Coach and Carriage Auto Body - Natick

4.9 (620reviews)

98%

(508) 655-0713

55 Middlesex Ave, Natick, MA 01760

98%

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55 Middlesex Ave
Natick, MA 01760

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About Coach and Carriage Auto Body - Natick

See Photos

55 Middlesex Ave
Natick, MA 01760

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 55 years.

Coach & Carriage Auto Body Powered by VIVE is proud to have served customers throughout the greater Boston area for over 40 years. Our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Audi

Honda

I-Car

Tesla

Volvo

Call

Website

Reviews (620)

Sort By:
Newest
Rating

524 Customers Rated

5 Stars

75.6% Complete

(469)
4 Stars

6.3% Complete

(39)
3 Stars

0.3% Complete

(2)
2 Stars

1.1% Complete

(7)
1 Star

0.2% Complete

(1)
< 1 Star

1% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles were returned in like-new or factory condition. The team is widely recognized for being professional, friendly, and knowledgeable. Cleanliness is a frequent highlight, with customers appreciating detailed interiors and sparkling exteriors upon pickup. Timeliness is a strong point, with numerous vehicles completed ahead of schedule. Customers also value the communication through text updates and personal calls. A few customers noted areas for improvement directly in their feedback, including inconsistent automated messaging, delays in completion date notifications, and occasional quality control concerns such as minor paint or part issues.

Select to learn more

Service Quality

"Coach & Carriage repaired my vehicle damage flawlessly."

"Absolutely outstanding in every respect!"

"... shop is Tesla certified. When I picked up the car, the repair and paint job was so good that the car looks the same as what it was before. Very high quality ..." Read more

"Repair work was excellent, and vehicle was sparkling clean when finished."

"Excellent repair work. Kept me informed all the way thru the process. handled insurance claim directly with ..." Read more

Service Quality

Service Quality

"Coach & Carriage repaired my vehicle damage flawlessly."

"Absolutely outstanding in every respect!"

"... shop is Tesla certified. When I picked up the car, the repair and paint job was so good that the car looks the same as what it was before. Very high quality ..." Read more

"Repair work was excellent, and vehicle was sparkling clean when finished."

"Excellent repair work. Kept me informed all the way thru the process. handled insurance claim directly with ..." Read more

Jean (Toyota owner) reviewed 8/13/26

The work was good; they are very attentive, always keeping us informed about what they are doing to the car and giving us an estimate of when it will be ready.

Good

Chester (Tesla owner) reviewed 8/10/26

Michael (Audi owner) reviewed 8/7/26

Thank you Joe and the C+C Team for doing a great job on my Audi bumper repair.

Great job on replacing my Audi bumper and finish overall. Thank you !

Kirstin (Honda owner) reviewed 8/6/26

Margaret Ann Timothy Ernst (Audi owner) reviewed 8/6/26

I really appreciate your assistance and the beautiful work on my car. Thank you!

Beautiful work and very helpful input. Recommend highly!

Thomas (Honda owner) reviewed 7/27/26

Jean (Honda owner) reviewed 7/24/26

I was more than happy Personnel were very helpful and went out of their way to make sure the work was completed satisfactorily I highly recommend Coach and Carriage

Anne (Mazda owner) reviewed 7/23/26

Hedging a little because of the paint issue

Repair of dent is outstanding. However, my car color requires something like 3 layers of paint (different shades) to achieve, and they were not evenly applied. If you look closely you can tell.

Kept me in the loop about when car would be ready (date shifted twice)

Alan (Honda owner) reviewed 7/23/26

I would recommend Coach & Carriage

Very good communication on status of my repair. The work done was very good. Staff was informative, friendly.

Staff was informative, friendly, kept me updated on my repairs and expected completion date.

Roy (Audi owner) reviewed 7/23/26

It took over a month which I think was much too long But it was a perfect job.

I called several times to get an estimate of how long it would be. Most times someone answered and said they would check and call back. There was never a call back.

Robert (Audi owner) reviewed 7/20/26

Great work and service!!

Quality of work and customer service were excellent!

They were very solicitous of my preferences.

Deborah (Lexus owner) reviewed 7/20/26

Arlene (Hyundai owner) reviewed 7/19/26

Coach & Carriage has been on my recommended vendor list for many years. The owners, service team and front desk all work together to provide an easy and reliable solution and delivery of my repaired vehicles. C&C has my trust.

Coach & Carriage repaired my vehicle damage flawlessly.

The customer service at C&C is the best! Friendly and knowledgeable! Easy too! Drop the vehicle off and they do the rest!

Michael (Toyota owner) reviewed 7/16/26

9. I just noticed a missed spot--the pillar in between driver's door and rear door has a small area which wasn't painted. I'm currently out of town and will come by next week

Clifford (Toyota owner) reviewed 7/15/26

Ashley (Audi owner) reviewed 7/9/26

All went smoothly.

Text updates sometimes a bit off, but otherwise fine. Would have preferred a more personal touch when things/timelines changed and when it was complete.

Alane (Audi owner) reviewed 7/8/26

Glenn (Lincoln owner) reviewed 7/6/26

Great communication, great service

Great service, great communication

Cheryl (Audi owner) reviewed 7/2/26

Kept me in the loop. My car was cleaned inside and out. The body work was perfect. The owner and staff were kind and professional.

Perfect

David (Volvo owner) reviewed 6/29/26

Great job. Thank you!

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view more shops in: Natick | 01760

Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Coach and Carriage Auto Body - Natick

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Coach and Carriage Auto Body - Natick

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (620)

524 Customers Rated

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean