Coach and Carriage Auto Body - Natick

4.9 (657reviews)
98%
55 Middlesex Ave,  Natick,  MA  01760
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Shop AssistantSparkles

In operation 55 years.

Coach & Carriage Auto Body Powered by VIVE is proud to have served customers throughout the greater Boston area for over 40 years. Our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Audi
I-Car
Volvo

Reviews (657)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles were returned in like-new or factory condition. The professionalism and friendliness of the team are frequently highlighted, along with their ability to handle complex repairs seamlessly. Many customers appreciate the regular text and phone updates throughout the repair process, and several noted their vehicles were completed ahead of schedule. The complimentary interior and exterior cleaning upon vehicle return is a recurring positive surprise. A few customers, based on their own comments, noted areas for improvement including inconsistent communication updates, occasional delays without proactive notification, and minor quality control issues such as missed paint spots or misaligned parts.
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"... Carriage Auto Body Shop is very professional as the repairs went seamlessly. They are always very helpful and go above and beyond. I was kept informed and ..." Read more
"... Coach and Carriage over the years, and as always, the repairs were expertly done. My vehicle was returned in like-new condition." Read more
"... shop is Tesla certified. When I picked up the car, the repair and paint job was so good that the car looks the same as what it was before. Very high quality ..." Read more
"Coach & Carriage repaired my vehicle damage flawlessly."
"Absolutely outstanding in every respect!"

Likely to Recommend

Repair Quality

Everyone was really great and the repair is very well done.

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Absolutrly

Repair Quality

Good service, kept updated on status, quality workmanship.

Customer Service

Kept informed on status both email and phone.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Outstanding work and amazing customer service!!! Thank you!!

Likely to Recommend

I would give this company my highest recommendation and have no hesitation to recommend them to anyone

Repair Quality

Everyone from the front desk staff to the staff who do the work to the Management has been absolutely outstanding! This is my third time using their services and it is consistently the same every time. I give them my highest recommendation and I’m really grateful to have such wonderful organization to work with.

Customer Service

The team did a great job of keeping me in the loop about what was happening with my car and the cost associated with repairing it. I could not be any happier with a customer service..

Returned Clean

My Experience

Absolutely. Friendly and professional! Excellent workmanship!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Quick and quality!

Likely to Recommend

No hesitation

Repair Quality

Exceptional service….start to finish. Highly recommend to anyone in the area. Please note all comments from co-owner John Carroll who had the pleasure of dealing hands-on with all at Coach & Carriage.

Customer Service

See above

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The team did a great job

Customer Service

Great communication throughout the repair process

Returned Clean

Likely to Recommend

Repair Quality

The only reason it's not a 10 is that it took longer than I thought it would so the insurance would not cover all the rental time.

Customer Service

Returned Clean

My Experience

Service was excellent & my car was cleaned on inside which I really appreciated. Thanks very much.

Likely to Recommend

Repair Quality

Nice job and they are very nice and easy to deal with.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Professional work, very nice people, and well-organized. I would recommend C&C, and if needed to, I would return (but I hope I don’t need C&C again). Thank you.

Likely to Recommend

Repair Quality

Excellent work, nice people.

Customer Service

Great work, good people.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

This is Bernard the owner of if the vehicle. All at Coach and Carriage were very friendly and professional. The work was done very well. A rating of Ten.