Wally's Collision Center

Likely to Recommend - 3.0/5.0 -

I didn’t have a full experience so I don’t know about their full service. Communication between Wally’s and insurance was poor.

Repair Quality - 5.0/5.0 -

My car didn’t get repaired

Customer Service - 5.0/5.0 -

Storage

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 1.0/5.0 -

You said you would call me but you didn’t I had to call you back

Returned Clean

My Experience - 0.0/5.0 -

I don’t know why it took two months to do this repair

Likely to Recommend - 5.0/5.0 -

Communication definitely needs improvement but I trust Wally and the staff.

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Never called back when they said they would.

Customer Service - 3.5/5.0 -

Never called back when they said they would.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

It took eight weeks to get my car back. It took so long that my insurance car rental stipend ran out and I am on the hook for an additional $250.

Customer Service - 5.0/5.0 -

They did work hard getting the insurance to agree to the final payment.

Returned Clean

Likely to Recommend - 0.5/5.0 -

-0 Noooooooooooooooo! I will definitely tell my friends NOT to go there!!!!!!

Repair Quality - 0.5/5.0 -

In all actuality it’s -0!

Customer Service - 0.5/5.0 -

Each person I was in contact with lied. I was told I could be contacted on updates on my vehicle. They update on Tuesday and Thursday. NOT ONE TIME DID ANYONE CALL ME !!!!! All contact to that office was done by me! Made an appointment to bring my vehicle in. The appointment was for 10/24/2022. Received my vehicle on 12/30/2022!!!! Was listed minor repairs. Each time I called , Betty said she would have Ms. Debbie or Crystal call me back. Never called me until 12/30/2022!!!! My whole experience was a HORRIFIC !!!! I would NEVER RECOMMEND WALLY’S COLLISION CENTER, LLC !!!!! The WORST !!!!!!!!!!!!!!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Exdcellent

Repair Quality - 5.0/5.0 -

ALL ya'll are wonderful and extremely professional!! I will recommend Wally's to everyone --- I am soooo satisfied with the work done on my 2017 Mercedes. The beep, beep, beep in the cabin when I drove away was telling me that the hood was open - my husband figured it out and closed the hood. LOL

Customer Service - 5.0/5.0 -

Already made very positive comments

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

I think they still did a great job just wish there was more communication that’s all

Repair Quality - 4.5/5.0 -

Super friendly, just wish they would have been more communicative with the timeline on when my vehicle would be ready. They did assist though every time I called and were friendly. My car looked great when I picked it up! I’d recommend them for great quality!

Customer Service - 5.0/5.0 -

Very friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Mainly due to the excellent paint job and being able to match a white paint job that is difficult.

Repair Quality - 4.5/5.0 -

Repair quality was good. Need a little work on inspecting the vehicle prior to releasing it to the customer.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for inspecting the vehicle. You guys saw some other issues that needed attention. And I thank you for that but mostly you guys got the man situation taken care of in a timely manner no less and that is perfect. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Betty was very helpful. We were taken care of in a timely manner.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Just set the expectations about when you will call your client, that way there will be no frustration on their part.

Repair Quality - 5.0/5.0 -

The body work on my car is fantastic and even better is the fact that your mechanic finally found the problem I have had all year. My thanks to all who worked on my car. I will definitely recommend.

Customer Service - 4.0/5.0 -

I think it is extremely important to answer phone calls.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wally's Collison Center did a fantastic job on my car. I know it took a long time, but it was worth the patience. The employees were very nice and kept me posted on everything. Thanks again Wally's!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

good work

Repair Quality - 5.0/5.0 -

verry honest

Customer Service - 5.0/5.0 -

very satisfied

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean