Caliber - Maple Grove

4.8 (3,520reviews)

95%

(763) 308-2032

16750 96th Ave N, Maple Grove, MN 55311

95%

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16750 96th Ave N
Maple Grove, MN 55311

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About Caliber - Maple Grove

See Photos

16750 96th Ave N
Maple Grove, MN 55311

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (3,520)

Sort By:
Newest
Rating

2,773 Customers Rated

5 Stars

67.8% Complete

(2386)
4 Stars

7.4% Complete

(260)
3 Stars

1.4% Complete

(49)
2 Stars

0.8% Complete

(28)
1 Star

0.3% Complete

(12)
< 1 Star

1.1% Complete

(38)

Customers say

Overall Customer Satisfaction

Customers consistently praise the excellent customer service, with staff being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with customers appreciating daily updates via text messages and phone calls that kept them informed at every step. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before, and customers value the lifetime warranty on paintwork. Timeliness is another key positive, with repairs frequently completed ahead of schedule. Additional touches like interior detailing and vehicle cleaning exceed expectations. While most experiences are highly positive, some customers noted minor issues with scheduling coordination, occasional delays, and isolated instances of less friendly front desk service.

Select to learn more

Service Quality
Timeliness
Communication

"Speed and quality of service were impeccable. I thoroughly appreciate being returned a fully detailed ..." Read more

"My car is better then new. The customer service is outstanding, professional, awesome communication and friendly. ..." Read more

"The team was great to work with! The repair looks great! And they said it has a lifetime warranty on the work they did!"

"The work on the car was very high quality, I would recommend your shop to everyone"

"The paint job was poorly done, there was orange peel and fish eyes through out the paint. My rims werent replaced they ..." Read more

"Earlier than expected, which was such a win."

"They actually got it done a few days early. I was very happy about that."

"It was ready 2 days early!"

"Done earlier then expected and communication throughout was great."

"It was done early"

"We were provided daily updates as to the status of our vehicle repairs, which allowed us to have peace of mind throughout ..." Read more

"Done earlier then expected and communication throughout was great."

"Outstanding text communications keeping me updated."

"Great customer service and communication. Kept me updated daily on the status of the repair. Pleasant and easy to work with."

"I appreciated the frequent communications via text! My repair ran into a lot of unforeseen complications ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Speed and quality of service were impeccable. I thoroughly appreciate being returned a fully detailed ..." Read more

"My car is better then new. The customer service is outstanding, professional, awesome communication and friendly. ..." Read more

"The team was great to work with! The repair looks great! And they said it has a lifetime warranty on the work they did!"

"The work on the car was very high quality, I would recommend your shop to everyone"

"The paint job was poorly done, there was orange peel and fish eyes through out the paint. My rims werent replaced they ..." Read more

"Earlier than expected, which was such a win."

"They actually got it done a few days early. I was very happy about that."

"It was ready 2 days early!"

"Done earlier then expected and communication throughout was great."

"It was done early"

"We were provided daily updates as to the status of our vehicle repairs, which allowed us to have peace of mind throughout ..." Read more

"Done earlier then expected and communication throughout was great."

"Outstanding text communications keeping me updated."

"Great customer service and communication. Kept me updated daily on the status of the repair. Pleasant and easy to work with."

"I appreciated the frequent communications via text! My repair ran into a lot of unforeseen complications ..." Read more

Jordan (Toyota owner) reviewed 7/31/26

Whatever you’re paying Ben isn’t enough. His craftsmanship is top notch and his communication about the repair process was precise and informative.

Patricia (Chevrolet owner) reviewed 7/31/26

Front the initial call from Caliber Collision I was happy to know that they were able to take in my work. They were very helpful in setting up the appointment and walking me through step by step. I will definitely recommend them to others. Nicole at the Maple Grove location was amazing

Julia (Mazda owner) reviewed 7/31/26

Nicole was great! Communication was clear and if I had any questions, she was always able to answer them for me. She was very knowledgeable and made the process so smooth. I appreciated receiving updates every step of the way. Also, thanks to the PDR guy, the paint tech and anyone else who took care of our car.

Tyler (Honda owner) reviewed 7/31/26

Felt like I got a brand new car back. Id highly recommend this shop to anyone in need.

John (Ford owner) reviewed 7/31/26

Everything was seamless. Great customer service. My liason Nicole went above and beyond to coordinate every detail.

Elizabeth (Toyota owner) reviewed 7/31/26

Matthew (Toyota owner) reviewed 7/30/26

Brennan (Dodge owner) reviewed 7/30/26

John (Ford owner) reviewed 7/30/26

You did a fantastic job

Christine (Honda owner) reviewed 7/30/26

Rumen (Jeep owner) reviewed 7/30/26

Derek (Honda owner) reviewed 7/29/26

Both locations I dealt with (Rogers and Maple Grove) were professional and pleasant.

Charles (Honda owner) reviewed 7/29/26

Great updates throughout the process. I almost gave a nine because of a dirty handprint on the panel between the windshield and the passenger doorframe. The exterior looks great and the remainder of the interior looks great too.

Angela (Honda owner) reviewed 7/29/26

Sami (Dodge owner) reviewed 7/29/26

Anne (Lexus owner) reviewed 7/28/26

Ben was absolutely wonderful he kept me informed of all progress and he did an amazing job with my car!

Angela (Honda owner) reviewed 7/27/26

Sameerah (Audi owner) reviewed 7/27/26

Joshua (Jeep owner) reviewed 7/27/26

Demetrius (Ford owner) reviewed 7/27/26

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view more shops in: Maple Grove | 55311

Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Caliber - Maple Grove

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Maple Grove

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,520)

2,773 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0