CARSTAR Waldron Autobody

4.9 (1,093reviews)
97%
125 Elm Street,  Marlborough,  MA  01752
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Shop AssistantSparkles

In operation 45 years.

Waldron's Auto Body CARSTAR prides itself on a magnitude of repeat and referral customers, and because customer retention is so important to CARSTAR and its insurance partners, we focus on service excellence. Owner Robert A. Waldron, Jr. Bob Waldron has owned Waldron's Auto Body CARSTAR for over thirty years. He is an active member of Central MA Auto Rebuilders Association, supports local hockey and baseball organizations, and coaches sports as well. Bob has been in the Auto Body business since 1975. He purchased Waldron's A-1 Auto Body CARSTAR in January, 2000 and Henna Color Auto Body & Towing in Clinton in January 2010. CARSTAR was founded in 1989 on the principle of raising the standards of the collision repair industry. CARSTAR locally owned and operated autobody repair centers must meet strict requirements concerning quality of work, training and customer satisfaction.

Services
  • Insurance Company Assistance
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,093)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and attention to detail. Communication stands out as a key strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. Customers also appreciate added touches like interior cleaning and complimentary gifts. A few customers noted areas for improvement, including follow-up on parts availability and occasional inconsistencies in automated status update messages, as mentioned directly in their feedback.
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"... such a great experience with this auto body shop! they did an amazing job replacing my front bumper, and my car looks absolutely perfect. the work was ..." Read more
"... work done. He took it to Waldrons in Marlborough and they did an unbelievably amazing job. His car looks perfect. The staff are top notch, communicative, friendly ..." Read more
"The best car shop experience I've ever had. Excellent workmanship. Efficient communication on status. Top tier customer service. Highly recommend working ..." Read more
"... was handled professionally from start to finish, great communication and quality work throughout." Read more
"Accurate estimate and xxcellent craftsmanship on my car. Looks better than ever. Very friendly staff and ..." Read more
"... process to me & my daughter who drives the Jeep. The completion was 10 days ahead of schedule & that was awesome. Thank you CARSTAR, your shop will be highly recommended, ..." Read more
"Excellent quality work completed in reasonable amount of time. They handled all the insurance work for me. And ..." Read more
"Car was done in a fast and timely manner and ready exactly when they said it would be. They interfaced directly ..." Read more
"... friendly. My car looks like new and I am so happy it was done by the 2 weeks they thought it would take. Thank you!" Read more
"Great work! Very fast!"
"... helpful, and guided me through the entire process while keeping me consistently updated. I truly felt supported every step of the way. I would definitely recommend ..." Read more
"I really appreciated the communication both by text and calls when necessary. The team I great to work with a did ..." Read more
"Very satisfied with the fast repairs, great communication, and excellent service! I will always bring my car here!"
"It was a long tough job but the communication was great and expectations were managed well."
"... great and your workmanship made it look that way. The office kept me informed right up to the pick up day. A customer cant ask for anything more" Read more

My Experience

I didn't know my car can be as clean as new. Thank you for making my car shine again.

My Experience

Nice job. Professionally handled.

Likely to Recommend

Repair Quality

Staff was courteous and very professional.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

This is the second time I have used Waldron CARSTAR and have been very happy each time. I will always bring any body work I need done to CARSTAR.

Customer Service

Mike and his colleagues are very knowledgeable and accommodating. I was able to drop by each time I needed to talk to someone and the repairs were actually done in one week!

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

My son had a significant accident and needed a good amount of work done. He took it to Waldrons in Marlborough and they did an unbelievably amazing job. His car looks perfect. The staff are top notch, communicative, friendly and professional. We are so happy to have had this shop do the repair. I cannot recommend them enough!!!

Customer Service

Returned Clean

My Experience

I was 100% satisfied with every aspect of my business at Waller auto body. Everybody was friendly and very knowledgeable. They made sure I understood each process and the work was fantastic. What a great local business to have in your community.

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Repair Quality

Customer Service

Great service and excellent repair work

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

i had such a great experience with this auto body shop! they did an amazing job replacing my front bumper, and my car looks absolutely perfect. the work was done beautifully, everything looks brand new, and you can tell they really take pride in what they do. i’m very happy with the results and would definitely recommend them to anyone needing body work! ⭐️⭐️⭐️⭐️⭐️

Customer Service

i had such a great experience with this auto body shop! they did an amazing job replacing my front bumper, and my car looks absolutely perfect. the work was done beautifully, everything looks brand new, and you can tell they really take pride in what they do. i’m very happy with the results and would definitely recommend them to anyone needing body work! ⭐️⭐️⭐️⭐️⭐️

Returned Clean

My Experience

Great work and excellent service!

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Repair Quality

Great work! Very fast!

Customer Service

Returned Clean

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Hands down … Yes

Repair Quality

Waldron, Fred and his team were great. Their work is always about quality and precision. They were timely and kept me updated every step of the process! Also, Fred pitched in for a sensor switch that really wasn’t part of his scope. Thank you for everything ! I’d refer Waldron all day, every day ….

Customer Service

Top notch

Returned Clean

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Repair Quality

Customer Service

My Experience

Totally satisfied

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Repair Quality

Customer Service

Returned Clean

My Experience

Car was done in a fast and timely manner and ready exactly when they said it would be. They interfaced directly with my insurance company and I was able to leave my rental car there and they dealt with enterprise to have it picked up. Truly was an easy and painless process all around.

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Repair Quality

Customer Service

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My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The whole process went smoothly and quickly. I had to call to find out what the plan was after leaving it there for a day but otherwise everything else was great. I guess there was also a miscommunication with the rental car company so you give me a ride there but they were heading up to your shop. That didn’t bother me but you could improve that for yourselves. The best part of the experience was your receptionist who is extremely personable and professional, having her there is a great interface to your customers