Waterford Collision Inc.
2579 Dixie Hwy,
Waterford,
MI
48328
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Waterford Collision is a full service collision repair facility servicing all makes and models. Waterford Collision are experts in RV collision repair. We also have courtesy cars available during repairs.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
Payment Types
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Chrysler
Dodge
Fiat
GM Basic
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praise Waterford Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop receives high marks for proactive, frequent communication through calls and texts throughout the repair process. A standout highlight across numerous reviews is the complimentary interior and exterior detailing, which repeatedly delighted customers. Timeliness is a strong suit, with many vehicles completed ahead of schedule. The availability of loaner cars is frequently appreciated. A few customers noted delays due to back-ordered parts, occasional communication gaps, and isolated quality concerns, as mentioned directly in their feedback.
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Service Quality
"... honestly looked like nothing had ever happened — the work was flawless! You can tell they take pride in what they do. They kept me updated throughout ..."
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"... didn't take long at all. My vehicle looks amazing. I can't tell where the damage was, that's how good Waterford Collision is. I thank them so much and ..."
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"Was pleased with how fast the work got done and made my car look brand new after it was done. I was pleased with a car detailing after the work ..."
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"They were amazing! Estimated my truck to be done Oct 31st. It was done Oct 17th! Looks like a brand new truck and I couldn't be happier"
"... job fixing my vehicle. They did an awesome job and I was only without my vehicle less than a week. Ive already referred several people to check them ..."
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"... not only did a great job fixing up my vehicle but they also beat their own deadline by weeks. Not to mention, as far as dealing with the insurance ..."
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"... step along the way. I especially appreciated that the repair was completed two days ahead of schedule!"
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"... Collision for the seamless repair on my 2026 Lyriq!! It looks great and was done so quickly! My vehicle ready ahead of schedule and cleaned. I will definitely be referring ..."
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"... extremely satisfied with the turn around of my vehicle! The communication was profound and detailed and I really appreciated it! When I received my truck back it ..."
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"... was. Fred was awesome - he went above and beyond, calling me daily with updates and keeping me informed every step of the way. I definitely had a few different ..."
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"... one day do to damage unseen during the repair but they communicated that very well and in a prompt manner so I was able to adjust my timeliness with work and ..."
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"... situation as simple as possible for the customer. I was kept updated and well informed of the status of my repair work. It is clear through the entire process they ..."
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"Amazing work, car feels brand new. Really impressed by communication that Waterford Collision provided. Definitely made the process a lot smoother ..."
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Michael
(Chevrolet owner)
reviewed 9/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tom was great
Customer Service - 5.0/5.0
Manuel
(Ford owner)
reviewed 9/24/26
My Experience - 5.0/5.0 -
Paid great attention to detail I’m completely impressed and satisfied
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Larry
(Chevrolet owner)
reviewed 9/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I brought my truck to Waterford Collision Body Shop in Waterford after an accident, and they exceeded my expectations. Communication was great, the repair looks fantastic, and the entire process was smooth from start to finish. I highly recommend them to anyone looking for reliable, high-quality work.” Larry L.
Customer Service - 5.0/5.0
Returned Clean
Shelley
(Chevrolet owner)
reviewed 9/21/26
My Experience - 5.0/5.0 -
Everything went so smoothly and quickly. Great job guys!
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Lisa
(Jeep owner)
reviewed 9/21/26
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Nancy
(Toyota owner)
reviewed 9/17/26
My Experience - 5.0/5.0 -
Wonderful people to deal with i really appreciate them
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Ryan
(RAM owner)
reviewed 9/17/26
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Stephanie
(Subaru owner)
reviewed 9/16/26
My Experience - 5.0/5.0 -
Overall it was a positive experience. Tom was great to work with and I very much appreciated the text updates.
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Thomas
(Chevrolet owner)
reviewed 9/15/26
My Experience - 5.0/5.0 -
Awesome rental car!
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Leslie
(Chevrolet owner)
reviewed 9/14/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Martin
(Ford owner)
reviewed 9/11/26
My Experience - 5.0/5.0 -
Job well done like always.
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Walter
(Mazda owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As expected,Fred communicates well and does a thorough job.
Customer Service - 5.0/5.0 -
Completely satisfief
Returned Clean
John
(Mazda owner)
reviewed 9/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Went over and above when we had a issue with a key that was damaged very impressed with customer services
Customer Service - 5.0/5.0
Returned Clean
Gloria
(Subaru owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very Satisfied Great Job Fred was assume and was very polite😊
Customer Service - 5.0/5.0 -
Great Experience there with all personnel😁
Returned Clean
Jason
(Hyundai owner)
reviewed 9/7/26
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
John
(RAM owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Phenomenal repair
Customer Service - 5.0/5.0 -
Excellent communication and follow up with the process of my vehicle
Returned Clean
Yvonne
(RAM owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Judith
(Chevrolet owner)
reviewed 9/3/26
My Experience - 5.0/5.0 -
I like the idea that they call me and keep me posted on the progress of my car and call when it will be ready. They are a great team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Matthew
(Chevrolet owner)
reviewed 9/3/26