Gerber Collision & Glass - Shakopee
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Shakopee offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
I am happy that the work on done on time and meet the estimate. Front desk went one extra length waiting for me beyond 5 PM to allow me to come over and pick up the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication very much informative Friendly staff members on phone and in office. Thanks so much for your great service! 10 stars and above
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
My Experience - 5.0/5.0 -
Great experience, Carrie was diligent at getting answers about my vehicle that was stuck in Canada. I don’t know if we would’ve gotten it back without her. I was kept up to date once it arrived and the work was completed before the expected date. The end result was the best part
Likely to Recommend - 5.0/5.0 -
I am not sure I could recommend anyone other than Gerber. I don’t think this experience can be beat!
Repair Quality - 5.0/5.0 -
Repair looks to be like new quality back to the time I bought the truck
Customer Service - 5.0/5.0 -
Couldn’t expect more than what I received. Very few companies still possess good customer service. This was the best I have ever seen. That’s not an exaggeration.
Returned Clean
My Experience - 5.0/5.0 -
The whole process took sometime, which was understandable because of the updates needed for the car , Dan of Gerber Collision did awesome job on keeping me up with the updates on how the going was . Thanks so much Dan & the Team , would recommend Gerber Collision Shakopee all the time.Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for regular updates and good service. Thank you for getting the repair completed at the earliest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I am very satisfied with my vehicle.I would recommend the shop to my friend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes, I was satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Worked extremely well with fleet management to manage information and rentals.
Returned Clean
My Experience - 5.0/5.0 -
Best car repair experience ever! Professional all around and couldn’t recommend them more!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best experience ever
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, attention to detail, and service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looked great. I was happy with the results
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
First, repair took a very long time - 6 weeks - with consistent pushing back of estimated completing date... not great. Had to point out additional fixing on door foam molding that wasn't fully completed and left to look like it was pulling away from the frame. Truck was returned with check engine light on - despite being delivered fine with intake code readings being clean. Spent an hour waiting to figure it out with the Gerber team, only for the team to say code reader didn't show an error code. Ultimately sent me home and said to come back if it didn't turn off and attempted to say the check engine was a car problem and not the result of the work completed by Gerber (despite my GMC app clearly showing it trigger when they re calibrated everything the day before completion). Went home and purchased a cheap $30 code reader from Napa which showed it was the grill shutter ... not sure how Gerber's code reader didn't catch that... long story, brought it to the dealer to find out the grill shutter was unplugged during repairs and wasn't plugged back in. Ended up having to disassemble the engine covering to plug it in... more or less just sloppy that this was left unplugged and lack of thoroughness on delivery of vehicle paired with the length of time the vehicle was in custody would've anticipated a more complete product.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication