Apex Auto Center

4.7 (381reviews)
94%
37 Waverly Street,  Framingham,  MA  01702
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Shop AssistantSparkles

In operation 3 years.

Our main purpose at Apex Auto Center Inc. is to provide high-quality auto repairs and superior customer service. Gaining trust and exceeding customers expectations is at the heart of our organization, as we give all customers an exceptional experience while having their vehicles repaired at the highest-quality possible. We continue to strive to be a leading example in the Auto Body industry while at the same time supporting our local community. That's why we really are here for YOU.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.
GM Basic
I-Car

Reviews (381)

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Repair Quality

Great work, excellent communication

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Repair Quality

Excellent work and service.

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Repair Quality

Absolutely amazing experience with Apex Auto Body in Framingham. Will recommend to everyone in the area for auto repairs! I had to have my bumper, trunk, and side repaired and was new to my particular auto insurance. Tays, Rayane, and Rob were incredibly communicative throughout the process; they clearly and continously had my best interests at heart, advocating and requesting on my behalf when neccessary even with my adjuster as well as car rental agency. I received updates from their team regularly, and they were incredibly approachable with questions or needs I had including after I had picked up my vehicle. They made the process exceptionally easy and smooth. If I could give them more than 5 stars, I would.

Customer Service

Absolutely amazing experience with Apex Auto Body in Framingham. Will recommend to everyone in the area for auto repairs! I had to have my bumper, trunk, and side repaired and was new to my particular auto insurance. Tays, Rayane, and Rob were incredibly communicative throughout the process; they clearly and continously had my best interests at heart, advocating and requesting on my behalf when neccessary even with my adjuster as well as car rental agency. I received updates from their team regularly, and they were incredibly approachable with questions or needs I had including after I had picked up my vehicle. They made the process exceptionally easy and smooth. If I could give them more than 5 stars, I would.

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Likely to Recommend

I recommend Apex to every one !

Repair Quality

Apex always goes above and beyond !

Customer Service

Apex staff are the absolute best!

My Experience

Excellent experience. Everything from the reception staff through a walk through if the repairs needed on my truck and the finished product was 5 star. I spoke with at least 4 people felm the frobt end through the technicians working on my truck including multiple conversations with Jim and Daniel looking at a problem for me, different than original job, for potential future work without making me come back to start new. Thank you.

My Experience

Great job from start to finish. The entire team was thorough, transparent and informative throughout the process. The car was ready ahead of schedule and the quality looks great. Thank you!

Likely to Recommend

Absolutely will recommend to any family/friends needing service.

Repair Quality

Very professional and friendly staff; a pleasure to work with.

Customer Service

Excellent communication throughout the process.

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My Experience

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Repair Quality

Professional!

Customer Service

good work!

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Customer Service

The staff's service is excellent.

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Repair Quality

Everything was perfect

Customer Service

Excellent

My Experience

Top-notch, quality and workmanship. I would recommend this place in a heartbeat to my friends and family.

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I appreciate the courtesy and the repairs but there is some room for improvement.

Repair Quality

Customer Service

When I called to schedule the drop off of my car at Apex, I was told they transferred my rental car to the Framingham Enterprise and that Enterprise would deliver the car to Apex. The transfer did not happen as I was told because the person at Apex never made the call. The girl at the counter when we checked in at Apex said she would call the rental car place to deliver the rental car while we assessed my car damages with the estimator. She never did it either. The estimator had to make all the transactions after we asked a third time for the rental car. All of the steps that they said they would do were not done and in turn we ended up waiting for over an hour to finally get a rental car that was never delivered. We had to take a shuttle to Enterprise. The whole ordeal took longer than it should have and messed up our schedule.

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Likely to Recommend

Repair Quality

Was well explained

Customer Service

Very good

My Experience

The staff I met were great. Rob was the best and so were the 2 woman up front. Couldn't be happier with the way my Audi came out.

Likely to Recommend

Will definitely recommend and will use them again without hesitation

Repair Quality

The quality of the repair was perfect

Customer Service

Great customer service. The people up front were so accommodating and knowledgeable

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