Voss Collision Centre

My Experience - 0.0/5.0 -

I picked Voss thru State Farm as recommendation from hertz next door. Bad mistake. The entire process was confusing and they required signatures just to get estimate, but when the car was totaled they let the car get picked up before letting us clean it out. And was reluctant to fix the mistake until we complained loudly. And another person stepped up and asked the auction yard to stay open longer to let us retireve our valuables. Plus, I called the day before and reminded them I was coming. Horrible customer service initially until pressured. After which, we had to race to the scrap/auction yard as they stayed open longer. Would not recommend Voss.

Likely to Recommend - 0.5/5.0 -

Would not want a friend or family to go through what we did. The shop required multiple signatures just to get an estimate competed but let out go get released to auction house just before we arrived to clear personal contents, after we called the day before to make arrangements and supply exact timing.

Repair Quality - 1.0/5.0 -

Satisfaction was closer to 8 or 9 originally. But when we arrived after 3.5 hr drive to clean out the vehicle, it was allowed to be taken offsite without our permission. We had to make a big & loud fuss to to get Voss to fix the mistake they allowed to happen. We wasted gas and time with two vehicles to rush to auction house to get our belongings. And that was only after another service person jumped in to support and did what the original person should have done…fix the mistake she caused.

Customer Service - 1.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car is only 6 months and the damage was very disappointing. Now it looks brand new again thanks to the outstanding work done. Also, we had a very difficult experience with Amazon's insurance and Sondra was great in handling all the issurs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

You guys were great thank you so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Sondra was great!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 0.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Parts were not fixed properly and until I asked about a part that was not aligned; no one is even noticed about it :

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone and everything was great. My car looks AMAZING

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Buffy went above and beyond to help me out! I really appreciate her kindness and service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Sondra was amazing in communicating details about my car and being understanding. She made the experience great.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.8/5.0 -

You had my car for 1 day short of a entire month for the smallest of fender benders where the damage was isolated to just the bumper. Seems pretty ridiculous to me. Was some of the issue getting parts? Perhaps, but that was not communicated clearly or at all really.

Likely to Recommend - 2.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0 -

It took them 1 day short of an entire month to fix my car and the repair was the smallest of fender benders with the damage isolated to only the rear bumper. Was the ridiculous length of time due to some parts delays? Perhaps, but that was not communicated clearly. As a matter of fact, every time I called to check on the status (which I had to do 3 or 4 times) the person I talked to was unable to give me a proper update other than "your car is in the such-and-such phase".

My Experience - 5.0/5.0 -

I appreciated the timeliness of the repair and receiving frequent updates. Cindy Owens

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

I’ve heard more from you after we picked up our car than while you had it for 10 days for just a bumper replacement I had to call numerous times to make sure that it was being serviced When I picked it up I parked Right next to it out front but the person at the desk said it was still in the cleanup stage I received a text 4days after I picked up the car saying that it was still in the cleanup stage There are scratches where you removed the old bumper and glue residue where you attached the lower cover At this point I see no reason to utilize Voss again for collision service if ever needed

Customer Service - 1.0/5.0 -

Lack of communication

My Experience - 0.0/5.0 -

I was satisfied with the work done on my vehicle, however I was not satisfied with how long it took for the repairs to be done. I was also dissatisfied with the treatment from customer service, who did not willingly provide me with pertinent information.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

The cleaning/detail job was a bit sloppy. If I can't wash or wax my car for 90 days, why didn't my entire car get washed, at least on the outside? If I'd known it wasn't going to get done, I would have done it before I brought it in.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 2.5/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 1.5/5.0 -

I was never kept informed about my car.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean