Waterford Collision Inc.

4.8 (3,090reviews)
97%
2579 Dixie Hwy,  Waterford,  MI  48328
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Waterford Collision is a full service collision repair facility servicing all makes and models. Waterford Collision are experts in RV collision repair. We also have courtesy cars available during repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (3,090)

Customers say
Overall Customer Satisfaction
Customers consistently praise Waterford Collision for outstanding service quality, expert repairs, and exceptional communication. Many highlight that vehicles were returned looking brand new, with numerous customers pleasantly surprised by complimentary interior and exterior detailing. The shop frequently completed repairs ahead of schedule, earning high marks for timeliness. Customers repeatedly commend the professionalism and friendliness of the staff, with many noting they have returned multiple times and actively referred friends and family. A few customers noted areas for improvement, including more consistent personal communication during the repair process, occasional delays, and isolated concerns about repair quality, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... didn't take long at all. My vehicle looks amazing. I can't tell where the damage was, that's how good Waterford Collision is. I thank them so much and I have already referred ..." Read more
"... honestly looked like nothing had ever happened — the work was flawless! You can tell they take pride in what they do. They kept me updated throughout the process and made ..." Read more
"Definitely quality workmanship. Was kept informed of the progress. Paint matched perfectly. Highly Recommended!!!"
"... something I noticed. Overall, I had a great experience, efficient service, fair pricing, and quality work. I would definitely return to Waterford Collision for any future auto repair ..." Read more
"... the progress and status the repair activity. And the final repair was completed very well. A high quality repair job. No issues or complaints." Read more
"... Collision the entire time my vehicle was with them. My vehicle was ready 3 days earlier than their predicted date of completion." Read more
"They were amazing! Estimated my truck to be done Oct 31st. It was done Oct 17th! Looks like a brand new truck and I couldn't be happier"
"It took a few extra days, and was delayed twice, due to problems with replacement parts they received. I'm happy they took the extra time ..." Read more
"Early when clearly or should've been late... my car was definitely rushed and not cared about"
"... extremely satisfied with the turn around of my vehicle! The communication was profound and detailed and I really appreciated it! When I received my truck back it was immaculate! ..." Read more
"Absolutely amazing customer service was done before eta. Updates were given through the process.. 10 out of 10 would recommend."
"Amazing work, car feels brand new. Really impressed by communication that Waterford Collision provided. Definitely made the process a lot smoother and gave ..." Read more
"They never called to update me on the progress. I had to reach out to them 2 or : times."

My Experience

Tom was great to work with throughout the entire process! He demonstrated fantastic communication skills- at no point was I left in the dark about my repair. He also has a great sense of humor. The car looks good as new! Thanks!

Likely to Recommend

Repair Quality

Excellent job and customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My vehicle was done one week ahead of date they had given me , awesome ! Fred was friendly made the process easy non stressful, and they even washed my car🙂 thank you Waterford Collision.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always

Repair Quality

Fast an easy to work with. I have brought a few projects there and will keep going with three boys in my family! SMH

Customer Service

High level communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs look good.

Likely to Recommend

They did a very professional repair of my vehicle and even cleaned it on the inside.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fred is great. He took care of everything. Will tell everyone I know about this type of workmanship.

Likely to Recommend

Without hesitation

Repair Quality

Everything about this this company is FANTASTIC. Friendly service with the customer. Professional repairs to my vehicle. And the loaner car was a God sent

Customer Service

FANTASTIC

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I worked with Tom & he helped make the process seamless Thank you!

Likely to Recommend

Repair Quality

My experience was absolutely wonderful I worked with Tom and he made the process seamless

Customer Service

Tom was Fantastic to work with

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys were on point,Tom got it done, of course the team too what I wanted done!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were excellent

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fred was amazing. He kept me posted on everything going on with my car. If I ever have anymore work that needs to be done it will for sure be there. And if anyone ever ask, I will for sure send them there. Absolutely wonderful

Likely to Recommend

Repair Quality

Beautiful job. It's a relief seeing the car look so great!

Customer Service

Fred was very polite. He explained everything to us really well.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Waterford Collision does great work! Fred is awesome. I will recommend them to anyone who has a need. Thank you for taking such good care of me.

Likely to Recommend

Repair Quality

Fred was absolutely fabulous. made me and my wife comfortable and confident that everything was done perfectly. Thanks!

Customer Service

see my last comment. Fred was awesome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was polite. I was kept informed on the progress of the repair and they suprised me by detailing the car's interior. I would recommend them to anyone

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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