Voss Collision Centre
In operation 53 years.
At Voss Collision Centre customer satisfaction is based on years of experience. As our customer, you will receive the finest quality repairs available. We are ready and willing to answer all your questions concerning the repair or estimating process. Our professional staff will assist you with your insurance company and claims handling procedure. State of the Art Detail Center Executive Detail Centre, we don't just "wash cars." We protect your investment Our staff uses only the highest quality cleaning product and processes to protect your automobile. A wide variety of valuable services are available at Executive Detail Centre: ?Exterior cleaning of paint surfaces, wheels and more. ?Interior treatments, shampooing carpets ?conditioning leather Additional Services Offered Paintless Dent Repair Buff & Polish Exterior Paint Glass Replacement Windshield Chip Repair Paint Scratch Removal Shuttle Rides Pin Stripes Towing Service Mechanical Department Interior Repair Paint Sealant
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Overall the paint and repair looks amazing. I only had a couple issues and 1 of them has been addressed and they are ordering the bracket to fix it. The other issue is the headlamp appears to be refurbished or something and there is a spot on it that looks like the lense is chipped. I feel like this isn’t acceptable considering my vehicle was brand new.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am very unsatisfied with my service. You had my car from 3-9-27 until 4-1-26 and I was told it would be 5 to 7 days. I am handicap and had surgery recently. You guys gave me a ride home when I dropped off the car and said that you would pick me up when the car was repaired. Since I had called and been checking on my car, you guys had refused to pick me up so I could retrieve my vehicle and it was a very much inconvenience. I have canceled all insurance with Farmers and will be filing a complaint with the proper authorities
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. The staff kept me informed of the progress and exceptionally friendly and professional. I will recommend Voss.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
This was by far the most horrible customer service experience of my life. The staff would not provide a timeline for repair, the information given was not helpful, and the repair took 5 times longer than it should have. I cannot imagine ever taking a car to this shop again. STAY AWAY.
Likely to Recommend - 0.5/5.0 -
I will actively be telling people NOT to use Voss Collision.
Repair Quality - 0.5/5.0 -
This was the worst experience ever. The communication from the shop was horrific and it took them 51 days to fix the bumper on my car. Completely unacceptable and a disaster of a company. I would not recommend using Voss Collision Center.
Customer Service - 0.5/5.0 -
I had to call multiple times to get any updates on my car and the updates I was given were not helpful at all.
Returned Clean
My Experience - 5.0/5.0 -
Staff were bery polite and helpful. Vehicle was done in a reasonable timeframe.
Likely to Recommend - 1.5/5.0 -
I would like to be clear that the repair work was of good quality. However the length of time it took to complete the repair, the attitude I had from Sondra each time I spoke to her on the phone, the damage done to the driver’s side rear bumper, the number of phone calls I had to make to express my concern with the car shaking when driven over 35 MPH, and the lack of resolution of the additional damage I found on my car is enough to say I would not recommend your collision center to anyone.
Repair Quality - 3.0/5.0 -
I would rate this higher, however my car was returned to me with a few deep scratches on the driver’s side of the rear bumper. My insurance company provided me with a picture of the bumper without scratches prior to the repair. They also provided me with a photo of the rear bumper off the vehicle. I imagine that is when the damage took place. I showed the damage to Sondra immediately, prior to leaving the lot with my car after the repair was finished and she said she would call me after the weekend after showing the damage to someone at Voss. She called and left a message. I returned her call a couple of days later due to being out of town for work. I received no return call in the previous 5 days since I called and left a message. My husband called today and left a message. No return phone call. I am disappointed and dissatisfied with all of my interactions with Sondra over the previous 2 months that you have had my car and this has continued for the past week and a half after picking up my car. I am happy to provide more details.
Customer Service - 1.5/5.0 -
As stated previously, I have been dissatisfied and disappointed since the first phone conversation I had with Sondra. My biggest concern with my car since the accident has been with the violent shaking that occurred when the car hit about 35 MPH. She said she would be sure to tell the repair folks about my concern. After a few more phone calls and 2 months time, there was still no answer to my concerns about the car shaking. I had just bought new Michelin tires a few months prior to the accident and had the car alignment done at the time. Finally, a few days prior to picking up the car, they would only look at the car’s shaking problem if I agreed to pay for the repair to fix the shaking if it was not caused by the accident. Of course I agreed because I knew this was absolutely due to the car’s accident. The car did NOT shake ever prior to the accident. My husband called the day before I was scheduled to pick up my car to be sure the shaking was checked out. He was told that the car did not shake and there was not a problem. I picked up the car the next day and found a few deep scratches in the left rear bumper before driving the car off the lot. I went inside and had Sondra look at the damage. She took pictures of the new damage. I asked if the body shop takes pictures prior to repair work and she confirmed that they always do. However they were having computer issues due to a wind storm, so I agreed we could resolve this at another time. When she called the following week, she left a message about charges for the diagnostic work done on the car shaking problem. I called my insurance company right away and explained the problem with the additional charge and the problem with the damage to my car. They assured me that I would only need to pay my deductible and my insurance would cover the rest. They also provided me with photos of the car prior to the repair work. There were NO deep scratches seen on the driver’s side rear bumper in the photos. My insurance company agreed with this assessment.
Returned Clean
Likely to Recommend - 5.0/5.0 -
For quality service I would recommend Voss Collision
Repair Quality - 5.0/5.0 -
Excellent service from beginning to end very satisfied with the quality of work
Customer Service - 5.0/5.0 -
Very professional
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Quality of work was fantastic. Communication was HORRIBLE
Customer Service - 1.0/5.0 -
Communication was horrible. Customer service skills are severely lacking
Returned Clean
My Experience - 0.0/5.0 -
Communication could have been greatly improved.
My Experience - 5.0/5.0 -
Kept me updated and did a great repair job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very impressed by the quality of the repair, and the excellent customer service. Also, your website is very informative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the body work you guys did on it. It looks newer and better. It also drives better. The paint job especially was phenomenal! Appreciate the work and detail you guys did on it. I’m highly satisfied.
My Experience - 5.0/5.0 -
We are most appreciative of the care and workmanship demonstrated by the repair-shop crew. Additionally, the care, kindness, and professionalism demonstrated by the office staff, specifically Ms. Buffy, Ms. Sandra and Ms. Kelia Middleton. Most Respectfully, the De Alderete's
My Experience - 5.0/5.0 -
I am impressed with the team’s professionalism.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were all professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Workmanship was excellent!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It just took a lot longer than I thought it would but I love the results