Waterford Collision Inc.

4.8 (2,768reviews)
96%
2579 Dixie Hwy,  Waterford,  MI  48328

Waterford Collision is a full service collision repair facility servicing all makes and models. Waterford Collision are experts in RV collision repair. We also have courtesy cars available during repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (2,768)

Customers say
Overall Customer Satisfaction
Customers consistently praise Waterford Collision for exceptional service quality, with many noting repairs that make vehicles look brand new or better than before. Communication stands out as a major strength, with staff providing regular updates throughout the repair process via calls, texts, and emails. The shop consistently delivers ahead of schedule, often completing work days or weeks earlier than promised. Customers frequently highlight the unexpected bonus of thorough interior and exterior detailing, with vehicles returned cleaner than when dropped off. The professional, friendly staff creates a stress-free experience, with many customers becoming repeat clients and enthusiastically recommending the shop to family and friends. While most feedback is overwhelmingly positive, a few customers noted communication delays or minor issues that were promptly addressed.
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"Top marks. Excellent job. Professional service. Completely satisfied."
"Waterford Collison is the absolute best repair company that I have experienced. There efficient, skilled, ..." Read more
"Waterford Collision is the BEST collision shop in Oakland County! Professional and Great work! Smooth ..." Read more
"My car was ready a week early !! Awesome 🤩"
"The repair was completed far before the promised date. I was kept informed of the progress. The representatives ..." Read more
"They were amazing! Estimated my truck to be done Oct 31st. It was done Oct 17th! Looks like a brand new truck and I couldn't ..." Read more
"One full week ahead of schedule."
"It took EIGHT weeks! Was told it would be 1 or 2 weeks."

Likely to Recommend

You guys are good

Repair Quality

You guys are great! It is the only place our family takes our cars to if our cars need body work.

Customer Service

Communication is great.

My Experience

Really good experience and also something to highlight is the great customer attention from Mr. Fred.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Tom was professional, great at communicating the status of my vehicle and answering any questions. This is our second time using Waterford collision and we are very pleased with the work they did to repair our vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Will recommend Waterford Collision

Repair Quality

Great turnaround time & quality workmanship on my Truck

Customer Service

Fred kept me updated as work progressed

Returned Clean

My Experience

The repairs looked great and my car was returned beautifully cleaned inside and out. It looks amazing. Great service. Thank you!

Likely to Recommend

Repair Quality

My car looks great. You can't even tell it matches so well. They cleaned the inside and outside of my car beautifully. I was completely satisfied with this experience. Thank you.

Customer Service

They kept in touch on what was happening and when I would receive my car in a timely fashion.

Likely to Recommend

Repair Quality

I checked reviews before choosing a repair facility for my van and Waterford Collision stood out immediately. Tom got things rolling quickly and answered my question. It did take a lot longer than originally estimated, nearly 6 weeks total, but I'd pick quality over speed every time. The van looks great and was even detailed inside.

Customer Service

Likely to Recommend

Repair Quality

Waterford Collision did an outstanding job with my Acadia! The professionalism, communication and depth of knowledge was excellent! Aaron is the best! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Customer Service

Returned Clean

My Experience

I felt like the car was brand new when I picked up the car from Waterford Collision after the repairs were completed. The timeline I was told of when the car would be completed was honored and the feedback throughout the process of repair was outstanding.

Likely to Recommend

Repair Quality

Fred was very communicative, fantastic experience! My vehicle looks new again

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My truck was fixed on time and looks great. I’m happy with the results. Tom was really good to work with and provided frequent updates during the process. I have had other vehicles done by waterford collision for other family members in the past. They do good work.

Likely to Recommend

Repair Quality

My truck was fixed on time and looks great. I’m happy with the results. Tom was really good to work with and provided frequent updates during the process. I have had other vehicles done by waterford collision for other family members in the past. They do great work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Fred stayed in touch every step of the way! Thank you Fred!

Returned Clean

My Experience

I was exceedingly satisfied with the work done. I also received a loaner, which was very good. All staff was very professional. Car had completely been washed and cleaned when I picked it up. Very satisfied. Very happy with the work . Tom was easy to work with And very thoughtful about getting me alone.

Likely to Recommend

Overall, great workmanship. I would not hesitate to recommend Waterford collision to my family and friends.

Repair Quality

My car looks wonderful. Inside and out. Very professional staff. I appreciate Tom’s updates. The loaner was a godsend.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

We still need resolution for our Sat Radio connection. We are pleased with the collision repair work that was completed, just need to resolve Sat radio to function

Likely to Recommend

Glad we used you

Repair Quality

Very pleased with the results and the speed of the repair

Customer Service

Very pleased

Returned Clean

My Experience

Took my car in for collision repair and Waterford Collision not only did a fantastic job of keeping me informed of the status with text updates, but the made my car look as close to new again as possible! Not only with their amazing exterior work, but the also fully detailed the interior! I felt like I was driving a newer car off the dealership lot. Thank you Tom for working with me from the moment I brought it in through you personally walking out to the car with me when I picked it up just to ensure I was pleased with the end product!