Gerber Collision & Glass - Golden Valley

4.8 (703reviews)
96%
6901 Laurel Ave,  Golden Valley,  MN  55426

In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Golden Valley offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Volvo

Reviews (703)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting timely text and email updates that kept them informed throughout the repair process. The quality of repairs is frequently described as exceptional, with vehicles returned looking brand new or better than before accidents. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and accommodating front desk and repair staff received widespread appreciation. Customers also valued the added touch of vehicles being returned clean inside and out. A few customers mentioned isolated concerns such as delays, miscommunications, or minor quality issues, but these represent a small fraction of the overall feedback. The overwhelming majority of customers expressed high satisfaction and indicated they would strongly recommend the shop to others.
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"Gerber Collision and Glass had some of the best customer service I have seen in the auto industry. From daily text updates on status of my vehicle, ..." Read more
"... professional, helpful and punctual service. My car is repaired to perfect condition. It looks like it came off the assembly line of the factory. The staff at the front desk and the ..." Read more
"The repair took way too long. There was a bait and switch early on. I advised I wanted the car repaired in Eau Claire ..." Read more
"... car after it was broken into and attempted Hotwire. Service was great and detail was impeccable. Glad to have worked with them during my crisis" Read more
"Perfection in quality, condition, value and appearance. Communication was great, I was kept abreast of all ..." Read more
"Multiple times I was told the car would be done no later than a date certain. The car was not done as promised. This created much ..." Read more
"I was able to pick up my vehicle a week before they estimated, which was a big surprise to me."
"... I anticipated two weeks for repairs to occur but my vehicle was ready for pickup exactly one week later! Also, upon walking up to my repaired door, before ..." Read more
"Customer service was fabulous. Repair turnaround time was slightly longer than I anticipated."
"Fast service with the best communication and follow‑up Ive experienced. The car looks brand new—truly exceptional service!"
"... customer service I have seen in the auto industry. From daily text updates on status of my vehicle, quick responses to any of my questions, and repairs done in a very ..." Read more
"This was my favorite part. Communication went above and beyond my expectations."
"I had to call daily for updates."
"communication was clear and consistent and I was never in the dark about what was going on"

My Experience

Very communicative with keeping me up to date on my car’s repairs. And gave accurate time of when it would be ready for pick up.

Likely to Recommend

Telling my roommates to go through them.

Repair Quality

. Perfectly fixed everything!

Customer Service

Amazing! Texting service was great.

Returned Clean

My Experience

Elizabeth was fantastic. I appreciate everything that all of the crew did. Definitely the best place to go for that type of service. Thanks!

Likely to Recommend

Repair Quality

Best ever

Customer Service

Elizabeth rules - best ever

My Experience

The communication on the progress of our vehicle was 2nd to none. Jennifer and the rest of the front desk staff were friendly, accomodating & helpful. It was nice that Jennifer took pics of our vehicle because I wasn't sure how detailed they should be. Overall we were impressed with the amazing service & we will highly recommend Gerber for collision repair needs. Thanks -Deb & Randall

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Efficient, helpful and restored my SUV back to new condition!

Customer Service

Efficient, helpful and very knowledgeable.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

My car after I left the shop a day later ended up getting a nice scrape and peeled so I'm bummed I feel like the heat softened the door panel

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The staff was friendly and professional. The work was done fast without any any issues. The quality of work is excellent.

Customer Service

Great customer service!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Sorry l am terrible with names but the blond girl was very helpful and pleasant to work with. You guys have it figured out. Especially great connection with the rental company! Thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

They did a great job

Customer Service

Super helpful

Returned Clean

Likely to Recommend

I would highly recommend this place to anyone who has damage to their car.

Repair Quality

The team was very communicative and was easy to talk to!

Customer Service

The team is amazing.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Customer service was fabulous. Repair turnaround time was slightly longer than I anticipated.

Repair Quality

Scott did a great job communicating repair updates, advocating for me with insurance, and explaining the process.

Customer Service

Scott did a great job communicating repair updates, advocating for me with insurance, and explaining the process.

Returned Clean

Likely to Recommend

Repair Quality

My car looks like new.

Customer Service

Returned Clean

Likely to Recommend

I highly recommend this shop any one looking for car repairs.

Repair Quality

Scott, front desk Jenifer were friendly, helpful, took time to explain the repairs needed then after job was completed but walk through what was done showed, pointed out each area, all jobs were excellent my expectations, any one needs collusion repair I highly recommend Gerber collusion, glasses.

Customer Service

It was friendly, efficient start to end.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean