Brigham Gill Collision Center
817 Worcester St.,
Natick,
MA
01760
USA
In operation 59 years.
"THE BEST IN METROWEST" Brigham Gill Collision takes customer service to the next level. We go above and beyond in every facet of you repair to give you the best experience possible.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for its outstanding service quality, professionalism, and attention to detail. Many highlight that staff go above and beyond to make a stressful experience as smooth as possible, offering clear explanations of repair work and timelines. The quality of repairs is frequently described as flawless, with vehicles returned looking brand new and often cleaner than when dropped off. Timeliness is a strong point, with numerous customers noting their vehicles were completed ahead of schedule. Communication throughout the repair process is widely appreciated, with customers valuing regular updates and thorough explanations. A few customers noted areas for improvement, including instances where repairs needed to be redone, minor delays due to parts availability, and occasional communication gaps - all directly reflected in their feedback.
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Service Quality
"Have used Brigham-Gill multiple occasions. They are friendly, professional, competent, and detail-oriented. On the last occasion I thought there was a still ..."
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"i could not be more satisfied with the precision of the repair coupled with such good customer care."
"Perfect in every respect, including communication with staff, and quality and timeliness of repair. Brigham-Gill ..."
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"Excellent repair work and friendly customer service"
"Took time to explain what they could see as damage. What they were going to do and the result were great. ..."
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"Always. They delivered my car a week earlier than expected."
"Early! They estimated a week, it was done in less than 2 days."
"It was ready ahead of projected time."
"... was ever in a collision, great customer service, vehicle was finished ahead of time."
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"Great experience, very timely repairs and helpful throughout the process dealing directly with insurance."
"So much communication, they are so on top of everything. I was very impressed."
"I was traveling but I reached out to check status. I received no communication"
"... collision team very professional and personable. Answered all my questions. Explained exactly what repairs would be done and how long it would take. Exceptional ..."
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"Service was prompt and clearly explained as to timing and scope of work"
Michael
(RAM owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Process, result and timing were all great.
Customer Service - 5.0/5.0
Returned Clean
Robert
(Ford owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, very informative would recommend to anyone
Customer Service - 5.0/5.0 -
They kept me informed as the process went along very professional
Returned Clean
Martin
(Jeep owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Adalberto
(Jeep owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great overall. All done very quick, with great quality and good customer service.
Customer Service - 5.0/5.0
Returned Clean
Daniel
(Jeep owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jesse
(Audi owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Neal
(Jeep owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Caitlin
(Subaru owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience, very timely repairs and helpful throughout the process dealing directly with insurance.
Customer Service - 5.0/5.0
Returned Clean
Janice
(Subaru owner)
reviewed 7/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Charlene
(Lexus owner)
reviewed 7/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Brian
(Hyundai owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Suzanne
(Toyota owner)
reviewed 7/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kristin
(Honda owner)
reviewed 7/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jenice
(Hyundai owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michael
(RAM owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Catherine
(Toyota owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sam Josh and Pete do a great job
Customer Service - 5.0/5.0
Returned Clean
Carol
(Jeep owner)
reviewed 6/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Anne
(Mazda owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kishor
(Toyota owner)
reviewed 6/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
They give my car right time
Returned Clean
Richard
(Ford owner)
reviewed 6/8/26