Wagner Certified Collision Center
In operation 52 years, 39 years at this location.
Wagner Certified Collision Center is the premier collision repair center in central Massachusetts. Conveniently located just off of Rte. 290 on Plantation Street in Worcester, our team of factory trained certified technicians repair your vehicle quickly and correctly after an accident occurs. Wagner Certified Collision Center holds more certifications than any other shop in Worcester County, including aluminum and carbon fiber repairs. We are proud to be an I-CAR Gold and Mercedes - Benz Elite facility. Our technicians are certified for high-line brands like Telsa, Inc., BMW, Mercedes-Benz, Sprinter, Metris and Audi, as well as other top foreign and domestic brands such as Cadillac, Corvette C8, General Motors, Ford, Dodge, RAM Truck, Jeep, FIAT, Kia, Hyundai, Nissan, Infiniti, Mazda, Volkswagen & Subaru. We are also capable of having ADAS calibrations performed. Wagner Certified Collision Center has stayed in front of the technology curve proudly serving the Worcester area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 4:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0 -
I already have!
Repair Quality - 5.0/5.0 -
Excellent from start to finish. Superb communication; I always felt in the loop.
Customer Service - 5.0/5.0 -
Daneil and Allison did a terrific job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The experience was excellent from start to finish. The team was professional, the process was seamless, and I am extremely satisfied with the results.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a nice job
Customer Service - 5.0/5.0 -
People were friendly and professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. Communication was on point the whole way through the process. And the rear end work required came out great.
Customer Service - 5.0/5.0 -
Very professional. Communication was on point the whole way through the process. And the rear end work required came out great.
Returned Clean
Likely to Recommend - 2.5/5.0 -
I may recommend Wagner Collision Center based on its certification and apparent repair expertise, but I would also clearly mention the communication issues I experienced. The team shared some helpful information about my vehicle, and I hope the repair work was completed properly. However, unanswered calls and emails, inconsistent updates, confusion about the pickup status, and the need for me to repeatedly request information significantly affected my overall experience. Better communication and coordination would make me more comfortable recommending the center.
Repair Quality - 2.5/5.0 -
I’m not fully satisfied with my overall experience. The team did share some helpful information about my vehicle that I was previously unaware of, and as a certified collision center, I felt reasonably confident in their repair capabilities. However, communication throughout the process was disappointing. I often had difficulty reaching the person handling my vehicle, messages were not returned, and few emails went unanswered for nearly a week. I also had to repeatedly contact the collision center to receive updates, rather than being proactively informed. There was also significant confusion regarding when my vehicle was ready. I confirmed twice that it would be available for pickup, including just a few hours beforehand, but while I was on my way, I was told it needed another full day. When I arrived, the vehicle was already there and ready. Different team members appeared to have conflicting information, which made the process frustrating and unnecessarily stressful. I discussed these concerns with the manager, who apologized, and I appreciated that. However, I still feel the communication and coordination could have been handled much better. I also requested certain confirmations regarding the completed work and color matching, but those details were not clearly provided. Overall, I hope the repairs were completed properly, but the lack of timely and consistent communication significantly affected my experience.
Customer Service - 2.0/5.0 -
I would rate the customer service 4 out of 10. Although some team members shared helpful information about my vehicle, the overall communication was inconsistent and disappointing. I often could not reach the person handling my vehicle, phone messages were not returned, and several emails went unanswered for almost a week. I had to repeatedly contact the collision center to receive updates rather than being kept informed. There was also confusion about when my vehicle was ready. I confirmed twice that it would be available for pickup, including approximately three hours before I planned to arrive. While I was on my way, I was told that the vehicle was not ready and would require another full day. However, when I arrived, the vehicle was there and appeared to be ready. Different team members seemed to have conflicting information. I understand that the staff may be busy, and I appreciate that the manager listened to my concerns and apologized. However, the lack of returned calls, unanswered emails, inconsistent updates, and unclear coordination made the experience unnecessarily stressful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend them when I began this whole process I was very stressed and they eased my worries and helped me through out the entire process
Repair Quality - 5.0/5.0 -
They were so helpful and answered all my questions thank you
Customer Service - 5.0/5.0 -
Again they have kept me informed during my whole journey of the progress of fixing my car
Returned Clean
Likely to Recommend - 5.0/5.0 -
Service was excellent.
Repair Quality - 5.0/5.0 -
Staff was very professional and courteous.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
it took too long to complete.
Repair Quality - 5.0/5.0 -
it took too long to complete.
Customer Service - 5.0/5.0 -
it took too long to complete.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good experience, thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was SO impressed with the advice, personal attention, and EXCELLENT/timely updates/emails. This place knows how to do customer service as well as excellent auto body work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car came back beautifully. Simon was really helpful upfront in the process and was the reason I went to Wagner instead of McGovern - he just seemed like he knew his stuff and had a sense of what an undertaking this would be. I received frequent transparent communication, which went a long way since I was paying for a rental and wanted to stay apprised of how the timeline was looking. Overall will recommend and be back if ever needed!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
In fact, I already have
Repair Quality - 5.0/5.0 -
Thanks for a fantastic job repairing my car, it looks even better than it did new! The whole team ar Wagner were awesome but I want to specifically call out Ray and Heather for their help throughout the entire process. From day one, they went above and beyond to make a stressful situation completely hassle-free. I was kept in the loop every step of the way. I never had to call for an update because they were always one step ahead. They answered all of my questions thoroughly and never made me feel rushed. They handled all the insurance details and even took care of getting me rental car. I was on a short time window to get this repair done. I tow a trailer for my kids scout troop if I’d hadn’t had the truck back in time, then 60 kids would have not had their gear for a camp out. You all made it happen, so our entire scout troop thanks you!