Apex Auto Center Inc.

4.9 (855reviews)
99%
69 River Street,  Marlborough,  MA  01752
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Shop AssistantSparkles

In operation 12 years.

At Apex Auto Center Inc., our primary goal is to deliver top-tier auto repair services while providing an unparalleled customer experience. We prioritize earning the trust of our customers and consistently exceeding their expectations. With a commitment to excellence, we ensure that every vehicle is repaired to the highest standard, reflecting our dedication to quality craftsmanship. As we continue to set the standard in the auto body industry, we remain steadfast in our support for the local community. At Apex Auto Center, we are here for YOU—dedicated to providing exceptional service with every interaction.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (855)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for clear, proactive communication, including regular bi-weekly text updates that kept customers informed throughout the repair process. Coordination with insurance companies and rental car agencies was frequently highlighted as seamless and stress-free. Customers also appreciated the unexpected bonus of interior and exterior detailing. A few customers noted areas for improvement, including more timely notifications when vehicles were ready, occasional delays versus estimated timelines, and clearer ETAs earlier in the process - all reflecting direct customer feedback.
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"... repair. When I picked up my car, I hardly recognized it—every dent and scratch was expertly smoothed out, the paint work flawlessly color-matched and polished, ..." Read more
"The entire experience from dropping the car off to be evaluated through communication during the repairs to picking it up was flawless. ..." Read more
"Incredible communication & repairs were perfect and on time!"
"Car looks fantastic. The body work was top notch."
"the repair work is amazing! I feel like I got a whole new car back. They did a great job detailing the interior ..." Read more
"Excellent service, kept me updated the entire process, finished in a very timely manner, and detailed my entire car!"
"Tight time line for repair was met early and exceeded expectations."
"Turnaround in only two days, for repair of taillight and bumper. Very neat work."
"It was ready earlier than expected. Greatly appreciated."
"It was a good experience to work with you. The only issue that I see is a long work time. It took a month to fix a back end collision."
"I mean the repairs were great, but the communication was terrible. You let us know 30 minutes before closing that the ..." Read more
"I loved the twice weekly check-ins. Took thinking about it off my mind, a stress reducer"
"I really appreciated the text updates I received throughout the repair process."
"... care team ensuring smooth customer experience. And good and regular communication. One minor complaint: would be nice to get an ETA even approximate as soon as you have ..." Read more
"Excellent service, kept me updated the entire process, finished in a very timely manner, and detailed my entire car!"

My Experience

The entire experience was smooth and stress-free. Maria guided us through the prices with patience and care, attentive to every detail! Regular updates were reassuring, and the car was finished ahead of schedule. It looks like a new car again! Excellent work and wonderful customer service! Thank you!

Likely to Recommend

Repair Quality

My car looks new again!!

Customer Service

Responsive, pleasant, and very efficient!

My Experience

I appreciate that you carried through with the updates you said I would receive on Tuesdays and Thursdays. I also appreciate that you took time to explain everything and help me throw the whole process. Everyone I communicated with at Apex was very professional. Your bodywork is top notch; my car looks amazing! ! I would recommend Apex with flying colors! Thank you so much. Sincerely, Melinda Frazer

Likely to Recommend

Repair Quality

Car looks very clean, very professional work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

100% professional, courteous, top-notch workmanship! Treating me with respect, and communicating with me daily, keeping me updated on the progress of my vehicle. Would recommend for anyone looking for quality and courtesy.

Customer Service

100% professional, courteous, top-notch workmanship! Treating me with respect, and communicating with me daily, keeping me updated on the progress of my vehicle. Would recommend for anyone looking for quality and courtesy.

Likely to Recommend

They were professional

Repair Quality

Customer Service

My Experience

Great service and repair

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Excelente service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very positive experience with the Apex team. Great job within a tight timeline which exceeded customer expectations. Would definitely recommend to any prospective customers.

Likely to Recommend

Very customer friendly with focus on customer needs and expectations.

Repair Quality

Customer Service

Informative and repair process was well defined

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Every employee we worked with were very professional and they couldn’t have been nicer. It was was a real good experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The entire experience from dropping the car off to be evaluated through communication during the repairs to picking it up was flawless. They were genuinely happy to help.

Customer Service

This is not my first visit there and the customer service as always was exemplary.

Returned Clean

My Experience

Service was excellent. All employees that I dealt with were excellent. I was particularly impressed with the woman at Apex who communicated with Geico regarding the cost of the repairs and my claim. She was outstanding!! You are lucky to have her there! The car also looks fantastic!! Excellent job!! We'll Done!!! Thank you!!

Likely to Recommend

Repair Quality

Excellent service and collision repair.

Customer Service

Excellent customer service.

My Experience

I'm very happy!

My Experience

Everything was great and the car was returned so clean! I will definitely recommend apex and use them again!

Likely to Recommend

All day! You guys are the best. I’ll be returning definitely if I need more body work on this or any future car. Hopefully not

Repair Quality

Car looks fantastic. The body work was top notch.

Customer Service

Office extremely professional.

Returned Clean

Likely to Recommend

Repair Quality

Excellent service, kept me updated the entire process, finished in a very timely manner, and detailed my entire car!

Customer Service

Very warm and nice! Great explanations for any questions I had!

My Experience

I’ve been working with apex auto center for a long time. Perfect service. Highly qualified.

Likely to Recommend

Repair Quality

Customer Service