CARSTAR Waldron Autobody

4.9 (1,080reviews)
97%
125 Elm Street,  Marlborough,  MA  01752
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In operation 45 years.

Waldron's Auto Body CARSTAR prides itself on a magnitude of repeat and referral customers, and because customer retention is so important to CARSTAR and its insurance partners, we focus on service excellence. Owner Robert A. Waldron, Jr. Bob Waldron has owned Waldron's Auto Body CARSTAR for over thirty years. He is an active member of Central MA Auto Rebuilders Association, supports local hockey and baseball organizations, and coaches sports as well. Bob has been in the Auto Body business since 1975. He purchased Waldron's A-1 Auto Body CARSTAR in January, 2000 and Henna Color Auto Body & Towing in Clinton in January 2010. CARSTAR was founded in 1989 on the principle of raising the standards of the collision repair industry. CARSTAR locally owned and operated autobody repair centers must meet strict requirements concerning quality of work, training and customer satisfaction.

Services
  • Insurance Company Assistance
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,080)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for excellent communication, including proactive text updates and calls throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Staff were widely described as friendly, professional, and knowledgeable. Complimentary detailing and thoughtful touches like complimentary cake were appreciated surprises. A small number of customers noted areas for improvement, including follow-up on parts availability and consistency in automated status update messages.
AI-Generated from reviews written in the last 12 months
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"The best car shop experience I've ever had. Excellent workmanship. Efficient communication on status. Top tier customer ..." Read more
"Excellent quality work completed in reasonable amount of time. They handled all the insurance work for me. And the ..." Read more
"... my second time here for repairs for my other car. The work is awesome. Always looks brand new. They fix it quickly and quote a fair price. My go-to ..." Read more
"... my car in and the second time I couldnt be happier,they do fantastic work." Read more
"... communication, Always responded promptly to questions, under promised, over-delivered!" Read more
"... effortless for me one call and they took it from there. My car was repaired efficiently, and before the time I was told. Everyone was very friendly." Read more
"... process to me & my daughter who drives the Jeep. The completion was 10 days ahead of schedule & that was awesome. Thank you CARSTAR, your shop will be highly recommended, ..." Read more
"It was ready a week earlier than scheduled"
"Excellent quality work completed in reasonable amount of time. They handled all the insurance work for me. And the ..." Read more
"... helpful, and guided me through the entire process while keeping me consistently updated. I truly felt supported every step of the way. I would definitely recommend them!" Read more
"It was a long tough job but the communication was great and expectations were managed well."
"I really appreciated the communication both by text and calls when necessary. The team I great to work with a did ..." Read more
"Very quick and professional. Clearly communicated the process which created a positive experience"
"I kept getting ridiculous stock updates with an equally rediculous completion date that conflicted with the detatailed updates that ..." Read more

My Experience

Car was done in a fast and timely manner and ready exactly when they said it would be. They interfaced directly with my insurance company and I was able to leave my rental car there and they dealt with enterprise to have it picked up. Truly was an easy and painless process all around.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 08/04/26

Thank you William for the review and business

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 08/04/26

We appreciate the review Michael

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/29/26

Thank you for choosing Waldron's Auto Body CARSTAR Mickey.

My Experience

The whole process went smoothly and quickly. I had to call to find out what the plan was after leaving it there for a day but otherwise everything else was great. I guess there was also a miscommunication with the rental car company so you give me a ride there but they were heading up to your shop. That didn’t bother me but you could improve that for yourselves. The best part of the experience was your receptionist who is extremely personable and professional, having her there is a great interface to your customers

Response from CARSTAR Waldron Autobody, 08/03/26

We appreciate your feedback Christopher! Thank you for your kind words and review

My Experience

Totally satisfied

Response from CARSTAR Waldron Autobody, 08/04/26

That's great to hear Peter!

Likely to Recommend

Repair Quality

Terrific company and job. Thx so much. A+++

Customer Service

Great job!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/30/26

Thank you very much Marc! We love seeing reviews like this

Likely to Recommend

Repair Quality

Customer Service

Great job!

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/28/26

Thank you Carl!

My Experience

Likely to Recommend

Absolutely would recommend

Repair Quality

Fred and the team are outstanding and the work is timely and amazing

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/23/26

Thank you for your business Patrick

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/27/26

We appreciate the review Jose

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/27/26

Thanks for choosing us Jason for your auto body needs

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/27/26

Thank you for the perfect review Robert!

My Experience

Everything was so efficient from start to finish. Great communication, everyone we spoke to was so friendly and answered all our questions. The repairs looked great and my daughter was thrilled her car interior was so clean when she picked it up. We all enjoyed a taste of the delicious complimentary cake she was given as a parting gift too! Superior service. We truly appreciated it, thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/08/26

Love reviews like this Roberta! It was our pleasure doing business with you. Take care

My Experience

Amazing work done quickly thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/20/26

Thank you for the perfect review Sara

My Experience

Professional, customer friendly service. Kept me posted on the repair status throughout the process. Highly recommend.

Response from CARSTAR Waldron Autobody, 07/20/26

That's great to hear Thomas and appreciate you recommending us to your family & friends

My Experience

Likely to Recommend

Repair Quality

I just got it back. It looks great. I guess time will tell how it all holds up.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/08/26

Thank you Mary Ellen.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/08/26

Love the perfect review J Michael!

Likely to Recommend

Repair Quality

I am very satisfied with the service here. I will definitely take my car here again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/06/26

Love reviews like this Huong! Thank you

My Experience

Great and friendly service!

Likely to Recommend

Repair Quality

Great and friendly service!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Waldron Autobody, 07/06/26

Thank you very much Edward
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