CS Waldron's A-1 Auto Body CARSTAR

4.8 (1,793reviews)
97%
164 High Street Ext,  Lancaster,  MA  01523
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In operation 26 years.

Waldron's A-1 Auto Body has a talented and driven staff of 18 trained and qualified people. Our facility is 12,000 square feet with twenty bays to accommodate several auto body repairs simultaneously. There is plenty of customer parking for over forty cars, and our lot can store over 100 vehicles. Our comfortable waiting area offers fresh hot coffee and ice cold water. Kids are welcome!

Services
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,793)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and going above and beyond. Communication via text updates was widely appreciated, keeping customers informed throughout the repair process. Timeliness was a strong point, with numerous vehicles completed ahead of schedule. Thoughtful touches like complimentary cakes and thorough interior cleaning delighted customers. A few customers noted areas for improvement directly in their feedback, including occasional delays in completion dates, inconsistent proactive communication, and isolated quality control issues such as missed items or cleanliness concerns upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... happier with my experience with Waldrons A-1 Auto. From start to finish it was a pleasant experience. The staff were very polite and friendly and explained ..." Read more
"Excellent experience! My car looks brand new — you would never know it had been in an accident. Everyone was so friendly, helpful, and wonderful ..." Read more
"... my questions were answered fully and with respect. The work done is immaculate and my car smelled like new when I got it back, not like a shop. I would recommend ..." Read more
"Extremely satisfied with the service and work done to my SUV. I was rear ended and I asked a local detailer service ..." Read more
"Impeccable work! Friendly, knowledgeable staff, great communication. Will definitely return."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Everyone was helpful and friendly. Tianna deserves a promotion! She is awesome.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/22/26

Thank you for choosing Waldron's A-1 Auto Body CARSTAR Rachel

My Experience

Great service and communication. Quick repair, and unexpected surprise detailing was an added bonus. A+

My Experience

Everyone was helpful and friendly! And my car was repaired so quickly!

Likely to Recommend

Repair Quality

My car was repaired quickly!

Customer Service

Everyone I dealt with was friendly and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/17/26

Thank you Sandra for a great review!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/22/26

Thank you for the perfect 5 star-review Kristin

My Experience

Really smooth process from start to finish. Kept up to date throughout the whole process. Excellent work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/22/26

Thank you Paul for the great review. That is our standard procedure to take all stress away from our customers and keep them updated throughout. Take care

Likely to Recommend

Repair Quality

Repaired panel was bent inwards. They agreed to fix it without issue but then returned it saying “it’s perfect now” and the panel was now bent outwards and coming away from the car. I will most likely not return for future repairs. Customer service was great but I no longer trust their repairs or attention to detail

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/10/26

Thank you Sarah for your business

My Experience

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/17/26

We appreciate your business Mark

Likely to Recommend

Repair Quality

Excellent work and service

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/16/26

Thank you Carol for the perfect 5 star-review!

My Experience

EVERYONE and Everything was tremendous

Likely to Recommend

Repair Quality

Customer Service

Everything and everyone were fantastic

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/10/26

We appreciate your kind words and review Richard

Likely to Recommend

I have already recommended it to several people

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/08/26

Thank you Roxann! We appreciate you recommending us to your family & friends

My Experience

As always, Waldron's service and the quality of their work is superior to anyone else's.

Likely to Recommend

Repair Quality

The most professional auto body business I have ever dealt with.

Customer Service

Very good service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 08/27/26

Thank you Keith for your continued trust in us over the years. We appreciate the review and your business

My Experience

Likely to Recommend

I'm always very impressed with waldrons I've never had a bad experience so I would definitely recommend them

Repair Quality

I was message every day on how the work was going on my car very up-to-date messages it was left looking beautiful

Customer Service

As I said in the first question I was texted every day about what was going on with my car and the girl that works up front at the shop was wonderful very friendly and kind

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/01/26

We appreciate your business Lisa!

Likely to Recommend

Repair Quality

Customer Service

My truck looks great! Like it was never in an accident.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 09/03/26

That's our goal Kathryn with every repair. We appreciate your business

My Experience

Everything looks great. Appreciate the vacuum and the well done cleaning of my floor mats!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 08/24/26

Every repair gets a complimentary cleaning Rachel!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 08/26/26

Thank you for choosing Waldron's A-1 Auto Body CARSTAR Kyle

Likely to Recommend

Would highly recommend.

Repair Quality

They did a great job on the repairs. Communication was very good. Would highly recommend.

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Response from CS Waldron's A-1 Auto Body CARSTAR, 08/26/26

We appreciate you recommending us to your family & friends John. Thank you for your business and excellent review.

Likely to Recommend

Repair Quality

Did a great job with repairs. Had repair done fast. Very easy to work with

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 08/24/26

Thanks for a great review Josh!

My Experience

Nicely completed 5 days before the scheduled given date and was nicely done

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 08/24/26

That's great Kiran!

My Experience

Likely to Recommend

Repair Quality

This is the second time I brought my car there both times were hasslefree. The customer service was great. I was kept up-to-date via text messages. I was able to leave the Rent-A-Car at the shop for the Rent-A-Car place to pick it up. I did however miss my cupcake this time I didn’t get one :-)

Customer Service

See previous comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CS Waldron's A-1 Auto Body CARSTAR, 08/24/26

Thank you for your continued trust in us Kimberley. Next time we will double on our special thank you cupcake :) Take care
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