CARSTAR Thomas Waldron Auto Body

4.8 (2,472reviews)
96%
225b Grafton St,  Worcester,  MA  01604
See Photos
Instant Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 13 years.

Thomas Waldron's Auto Body CARSTAR prides itself on a magnitude of repeat and referral customers, and because customer retention is so important to CARSTAR and its insurance partners, we focus on service excellence. Owner Robert A. Waldron, Jr. Bob Waldron has owned Waldron's Auto Body CARSTAR for over thirty years. He is an active member of Central MA Auto Rebuilders Association, supports local hockey and baseball organizations, and coaches sports as well. Bob has been in the Auto Body business since 1975. He purchased Waldron's A-1 Auto Body CARSTAR in January, 2000 and Henna Color Auto Body & Towing in Clinton in January 2010. CARSTAR was founded in 1989 on the principle of raising the standards of the collision repair industry. CARSTAR locally owned and operated autobody repair centers must meet strict requirements concerning quality of work, training and customer satisfaction.

Services
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,472)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless repair processes, and exceptional professionalism. Repairs were frequently completed ahead of schedule, which was a recurring highlight across many reviews. The team received high marks for proactive communication, with customers appreciating regular text and phone updates throughout the repair process. Repair quality was widely celebrated, with many noting their vehicles looked brand new upon return. Complimentary desserts offered at pickup were a delightful touch frequently mentioned. A few customers noted isolated concerns such as minor paint imperfections, incomplete reassembly, or electrical issues post-repair, and some experienced slight delays. Overall, the overwhelming majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Excellent service!! Cordial, seamless and efficient. Regular progress reports. Complex repairs were completed ..." Read more
"The team has impeccable customer service as well as 5 star repair i had my other car repaired thier as well and again ..." Read more
"The repairs to the exterior were excellent and the car looks brand new. I did have some operational problems when I picked ..." Read more
"... ahead of schedule which was very nice. However the quality of the work was mediocre, there are discrepancies in the work where you can see little dents in the ..." Read more
"This shop did a great job with the repairs, but unfortunately I had to come back almost a week later to get a cable ..." Read more
"... regularly to let me know how the repair was going. They finished my car two days earlier than expected, which was fantastic. The repair job looks perfect. I am ..." Read more
"Great service. Excellent experience. AND, it was done before the date quoted. Thank you."
"The communication, and the timing was very fast on the repairs. I would 100% go again!"
"... cause I thought it would be ready to go pick up and it wasnt ready till 430 which means I used half a day for nothing and I missed my afternoon shift which cost ..." Read more
"I understand it was holiday season,, but I was happier if I could pick up my car earlier."
"... whole process from start to end was explained and daily notification on status was received. Staff experience = Excellent, everyone was polite and due diligent ..." Read more
"... start to finish, the service was spectacular. The communication was efficient and consistent, and everyone was professional and courteous. I feel valued as a customer ..." Read more
"... answered within an appropriate time and like I said, I got updates throughout the process from start to finish, which was amazing. The front desk agent, Cat, was ..." Read more
"I received text message and phone calls weekly and sometimes daily about any updates with my vehicle."
"I loved the constant updates, I always knew what was going on without having to call once. Best service I've ever experienced!"

My Experience

I wouldn't go to another place other than carstar. They do excellent work .my wife and I have had both our cars service there. The people are so curious and honest. The best.!

Likely to Recommend

I would recommend them to anyone

Repair Quality

Excellent work .everyone is very pleasant .we love the cupcakes too

Customer Service

Excellent service.my car looks brand new

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 08/03/26

Thank you Dale for your kind words and continued trust in letting us service your vehicles over the years!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Wasn't fixed and aligned properly

Customer Service

Wasn't fixed and aligned properly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Response from CARSTAR Thomas Waldron Auto Body, 08/04/26

Teresa we have been in contact with you and are in the process of looking into your concerns. Thank you

Likely to Recommend

I will never recommend this company

Repair Quality

My car went in for body repairs and when my car was return to me it had a loud noise coming from the engine. I never brought my car to them this way. Last time I use this company.

Customer Service

They do not know how to claim responsibility

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 08/04/26

Sorry for any inconvenience Jonuel with issues you are experiening. Rest assured if this is accident related and your insurance company agrees we will address any and all of your conerns.

Likely to Recommend

Repair Quality

Very good

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 08/03/26

Thank you Ting!

My Experience

Great work, friendly service, and impressive communication

Response from CARSTAR Thomas Waldron Auto Body, 07/30/26

Thank you very much Muaweya, we appreciate the review.

My Experience

Great job done. I really appreciate your services. Good customer service. I will recommend carstar to everyone. Thank you very much.

Likely to Recommend

Repair Quality

Good customer service Clean job I really appreciate

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/27/26

Thank you Collins. We appreciate you recommending us to your family & friends

Likely to Recommend

Repair Quality

OMG, I'm impressed by your work—excellent service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/27/26

Love seeing reviews like this Marvin. It was our pleasure doing business with you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/27/26

Thank you for your business Brianna!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/22/26

Thank you Kim

My Experience

Car was ready before the date I was quoted. Very easy process.

Response from CARSTAR Thomas Waldron Auto Body, 07/21/26

That is our goal with every repair Michelle

Likely to Recommend

Ofcourse

Repair Quality

Always a great experience. From the moment I walked in Mike and staff were very helpful and Informative. Gave me a clear picture of what was going on, what to expect and reassured me that everything would be taken care of. From dropping off my truck to picking it up I was updated on progress and kept in the loop. Then upon pick up I was extremely pleased with the outcome and will definitely recommend them to all family and friends. 10stars across the board!!

Customer Service

Always a great experience. From the moment I walked in Mike and staff were very helpful and Informative. Gave me a clear picture of what was going on, what to expect and reassured me that everything would be taken care of. From dropping off my truck to picking it up I was updated on progress and kept in the loop. Then upon pick up I was extremely pleased with the outcome and will definitely recommend them to all family and friends. 10stars across the board!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/20/26

What a fantastic review Nicholas! We appreciate it and your business
Translated from Spanish by Carwise
Translation unavailable. Please try again later.

My Experience

Tiene la luz. De bolsa de Haire en tablet esa luz no estaba

Likely to Recommend

Repair Quality

Great group. Efficient. Friendly and on time

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/20/26

Thank you for the perfect review J. Robert!

My Experience

Great place to work with. Will recommend to others

Response from CARSTAR Thomas Waldron Auto Body, 07/20/26

Thank you Jennifer! We appreciate you recommending us to your family & friends

Likely to Recommend

Repair Quality

Delivered fast and excellent service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/20/26

Thank you Krishna

My Experience

Always appreciate how clean my car is when handed back to me

Likely to Recommend

Repair Quality

Love the detailing performed on my vehicle, above and beyond!!!!! LOVE THE CUPCAKES!!!! Body work is the best!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/20/26

Love reviews like this Paul! Our staff does outstanding body work and offers all our customers the best customer service. Glad you appreciated the detail and special thank you at pick up

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/06/26

Thank you James

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/06/26

Thank you Elmer!

Likely to Recommend

Will try not to get any more dents But if I do I will get it fixed with you Mike is the best and I would provide any referral to a friend if ever asked Mike

Repair Quality

Excellent workmanship

Customer Service

Thanks for the help

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 07/06/26

Love the review and kind words Michael. We appreciate you referring us to your family & friends.
1 - 20 of 2,472

Nearby Driven Brands Auto Body Shops

Auto body shops nearby

view more shops in: Worcester  |  01604