Wayzata Auto Center Collision Repair

My Experience - 5.0/5.0 -

Matt was very nice to work with. He made the process easy for me.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Gas cap is not connected anymore

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The repair itself was perfect and the car itself looks like new! However, I was initially quoted 7-10 days to complete the repair…it took 5 weeks! Communication was also poor. I had to call multiple times per week leaving multiple voicemails that went unanswered until I called back the next day.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Chelsey was great to work with. Informative, professional and a pleasure to deal with. I would hire her in a minute.

Customer Service - 5.0/5.0 -

See prior comment on Chelsey

My Experience - 5.0/5.0 -

Chelsea did a great job of communicating with us through the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Chelsea was wonderful.

Likely to Recommend - 4.5/5.0 -

This is the first time that I have used them so at this time I don't know. That is the reason I gave it a 9

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job!

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

On two separate occasions the damage estimate was increased. I'll be lucky if my insurance doesn't cancel us after a $16,000.00 claim. Also, when picked up the car was filthy! Dust and greasy grimy fingerprints everywhere! After waiting an hour for cleanup, after complaining, the greasy fingerprints were still all over the roof upholstery and door pillars! When my husband called Matt to complain he didn't even apologize, just offered excuses. We will never use this shop again.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

Repair was very well done. It took 3 months

Customer Service - 3.5/5.0 -

Good costumer service but again it took 3 months

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0 -

There was I lot of confusion for me on how the bids were handled by Wayzata Collision and Westfield insurance. There were 2 claims for one vehicle and they were assigned to different adjusters. There must be no set way to handle claims. I had to deal with 2 adjusters, why. They did things very differently. Very confusing for the consumer.

Customer Service - 3.5/5.0 -

2 claims. They were not submitted at the same time, why. I had to go back to the body shop to get the second claim submitted.

My Experience - 5.0/5.0 -

Quality work. It seemed to take a long time to obtain parts, but repair was on time after parts arrived.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Quality repairs completed within a quick time frame! Excellent communication from staff.

My Experience - 5.0/5.0 -

Quality repairs completed within a quick time frame! Excellent communication from staff.

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean