CARSTAR Collision Center- Fitchburg

4.9 (5,095reviews)
97%
120 John Fitch Hwy,  Fitchburg,  MA  01420
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In operation 47 years, 20 years at this location.

Fitchburg’s premier auto body shop, serving Fitchburg, Lunenburg, Leominster, Ashby, Townsend, Worcester County, and Middlesex County with over 5,000 reviews and a 99% satisfaction! Locally owned since 1979, we specialize in Insurance claims, car accident repair, auto glass replacement, ADAS calibrations, tires, wheel alignments, Collision Repair, ADAS (Advanced Driver- Assistance Systems) and more. Enjoy 24/7 repair tracking and virtual AI estimates. Our eco-friendly repairs, 24/7 towing support, and rental car arrangements make us the top choice. We work with 80+ insurance providers and offer the best nationwide warranty in the industry across 750+ locations. Our I-CAR, ASE, and OE-certified technicians ensure factory-standard repairs. Community-focused, we support first responders. “Relax, We’ll Take It From Here."

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Call
Email

Reviews (5,095)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. The team receives high marks for professionalism, friendliness, and going above and beyond. Communication stands out as a key strength, with regular text and call updates keeping customers informed throughout the repair process. Timeliness is another highlight, with many vehicles completed ahead of schedule. Customers also appreciate the complimentary interior and exterior cleaning upon vehicle return. A few customers noted areas for improvement directly in their feedback, including occasional miscommunication between staff on payment processes and repair timelines, and some delays due to faulty or backordered parts. Overall, the overwhelming majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... did an outstanding job repairing my 2019 Acura RDX. The workmanship was flawless, the paint match was perfect, and the vehicle looks like new again. They kept ..." Read more
"... the process. Pleasant interactions all throughout. Top notch quality work, excellent experience." Read more
"Carstar did a high quality repair to my vehicle. They took their time and the product was outstanding. ..." Read more
"... getting my car back on the road safely and quickly. The repair work was flawless—my car looks brand new! They kept me informed throughout the process and ..." Read more
"Excellent repair shop. Results were unbelievable, as if it never happened! Communication was great throughout the entire process. ..." Read more
"It was actually done a day early"
"... the rental car was smooth. They kept me updated and my car was ready when they said it would be. Appreciated that" Read more
"... breeze, and was able to assist with a rental, AND gave me my car back a week earlier than expected. So excited!" Read more
"... great to work with regarding the repairs on my car. They finished repairing my car a day early, which was great. I would highly recommend them." Read more
"Prompt communication, timely service, and great explanations"
"... received regularly all the way through to completion, the communication was fantastic. Always knew where we were in the process. Pleasant interactions all ..." Read more
"... messages letting you know the progress. I like the fact they take care of the rental car being picked up and dropped off as well. Well worth the experience. ..." Read more
"... silence before things finally moved forward. Overall, everyone was very kind and polite, but there were a few miscommunications and delays that made the ..." Read more
"They even returned a call after hours. They are very responsive"
"... questions and concerns. Explained everything in detail, updates me often while my car is being repaired." Read more

My Experience

I plan on continuing to do business with carstar in the future based on my recent repairs satisfaction.

Likely to Recommend

I would also go there again for my repairs.

Repair Quality

Great body shop with awesome communication.i am very pleased with their work and how they interfaced with insurance company to repair vehicle.

Customer Service

Excellent, I asked for a detailed report of the repairs and they provided it for me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you all for doing such great work!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything looks great

Customer Service

Everyone was super pleasant to deal with and informative

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

At beginning nice information, later no answer calls neither texts

Repair Quality

3 delays on completing the job Non factory parts replacement Not touch up on area that said will do

Customer Service

No original parts, rear door doesn’t close properly

Kept me Informed?

No

Ready on Time?

No

My Experience

"I had a fantastic experience here! The staff was very friendly and explained everything clearly before starting the work. They finished the repair five day early. I will definitely bring my car back here for future service!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jen and staffwas lovely and helpful throughout the process- great communication. Car was clean and looked great on return.

My Experience

I was very pleased with the awesome job you guys did!,Sean was thoughtful and detailed on the issues that need attention ,the team that worked on my car performed a dinamite 5 star job. Jen also very welcoming and keeping me updated about everything.you guys are great

My Experience

After the first time getting my vehicle repaired by CARSTAR, I was satisfied with the service. My reason for continuing to use your services. Thank you !

My Experience

Excellent repair, truck looks brand new. Thanks for outstanding service

Likely to Recommend

Repair Quality

I love how my car looks now

Customer Service

I love it and they help me when I need it

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service is great 10 star rating like new car thank you

Likely to Recommend

Good job

Repair Quality

Service was great at carstar looks like new car very satisfied with the service at carstar

Customer Service

Great service department treats customer with help if something goes wrong

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work done on the car

Customer Service

Great job on the car

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was very friendly and extremely knowledgeable. The whole experience was smooth from start to finish. Thanks again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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