Gerber Collision & Glass - Golden Valley

My Experience - 5.0/5.0 -

Fairly minor but difficult repair. Looks perfect and on time.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Happy with the timeliness, quality, and communication

My Experience - 5.0/5.0 -

From start to finish, both Jennifer and Elizabeth were transparent and timely in their updates and timelines. Work was flawless. I would 100% recommend their services.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From start to finish, both Jennifer and Elizabeth were transparent and timely in their updates and timelines. Work was flawless. I would 100% recommend their services.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Appreciated how the estimator explained all the details of the repair and the excellent work done on my care. Will reccommend to others. Mike

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

while I hope I would not get the chance to inform a fiend of your services, I would absolutely recommend you

Repair Quality - 5.0/5.0 -

overwhelmingly satisfied with everything

Customer Service - 5.0/5.0 -

wonderful, kind sympathetic service that showed real concern for me.

My Experience - 5.0/5.0 -

The customer service was superb. It was a completely stress free experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was amazing! Great communication and follow through. Felt like a white glove experience.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

after a few bumpy words with them about how long this would take to fix and schedules they were very cooperative and did a good job.

Customer Service - 4.0/5.0 -

at the beginning, it wasn't great but once they had the car in to be fixed, they were extremely good at communicating and they did everything. They said they would do including leave the car where they said they would so I'm satisfied.

My Experience - 5.0/5.0 -

The people were great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Elizabeth was fantastic. I appreciate everything that all of the crew did. Definitely the best place to go for that type of service. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Elizabeth was great. I really appreciated her expertise and especially appreciated the communication updates.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Elizabeth && Jennifer were outstanding ! I recommend this place !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I’m totally satisfied with how everything was handled n the staff was courteous and made my experience very easy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff gave me 1st class service n kept me informed of everything regarding my cars condition n completion status

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The communication on the progress of our vehicle was 2nd to none. Jennifer and the rest of the front desk staff were friendly, accomodating & helpful. It was nice that Jennifer took pics of our vehicle because I wasn't sure how detailed they should be. Overall we were impressed with the amazing service & we will highly recommend Gerber for collision repair needs. Thanks -Deb & Randall

Likely to Recommend - 5.0/5.0 -

*treated us like humans vs a nuisance *quality workmanship *flexibility *awesome communication re/ the timeline for completion *made a stressful situation easy & less stressful (see comments about Gerber's working relationship with Enterprise). *I knew we were in good hands from my first in-person visit.

Repair Quality - 5.0/5.0 -

*communication was excellent, we were updated daily on progress, problem solving & ETA *customer service was second to none from initial scheduling to completion of our car. Gerber staff made a stressful process friendly and efficient. *Gerber's working relationship with Enterprise made our experience with missing our car effortless and reassuring. *Front desk staff was especially great at customer service for example: Their communication with us was authentic vs fake, scripted nice. *all staff (FOH & BOH) educated us about body repair differences working on vehicles that are battery operated vs gas operated.

Customer Service - 5.0/5.0 -

See first comment.

My Experience - 5.0/5.0 -

I have such a rave review for Jessica - who both on the front end and back end of my process was so helpful and excellent in her approach and service - I would love to talk with you about this. I needed to leave the car for two weeks as we were on vacation and there was an issue about how Liberty Mutual had marked the account that she handled in the background to save me follow up. When I returned she remembered me eventhough I had dropped the car off quickly and was so enjoyable to work with as well as seeing her deal with. Both phone calls and other customers. As someone who has a career in customer service and loyalty - I was impressed by her as well as what it says about your entire approach and team. Feel free to call me to discuss if you would like. She represented your company so incredibly well which also reflects on everyone in your company