Waxahachie Autoplex
In operation 18 years.
Waxahachie Autoplex Collision Center offers collision and auto body repair in Waxahachie, TX! If you have been involved in a collision, our body shop will work diligently to return your car or truck to pre-damage condition. Our collision center knows that the aftermath of an accident can be stressful. Fortunately, you don't have to go through this alone. Our friendly team is here to help you get back on the roads of Red Oak and Mansfield in a car that is safe to operate. If you are worried about paying for your auto repair, ask our team about your special repair financing options.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Well as I said on an earlier question. I would recommend this shop to my friend. My family and those that are acquaintances and people. I don't know because I think they take care of the vehicle.
Repair Quality - 5.0/5.0 -
They did what to me. Like an awesome job. There is one thing I did not like was when I got in and started the vehicle. Somebody change my radio station possibility, if they did disconnect the bathery, & just put it on a station when the battery was hooked back up. That's why the wrong station then was put on my radio! So with that Said they fex thing I didn't know was damaged and the color match perfectly. Thank you Autoplex for a awesome job to my 2021 Ford F250. Clifford
Customer Service - 5.0/5.0 -
He was very polite and sympathetic to me about wrecked truck. Which made me feel much more secure as I named my truck Layla she is my baby. I was happy that, my truck was going in hands of someone and or a place that cared alot about their customers. Thanks Clifford
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Greatest service you can get
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 3.0/5.0 -
Kinda on the expensive side, a great customer experience
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Difficult to get connected to person yo get update on car repair. Was very frustrated. Staff did make it better by giving us a loaner until my vehicle was ready. Very happy!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Please note that I haven’t even driven the vehicle yet due to illness.
Returned Clean
My Experience - 0.0/5.0 -
It ruin ti king ti repair each week they would change date it would be ready. The headlight rgrt required is not straight
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Jeep looks great! Love that it was finished way ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can not tell there eas ever any damage.
Customer Service - 5.0/5.0 -
Waxahachie Autoplex did a fantastc job. You would never even know my truck was hit twice in the same day.
My Experience - 5.0/5.0 -
I was not completely satisfied it took more then a month to get something done that could of been done in one week I had to spend a lot of money on a rental car. Morgan was the estimator. I asked Morgan if he could do something about the long wait situation if they would help me get a rental. He has no work ethic his answer was very rude he said there is nothing I can do for you. I was never disrespectful or rude. I will not choose auto plex in waxachie again.
Likely to Recommend - 0.5/5.0 -
The time they took to fix my car they could of fix it in one week
Repair Quality - 3.5/5.0 -
My vehicle is driving fine but the car was dirty inside oily and dirty print of dirt. They stole my experience glasses.
Customer Service - 2.0/5.0 -
Matthew was the person to take care of my claim I hardly heard from him I needed to talk to him never was available I I never got the answers I needed they took a whole week to pick up my car from the towing. over a month at the auto body shop we paid so much money on rental. I still haven’t heard from him. No work ethic.
My Experience - 5.0/5.0 -
The repair looks wonderful. And they washed my car and cleaned it inside. It even smelled good
Likely to Recommend - 5.0/5.0 -
Very satisfied all the way around.
Repair Quality - 5.0/5.0 -
The car looks great, they even cleaned it inside and outside and it smelled good. I felt like I had a new car.
Customer Service - 5.0/5.0 -
Everyone was very nice and helpful.
Likely to Recommend - 0.5/5.0 -
I will not recommend this place.
Repair Quality - 2.5/5.0 -
The replacement of the door is fine. The shop missed some details of plugging in buttons inside my doors. I now have to bring my car back to the shop so my window and lock buttons will work. That is incredibly frustrating.
Customer Service - 1.5/5.0 -
Communication is poor. Anytime I had a delay, I had to reach out to them about it. I received text updates, but they only included dates being pushed back. Never an explanation, and only a two-week estimated date. There were times I wouldn’t get an update until the estimated day was over to learn my car wasn’t actually ready. Also, I received my car back extremely dusty and dirty. You’d think after having my car for 11 weeks, you could dust off the dirt you tracked in. And honestly, especially being on dealership property, good customer service would provide a cleaning or detailing job. I don’t believe this place of business actually cares about its customer service reputation.
Likely to Recommend - 4.5/5.0 -
I would recommend however as previously mention the time it took was unsatisfactory
Repair Quality - 4.5/5.0 -
It was fine
Customer Service - 5.0/5.0 -
The customer service was fine and I understand the delay was not the advisors fault; however, the vehicle took entirely too long to be repaired.