. The technicians did a great job, I’ll admit that but I feel wronged by the customer support.
Repair Quality - 5.0/5.0 -
Satisfied with the repair, unsatisfied with the customer service.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Everything went easy with all the team members they are all very polite and caring
My Experience - 0.0/5.0 -
Took way to long for minor repair. Communication was very poor.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Frequent reminders on steps of the repair. Staff informative
Customer Service - 5.0/5.0 -
Staff were friendly and informative
Returned Clean
Likely to Recommend - 4.0/5.0 -
I struggled with this rating. Voss Colision did an excellent job on my 2016 yukon xl that had approximately $20,000 damage. I was less than satisfied with my lexus repair.
Repair Quality - 4.0/5.0 -
I refused the vehicle on 23 October due to two significant runs in the paint. I picked the vehicle up on 28 October and returned it 29 October due to inoperable drivers side curb light. I believe Voss Colision needs to provide additional training for their quality inspector(s). In my opinion a vehicle should never be presented to the customer with paint runs or inoperable lights. I would rather receive a phone call the vehicle didn't pass the quality check and it will be x days delayed. That provides a more positive experience.
Customer Service - 4.5/5.0 -
I would have preferred more correspondence after I refused delivery and I returned the vehicle.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Again, I would recommend bases on quality of work, but would warn them about inadequate communications and missing completion date
Repair Quality - 4.5/5.0 -
Quality of the repair was very good. There is a problem with one of the doors not closing easily, but I think this can be easily fixed with an adjustment of the latch.
Customer Service - 1.5/5.0 -
While I received text status reports several times a week, they only told me what phase they were in. I got three estimated completion dates, and all three were missed with no explanation.