Brigham Gill Collision Center

5.0 (1,961reviews)

99%

(508) 652-6622

817 Worcester St., Natick, MA 01760

99%

See Photos

817 Worcester St.
Natick, MA 01760

Get Directions Website Email

About Brigham Gill Collision Center

See Photos

817 Worcester St.
Natick, MA 01760

Get Directions Website Email

In operation 59 years.

"THE BEST IN METROWEST" Brigham Gill Collision takes customer service to the next level. We go above and beyond in every facet of you repair to give you the best experience possible.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,961)

Sort By:
Newest
Rating

1,719 Customers Rated

5 Stars

81.2% Complete

(1593)
4 Stars

4.9% Complete

(96)
3 Stars

0.5% Complete

(10)
2 Stars

0.5% Complete

(9)
1 Star

0.1% Complete

(1)
< 1 Star

0.5% Complete

(10)

Customers say

Overall Customer Satisfaction

Customers consistently praised the repair shop for its exceptional service quality, professionalism, and attention to detail. Many highlighted that vehicles were returned looking brand new, with several noting complimentary interior and exterior cleaning as a pleasant surprise. Timeliness was a strong point, with numerous repairs completed ahead of schedule. Customers appreciated thorough communication throughout the repair process, feeling informed and at ease. The team was frequently commended for being courteous, knowledgeable, and going above and beyond. A few customers noted minor delays due to weather or additional parts, and one mentioned a loose wire upon return, though issues were resolved promptly. Overall, customers expressed high satisfaction and willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent service, including initial inspection of damage identifying issues the insurance adjuster did not ..." Read more

"Have used Brigham-Gill multiple occasions. They are friendly, professional, competent, and detail-oriented. On the last occasion I thought there was a still ..." Read more

"i could not be more satisfied with the precision of the repair coupled with such good customer care."

"I found the collision team very professional and personable. Answered all my questions. Explained exactly what repairs would be done and ..." Read more

"i could not be more satisfied! Everything really was perfect and my car was a mess."

"Vehicle was promised in 7 to 10 days, and was ready in five days. And the work was amazing."

"Early! They estimated a week, it was done in less than 2 days."

"It was ready ahead of projected time."

"... was ever in a collision, great customer service, vehicle was finished ahead of time." Read more

"Great experience, very timely repairs and helpful throughout the process dealing directly with insurance."

"So much communication, they are so on top of everything. I was very impressed."

"... accident. Beautiful results at a reasonable price. Customer service and communication were great" Read more

"Very helpful in explaining damages and what repairs were needed. Very friendly staff, I felt respected and seen. ..." Read more

"1010. They were so responsive and did an amazing job. Answered all my questions and were so helpful with helping me ..." Read more

"Service was prompt and clearly explained as to timing and scope of work"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent service, including initial inspection of damage identifying issues the insurance adjuster did not ..." Read more

"Have used Brigham-Gill multiple occasions. They are friendly, professional, competent, and detail-oriented. On the last occasion I thought there was a still ..." Read more

"i could not be more satisfied with the precision of the repair coupled with such good customer care."

"I found the collision team very professional and personable. Answered all my questions. Explained exactly what repairs would be done and ..." Read more

"i could not be more satisfied! Everything really was perfect and my car was a mess."

"Vehicle was promised in 7 to 10 days, and was ready in five days. And the work was amazing."

"Early! They estimated a week, it was done in less than 2 days."

"It was ready ahead of projected time."

"... was ever in a collision, great customer service, vehicle was finished ahead of time." Read more

"Great experience, very timely repairs and helpful throughout the process dealing directly with insurance."

"So much communication, they are so on top of everything. I was very impressed."

"... accident. Beautiful results at a reasonable price. Customer service and communication were great" Read more

"Very helpful in explaining damages and what repairs were needed. Very friendly staff, I felt respected and seen. ..." Read more

"1010. They were so responsive and did an amazing job. Answered all my questions and were so helpful with helping me ..." Read more

"Service was prompt and clearly explained as to timing and scope of work"

Brittany (Chevrolet owner) reviewed 9/21/26

Steve was amazing. They worked with me and my schedule. I had a great experience with Brigham-Gill

Susan (Subaru owner) reviewed 9/19/26

We never rate 10….. your shop and AMziCA make a good combo for excellent TIMELY repair service. Pete snd Sam took proper care of our Subaru Crosstrek with the others on your Brigham Gill service team…. Getting our car back in a week was just what we needed. TY, the McCalleys, Needham

Appreciated getting our car back in a week! The McCalleys

Miriam (Mazda owner) reviewed 9/18/26

Very kind and patient Staff that did a lovely job and advocated for me – made the process much easier

Eriks (Jeep owner) reviewed 9/17/26

Very good job done, pleasant gentlemen, and they knew how to deal with the insurance issues so the job was correctly done. Thanks

Kimberly (Kia owner) reviewed 9/14/26

Wonderful team at B&G.

Ciro (Hyundai owner) reviewed 9/7/26

Expert work, excellent communication, delivered as expected and very pleasant to deal with. I have complete confidence in this shop.

Diane (Honda owner) reviewed 8/31/26

I would recommend Brigham gill to anybody. They’re a great place to bring your car.

The whole process went really quickly, and really well. I was very happy with Brigham gill. Sam kept in touch with me to let me know what was going on and the car was ready a lot faster than I thought I was gonna be. I would recommend Brigham gill to anybody!

Sam was very professional as were the other people in the office.

Edward (Nissan owner) reviewed 8/31/26

Great job! I was pleased with the results.

Staff were awesome! They answered my questions.

James (BMW owner) reviewed 8/28/26

excellent communication, friendly and appears to have been well done. Also very clean car inside and out when we picked the car up

Juan (Toyota owner) reviewed 8/24/26

Excellent service. The car looks like new

They were excellent. Got the work done on time

Marc (BMW owner) reviewed 8/24/26

Sam is a consummate professional and was extremely accommodating- dealing with the rental car and with my insurance company. I highly recommend BG and ask for Sam.

Dana (Jeep owner) reviewed 8/21/26

The service level was high and communication strong. The team did a great job

Paul (Dodge owner) reviewed 8/20/26

Angela (Jeep owner) reviewed 8/19/26

Katherine (Subaru owner) reviewed 8/19/26

Bridgette (Toyota owner) reviewed 8/18/26

excellent customer service and love both guys in the office.

amazing!

Andrew (Mazda owner) reviewed 8/17/26

Excellent service, including initial inspection of damage (identifying issues the insurance adjuster did not identify), fast completion of the work. The unexpected bonus was fixing of several dings that were not related to the accident. Beautiful results at a reasonable price. Customer service and communication were great

Ki-Young (Mazda owner) reviewed 8/17/26

Clear, efficient and answered my questions. Thank you!

Tracy (Mazda owner) reviewed 8/17/26

Team was great and my car was repaired well

Kept me informed and were nice people

Katherine (Jeep owner) reviewed 8/13/26

Very helpful service, good communication, Sam was wonderful to work with

Sam was great. Communicative and helpful, and helped me understand what to expect, timing, etc.

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Brigham Gill Collision Center

About Brigham Gill Collision Center

Reviews (1,961)

1,719 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean