CARSTAR Thomas Waldron Auto Body

4.7 (2,498reviews)
95%
225b Grafton St,  Worcester,  MA  01604
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In operation 13 years.

Thomas Waldron's Auto Body CARSTAR prides itself on a magnitude of repeat and referral customers, and because customer retention is so important to CARSTAR and its insurance partners, we focus on service excellence. Owner Robert A. Waldron, Jr. Bob Waldron has owned Waldron's Auto Body CARSTAR for over thirty years. He is an active member of Central MA Auto Rebuilders Association, supports local hockey and baseball organizations, and coaches sports as well. Bob has been in the Auto Body business since 1975. He purchased Waldron's A-1 Auto Body CARSTAR in January, 2000 and Henna Color Auto Body & Towing in Clinton in January 2010. CARSTAR was founded in 1989 on the principle of raising the standards of the collision repair industry. CARSTAR locally owned and operated autobody repair centers must meet strict requirements concerning quality of work, training and customer satisfaction.

Services
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Reviews (2,498)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles looked brand new upon return. A standout highlight across numerous reviews is the proactive communication through regular text updates, keeping customers informed at every stage without needing to follow up. Timeliness is a recurring strength, with a large number of customers reporting their vehicles were completed ahead of the quoted date. Complimentary desserts offered at pickup were a memorable and appreciated touch. Some customers noted isolated concerns, including occasional paint quality issues, minor components not fully reconnected, and a few instances of delays or incomplete repairs, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"I thought CARSTAR Thomas Waldron did an amazing job on my car! It looks better compared to when I bought ..." Read more
"... kept me informed throughout the entire process. They did an amazing job repairing my car, and it looked like new when I got it back. I really appreciate the attention ..." Read more
"The team has impeccable customer service as well as 5 star repair i had my other car repaired thier as well and again it was as if the car came off the showroom ..." Read more
"The repairs to the exterior were excellent and the car looks brand new. I did have some operational problems when I picked ..." Read more
"... in under estimated time and that was appreciated. Workmanship and attention to detail was outstanding." Read more
"Great service. Excellent experience. AND, it was done before the date quoted. Thank you."
"... regularly to let me know how the repair was going. They finished my car two days earlier than expected, which was fantastic. The repair job looks perfect. ..." Read more
"The communication, and the timing was very fast on the repairs. I would 100% go again!"
"It was supposed to be ready last Friday and it wasnt. So I had to take a half a day off of work cause I thought ..." Read more
"I like to continuous updates via text and my car was ready 2 days ahead of time"
"Perfect communication - daily notification was provided."
"... answered within an appropriate time and like I said, I got updates throughout the process from start to finish, which was amazing. The front desk agent, Cat, was ..." Read more
"... start to finish, the service was spectacular. The communication was efficient and consistent, and everyone was professional and courteous. I feel valued as ..." Read more
"Great communication and keeping me updated throughout the process."
"I received text message and phone calls weekly and sometimes daily about any updates with my vehicle."

My Experience

You guys are awesome thank you for taking good care of my Infiniti really do appreciate everything your team did 😊

Response from CARSTAR Thomas Waldron Auto Body, 09/16/26

You are very welcome Michelle and we appreciate your business

My Experience

Response from CARSTAR Thomas Waldron Auto Body, 09/14/26

We appreciate you choosing us for your auto body needs

Likely to Recommend

Repair Quality

Great service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 09/14/26

Thank you for the review Evandro!

My Experience

Great timing, great customer service, great work, and great communication whilest the repairs were in progress. I also got a complimentary bundt cake from the fridge on my way out!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 09/08/26

Thank you Jose for your review! Glad you enjoyed our special thank you from Nothing Bundt Cakes.

Likely to Recommend

Not recommended

Repair Quality

Paint looks good. Door parts were assembled without care. The door interior has some dirty hand mark. Door was installed unevenly. One of the pins of the inside part of the door was not plugged in completely. I had to ask for someone to go out with me and show me what was done.

Customer Service

Front desk receptionist was nice and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 09/08/26

Thank you Vu for your review. Rest assured we will be in touch with you and address any and all of your concerns.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 09/08/26

Thank you Fitzroy!

Likely to Recommend

Repair Quality

Everyone was most helpful. Mike backed up your claim that “we will take it from here!” Should I need auto body repair in the future I will go to and insist on CARSTAR in Worcester.

Customer Service

Same comment as earlier.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 09/08/26

Love this review Claude! Thank you for your business

Likely to Recommend

Repair Quality

Thank you for the well care I received in a horrible situation. Appreciate your staff. Thank you. Recommend to everyone

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 09/08/26

You are very welcome Kathleen. Thank you for recommending us to your family & friends.

Likely to Recommend

Repair Quality

Excellent service, punctuality, and great customer care; they kept us updated at every step of the repair process.

Customer Service

Excellent service, punctuality, and great customer care; they kept us updated at every step of the repair process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 09/03/26

Not only do we do outstanding auto body repairs Sabrina, but we offer exceptional customer service. Thank you!

My Experience

Response from CARSTAR Thomas Waldron Auto Body, 09/02/26

Thank you Dominic

My Experience

Response from CARSTAR Thomas Waldron Auto Body, 09/02/26

Thank you for your business Zuleika

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Response from CARSTAR Thomas Waldron Auto Body, 08/31/26

Thank you Jason

My Experience

Satisfaction no is good

Response from CARSTAR Thomas Waldron Auto Body, 08/26/26

Thank you Chinois

My Experience

Likely to Recommend

Repair Quality

great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 08/24/26

Thank you Valerie we appreciate that!

Likely to Recommend

Repair Quality

Repair was not done properly. The “new bumper” that they stated has lots of chips and scratches . On top of that the paint job has a section with bubbles . I don’t think this bumper was sprayed . It was a second hand bumper from another black palisade and was just fit to my car as is

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Response from CARSTAR Thomas Waldron Auto Body, 08/24/26

Sorry to hear this Tasha Lee and see that we are on top of this and will address any and all of your concerns. Thank you

My Experience

Response from CARSTAR Thomas Waldron Auto Body, 08/24/26

Thank you Maureen!

Likely to Recommend

Repair Quality

Wonderful service and experience

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Thomas Waldron Auto Body, 08/24/26

We appreciate the review Sophia!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Response from CARSTAR Thomas Waldron Auto Body, 08/24/26

Thank you Praveen

My Experience

5-Star Review ⭐⭐⭐⭐⭐ I had a great experience with this auto body shop! The staff was professional, friendly, and kept me informed throughout the entire process. They did an amazing job repairing my car, and it looked like new when I got it back. I really appreciate the attention to detail and excellent customer service. I highly recommend this shop to anyone looking for quality work and a trustworthy team!

Response from CARSTAR Thomas Waldron Auto Body, 08/24/26

What a fantastic review Katiyana and one we greatly appreciate. Thank you!
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