Waterford Collision Inc.

4.8 (3,069reviews)
97%
2579 Dixie Hwy,  Waterford,  MI  48328
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Shop AssistantSparkles

Waterford Collision is a full service collision repair facility servicing all makes and models. Waterford Collision are experts in RV collision repair. We also have courtesy cars available during repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (3,069)

Customers say
Overall Customer Satisfaction
Customers consistently praise Waterford Collision for outstanding service quality, expert repairs, and exceptional communication. Many highlight that vehicles were returned looking brand new, with numerous customers pleasantly surprised by complimentary interior and exterior detailing. The shop frequently completed repairs ahead of schedule, earning high marks for timeliness. Customers repeatedly commend the professionalism and friendliness of the staff, with many noting they have returned multiple times and actively referred friends and family. A few customers noted areas for improvement, including more consistent personal communication during the repair process, occasional delays, and isolated concerns about repair quality, as mentioned directly in their feedback.
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"... didn't take long at all. My vehicle looks amazing. I can't tell where the damage was, that's how good Waterford Collision is. I thank them so much and I have already referred ..." Read more
"... honestly looked like nothing had ever happened — the work was flawless! You can tell they take pride in what they do. They kept me updated throughout the process and made ..." Read more
"Definitely quality workmanship. Was kept informed of the progress. Paint matched perfectly. Highly Recommended!!!"
"... something I noticed. Overall, I had a great experience, efficient service, fair pricing, and quality work. I would definitely return to Waterford Collision for any future auto repair ..." Read more
"... the progress and status the repair activity. And the final repair was completed very well. A high quality repair job. No issues or complaints." Read more
"... Collision the entire time my vehicle was with them. My vehicle was ready 3 days earlier than their predicted date of completion." Read more
"They were amazing! Estimated my truck to be done Oct 31st. It was done Oct 17th! Looks like a brand new truck and I couldn't be happier"
"It took a few extra days, and was delayed twice, due to problems with replacement parts they received. I'm happy they took the extra time ..." Read more
"Early when clearly or should've been late... my car was definitely rushed and not cared about"
"... extremely satisfied with the turn around of my vehicle! The communication was profound and detailed and I really appreciated it! When I received my truck back it was immaculate! ..." Read more
"Absolutely amazing customer service was done before eta. Updates were given through the process.. 10 out of 10 would recommend."
"Amazing work, car feels brand new. Really impressed by communication that Waterford Collision provided. Definitely made the process a lot smoother and gave ..." Read more
"They never called to update me on the progress. I had to reach out to them 2 or : times."

Likely to Recommend

Repair Quality

Waterford Collision has always gone above and beyond to make sure my family and I received the best customer several possible. Fred always keeps us updated with the progress, and makes sure we are totally satisfied before we leave. We wouldn't trust anyone else. Highly recommend

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Looks perfect..done in a week

Customer Service

Returned Clean

My Experience

Very friendly and Fred explained details very thoroughly

Likely to Recommend

Repair Quality

Customer Service

Appreciated that they had a loaner car for me to use

Returned Clean

My Experience

I would highly recommend Waterford collision to anyone ! The Team there ( Fred) did an AMAZING JOB ON MY JEEP PLUS SOME!! I give them 5 stars 🤩

My Experience

Great experience. Update texts with progress. Friendly and courteous. Attentive delivery. Great collision repair! Highly recommend

Likely to Recommend

Repair Quality

Very satisfied with thr work done to my car.

Customer Service

My Experience

Excellent service. Kept me informed about what was going on. Staff was pleasant to work with and very knowledgeable. Great work and we were well pleased with the results.

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service and my vehicle looked new again!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Fitment not as expected, and replaced headlight (passenger side) doesn't match tone of stock headlight (driver side)

My Experience

Wonderful job. Very thorough

My Experience

I felt everyone was professional. The car looks amazing and whoever cleaned out my car I appreciate it and wish to tell him thank you I will recommend you guys and I will use you if ever need.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

We had a delay getting started.

Customer Service

Returned Clean

My Experience

Constant updates and you even got the car done early

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

I don’t know what else to say. You guys did a great job. I even saw a few little extras, which I was surprised and happy for, but I don’t see anything that y’all did wrong perfecto

My Experience

Yes for sure

Likely to Recommend

Repair Quality

Great

Customer Service

Great

Likely to Recommend

Highly recommend this body shop to all my friends.

Repair Quality

Excellent workmanship and customer service.

Customer Service

Great customer service and friendly people