Caliber - Eden Prairie

4.9 (2,785reviews)
97%
13075 Pioneer Trail,  Eden Prairie,  MN  55347
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,785)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication through text updates, phone calls, and daily progress reports, keeping customers informed throughout the process. Timeliness was a frequent highlight, with numerous vehicles completed ahead of schedule. Staff friendliness, professionalism, and helpfulness were widely celebrated. A complimentary interior and exterior cleaning surprised and delighted many customers. A few customers noted occasional delays due to parts availability, and isolated concerns about repair quality or communication gaps were mentioned, reflecting direct customer input rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"After the repair it was impossible to tell that the car had ever been damaged. Caliber did a beautiful job."
"The quality of the work they did was excellent. The car looked brand new again."
"They went above and beyond. Specifically in extending the paint job a bit so it looked more uniform and detailing the inside of my car. It looked and ..." Read more
"... issue with backlight after getting my car back and they took the time to figure out why was wrong with the back light even though I had frontal damage . That goes way ..." Read more
"Everything from start to finish ran very smoothly. I was especially pleased at the car detail and the ..." Read more
"2days early even when they had to reorder a part that arrived damaged!"
"Work was completed significantly earlier that promised."
"... December 2 and was supposed to ready in 2 weeks, but the date kept getting pushed back and was not ready to be picked up until December 23." Read more
"... the process. Our only disappointment was that the original timeframe escalated from 2 weeks to 3 weeks to over a month, with no significant issues to explain ..." Read more
"... a great experience with this auto body shop. The work was completed ahead of schedule, and my car was returned in excellent condition—clean and looking ..." Read more
"... great and the work was done faster than expected. The communication throughout the process was excellent." Read more
"Something appreciate in this day and age, is technology. The text updates along the way as my car was being fixed made all the difference. There wasnt any guessing ..." Read more
"We were updated each time there was a delay but not updated on why, or if you anticipated a delay knowing the body parts ..." Read more
"I tried calling them multiple times, the wait time was more then 5 minutes and i had to drop the call"
"Excellent shop for collision work. Communication regarding my car repair process was exceptional."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a wonderful job and very fast. I stopped inon Monday around noon.tjey gave me an estimate I agreed to the price and left them to order the parts. Around 3:30 Or 4:00 I got a text that the parts were in,so I called and made an appointment for 9:30 on Tuesday morning. I was told it could take 1-2 days then around 3:30 I got the text that my car was ready. Wow fast efficient service plus a really friendly place with great people working there. Bonus a nice clean car. Thank you for the great painless experience. I highly recommend them.

My Experience

Caliber Collision provided all-around top notch service from start to finish. Updates were provided throughout the repair process reassuring me that my vehicle was being attended to. I am very pleased with the quality of repair and attention to detail that was demonstrated. My experience with Caliber Collision has been most positive and I would recommend their services to friends and family members.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Quality work, reasonable price, excellent communication throughout the process. The front desk person was great.

Likely to Recommend

Repair Quality

Great communication and scheduling. Especially Alexis and JD. Before had my CRV fixed here and now my BMW, super easy to deal with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They always do amazing work and everyone is so nice. If you need vehicle repairs go to Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

JP was great and everyone was very friendly and communicative.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend this shop.

Repair Quality

The Eden Prairie shop is very good, and timely - professional. Thank you.

Customer Service

Professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Staff was very helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was good, the staff was very friendly and helpful. The work on my truck turned out very good

Likely to Recommend

Overall - very positive experience

Repair Quality

Friendly service - handled the rental car arrangements and quality work on my truck

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Caliber was extremely communicative and easy to work with! There were no hiccups with insurance or long delays with parts. My car looks brand new, big thank you to Zach for getting everything done quickly!

Likely to Recommend

Again, great customer service, friendliness and great communication.

Repair Quality

Communication was excellent and the work completed looks great.

Customer Service

Alexis and JP from Caliber Collision were absolutely fantastic throughout the entire process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

good customer service and they do the best job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Customer service was excellent by everyone. Noah and his team do a great job making customers like me happy. Very pleased

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car was repaired properly The only complaint is when cleaning up the car - they used something to clean the inside windows that caused a haze on the windows

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff at Caliber Collision is so customer service oriented they delivered my car to my home completely restored and looking fabulous. They go the extra mile! I totally recommend them. Diane Cook

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