Caliber - Plymouth

4.7 (2,413reviews)
95%
14005 25th Avenue North,  Plymouth,  MN  55447

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,413)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new or factory fresh upon return. Timeliness was another strong point, as many repairs were completed ahead of schedule, exceeding expectations. Staff were widely described as friendly, professional, knowledgeable, and customer-focused. A few customers noted areas for improvement directly from their experiences: some mentioned communication becoming inconsistent toward the end of repairs or when delays occurred, a small number reported minor quality issues upon pickup requiring return visits, and occasional delays due to parts availability were noted as frustrating, particularly when updates were not proactively provided.
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"Caliber has fantastic customer service, an easy streamlined process, quick service, friendly and helpful staff, plus ..." Read more
"... future problems before they became problems, and made the vehicle appear factory fresh" Read more
"The work was prompt and professional. Extremely satisfied with the service"
"Caliber provided a high quality repair service on my vehicle I am extremely pleased with the results!"
"Left the car at the shop for two weeks. 75% of the work didnt get completed and I was told to come pick it up."
"Communication and text messages with updates were great!!"
"Communication was excellent throughout the repair; I got almost daily updates with the process. The staff was friendly and easy to work with. The ..." Read more
"Great communication. It is obvious that customer communication is a top priority for the company."
"I had to reach out 75% of the time to check the progress. I even had to call the tire shop to get answers."
"Communication was top tier the whole time Caliber had my car. You took wonderful care of my car and it looks amazing. ..." Read more

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Customer Service

My Experience

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Repair Quality

Something happened with the fan blower after I got the car. So I am rating a 9. Everything else wascgreat

Customer Service

Great

Returned Clean

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Customer Service

My Experience

Great experience from beginning to end. Thank you, Madison.

My Experience

Work was done well and completed faster than the estimated time.

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Returned Clean

My Experience

Josh and the team were awesome. They kept my truck a little longer to ensure everything met their quality standards and that I was completely satisfied with the finished product. I really appreciated their attention to detail and commitment to restoring my truck to brand new. I’m a returning customer and would absolutely use them again, although I hope I don’t have to!

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My Experience

Caliber collision has done a great job I have no complaints. I would refer people to caliber collision.

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Returned Clean

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My Experience

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Repair Quality

Customer Service

Repair was done well.

Returned Clean

My Experience

Service manager was great. Speed of intake phenomenal. Ease of access to rental car nearby was extremely convenient too.

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Returned Clean

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No complaints at this point.

Repair Quality

Nice job. Thanks for keeping us informed.

Customer Service

Everyone was very nice. Good information and pleasant to work with.

Returned Clean

My Experience

My Experience

So many reasons! The receptionist was so helpful, Josh was amazing, he kept me informed on all progress. The workmanship was beyond perfect. I would give them all 100 stars if I could. You are going to be my go to company, if the need arises again. I will be singing your praises to anyone needing body work done. Thank you all so much!

My Experience

Team was great! Super fast repair and great communication!

My Experience

Really appreciate the detailed explanation of the issue and that they're always available and patient to answer my questions. Love the wuick turn around as well on the actual fix.

My Experience

Received car a week late. Delivery dates kept changing.

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Customer Service

the delivery date kept changing day by day; couldn't plan for when car would be ready for me

Returned Clean

My Experience

Great staff and communication.

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Customer Service