Ultra Shine Collision, Inc.

5.0 (4,364reviews)
99%
62 Lacombe St.,  Marlborough,  MA  01752
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In operation 20 years.

With the most technically advanced equipment and factory certified technicians, we offer lifetime warranty on our repairs as long as you own your vehicle

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,364)

Customers say
Overall Customer Satisfaction
Customers consistently praise Ultra Shine Collision for delivering outstanding repair quality, with many noting their vehicles looked better than new upon pickup, often comparing the finish to a showroom experience. The complimentary detailing service is a standout highlight, frequently described as an unexpected and delightful bonus. Communication is a major strength, with customers appreciating regular text and email updates throughout the repair process, eliminating uncertainty. Staff professionalism, friendliness, and helpfulness are repeatedly commended, creating a welcoming and stress-free environment. Timeliness is another recurring positive, as many customers report their vehicles were completed ahead of schedule. The seamless coordination of rentals and insurance processes is also widely appreciated. A small number of customers noted isolated concerns around scheduling delays and follow-up on minor repair details, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... efficiently, which removed a huge burden for me. The quality of the repair exceeded my expectations. The work was flawless—paint match, alignment, and ..." Read more
"Better than new. Ultra fixed the damage areas so well you can't even tell that they were damaged. The work ..." Read more
"... another car door while parked in a shopping center. Ultra Shine did an impeccable job removing the dents and painting to match the car. Along with the complimentary ..." Read more
"... corrected within hours. The Detail Team is stella. Ultra Shine goes above and beyond to ensure the quality of their work and your satisfaction." Read more
"... the end of the repair process is a huge value-add. My car and rims are absolutely sparkling, and I honestly feel like a million bucks driving it again. If you ..." Read more
"... receiving the initial estimate to scheduling and the final completion of the work was seamless and stress-free. Communication is clearly a priority for them; ..." Read more
"My car looks terrific! Excellent service! My car was even completed a day ahead of schedule! Would highly recommend Ultra Shine!"
"Professional on time in fact earlier than promised Went beyond with insurance company !! Used original parts ..." Read more
"... The work was completed in a timely fashion, even finishing 2 days before they estimated completion date given. To top it all off, they even detailed my car ..." Read more
"They did great job. The job was complete week ahead of estimate time."
"... stress-free. Communication is clearly a priority for them; I loved receiving regular status updates, so I never had to wonder where things stood. What truly sets you ..." Read more
"... team made the process smooth, clear, and reassuring. Communication was excellent throughout. I always knew what was happening, what to expect next, and the ..." Read more
"... car. Also, the office was very nice and helpful. I got an update every day as to the progress being made. Thank you!" Read more
"... very stressful situation and made it stress-free. Constant communication updates and clarifications were always present." Read more

My Experience

Well done 👍

My Experience

My experience with Ultra was wonderful. They handled everything when my car had to be repaired. I received text updates and then when I went to pick my car up it looked brand new inside nd out. They detailed it at no expense. I was pleasantly surprised. Everything about them is professional and courteous.

Likely to Recommend

100 %

Repair Quality

Heather, Jeff P, Cam and Jeff (the owner) are simply the best shop in MA period !

Customer Service

Extremely satisfied. They treat me like family

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The customer service was the best I’ve ever experienced with any company.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome job

Customer Service

Totally great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job fixing my car and great to work with, very organized. I’m not sure what happened, when I picked my car up dash board said all wheel drive was deactivated it was in 2 wheel drive also lights on. They are having a third party look at it I’m sure they will figure it out.

Customer Service

They were great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Ultrasound has been doing work on my family’s car for a while now, to me, they are the best at what they do

Repair Quality

The car was repaired very well and I got a car detailed cleaning as well. I just wished a got a paint of the rest of the car since the brand new side does not really matched the rest of the car, but overall amazing and pristine job! Thank you Ultrashine!

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

I would and have recommended Ultra Shine great work and service is hard to find these days

Repair Quality

I have used Ultra Shine many times (unfortunately) they always go above and beyond with phenomenal customer service and workmanship

Customer Service

always very thorough great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It’s Louise not Edwin my jeep is amazing! Repair is perfect and the detailing is perfect! The extra niceties the extra steps and support from Heather and Jeff were very appreciated! I would absolutely return to ultra shine for any future repairs. Thank you for everything!

My Experience

Professional customer service and on time with updates throughout the process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased with the service Heather and the staff provided by Ultra Shine Collision,!from setting up the appointment, to providing rental assistance and their updates throughout the week. Made the process easier and painless. Thank you very much Carmine

Likely to Recommend

Repair Quality

Ultra Shine Collision Did an amazing Work in repairing my Honda CRV. From the initial appointment to the completion, they kept me informed throughout the process. Highly recommended them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

very professional great work im very satisfied with my car and very convenient with rental they are the Best

Customer Service

They are very knowledgeable kind helpful professionals!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did great job. The job was complete week ahead of estimate time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent work and good service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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