Wagner Certified Collision Center
In operation 52 years, 39 years at this location.
Wagner Certified Collision Center is the premier collision repair center in central Massachusetts. Conveniently located just off of Rte. 290 on Plantation Street in Worcester, our team of factory trained certified technicians repair your vehicle quickly and correctly after an accident occurs. Wagner Certified Collision Center holds more certifications than any other shop in Worcester County, including aluminum and carbon fiber repairs. We are proud to be an I-CAR Gold and Mercedes - Benz Elite facility. Our technicians are certified for high-line brands like Telsa, Inc., BMW, Mercedes-Benz, Sprinter, Metris and Audi, as well as other top foreign and domestic brands such as Cadillac, Corvette C8, General Motors, Ford, Dodge, RAM Truck, Jeep, FIAT, Kia, Hyundai, Nissan, Infiniti, Mazda, Volkswagen & Subaru. We are also capable of having ADAS calibrations performed. Wagner Certified Collision Center has stayed in front of the technology curve proudly serving the Worcester area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Srephanie was great to work with.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend them for BMW or other certified repairs. They even do Tesla.
Repair Quality - 5.0/5.0 -
Very professional and knowledgeable about BMWs and other high end vehicles.
Customer Service - 5.0/5.0 -
They called me and updated me regularly and even told me when it would help move things along if I called my insurance company myself to push them to go out.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks and feels great. The staff were kind and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new. I did fill up for gas today and had some difficulty getting the gas door to close. This was right where the repairs were made. I’ll reach out if this issue continues. Took around ten times to get it closed.
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
My Experience - 0.0/5.0 -
I found that Wagner tends to be optimistic with their completion dates, but always seems to miss them by alot. Also, Wagner could do a better job at keeping customers updated. The whole process can take months, and during that time I have no idea how things are moving along. I understand that a big part of the delay issue is getting parts. In my experience, there have been multiple instances where parts were delayed because Tesla didn't place the order, or because Tesla is having issues procuring the part. In both of these instances, when I intervened with Tesla, I was able to get the problem corrected. I feel that Wagner could do a much better job chasing down parts themselves that are delayed. I do, however, appreciate the workmanship and attention to detail from Wagner.
My Experience - 5.0/5.0 -
Everything was easy to schedule, and we were delighted with the result. Getting the car back all detailed was AMAZING! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff has done excellent job in fixing the dents and car delivered as Brand New look. I am satisfied with the service.
My Experience - 0.0/5.0 -
Hello Karen (Wagner), While I appreciate the time you took to help me understand what was going on with my relatively simple fender repair, it's pretty clear that the necessary team work between Wagner, the Progressive Insurance Co, and Tesla simply didn't come together. I called you on Nov 15th for a quote. You got my Tesla part and accepted my car for repair on December 28, 2021 - - -and I didn't get my car back until Friday January 28th. Some of this is an honest attempt to learn to do things better. Some mistakes were made - - - specifically, there was no reason to try and sell me a bumper when it was not damaged in the accident. I wish you all the best - - - and I'm happy to talk more with you if you want my opinion about how things could have worked more smoothly (insurance co/body shop/Tesla) - - - I certainly felt like a pawn, stuck in the middle, with no control over my car, and no leverage to make anything happen. . . . peace
My Experience - 5.0/5.0 -
Your team went above and beyond my expectations. The car looks better than ever!
My Experience - 5.0/5.0 -
I am very happy with great job the Wagoner folks did in repairing my car. They worked through insurance, supply chain and Covid issues to get the job done.