Caliber - Eden Prairie

4.9 (2,749reviews)
97%
13075 Pioneer Trail,  Eden Prairie,  MN  55347
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,749)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication through text updates, phone calls, and daily progress reports, which customers found reassuring and stress-reducing. Timeliness was a frequent highlight, with numerous vehicles completed ahead of schedule. The complimentary interior detailing and cleaning surprised and delighted many customers. A few customers noted areas for improvement directly from their feedback, including occasional delays due to parts availability, inconsistent proactive communication requiring follow-up calls, and isolated concerns about repair completeness. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"The quality of the work they did was excellent. The car looked brand new again."
"... kept me informed throughout the entire process. The quality of the work was excellent, and my vehicle was returned in great condition. Thank you to everyone ..." Read more
"... my mirror was fixed and the inside was immaculate. I have never been more impressed by a company than I am by yours. Thank you for saving my 10 year old ..." Read more
"4wd didnt work after accident and wasnt repaired upon return. Worked just fine prior."
"The quality of work was great and the work was done faster than expected. The communication throughout the process was excellent."
"... December 2 and was supposed to ready in 2 weeks, but the date kept getting pushed back and was not ready to be picked up until December 23." Read more
"... the process. Our only disappointment was that the original timeframe escalated from 2 weeks to 3 weeks to over a month, with no significant issues to explain ..." Read more
"2days early even when they had to reorder a part that arrived damaged!"
"... a great experience with this auto body shop. The work was completed ahead of schedule, and my car was returned in excellent condition—clean and looking ..." Read more
"... great and the work was done faster than expected. The communication throughout the process was excellent." Read more
"Something appreciate in this day and age, is technology. The text updates along the way as my car was being fixed made all the difference. There wasnt any guessing ..." Read more
"I tried calling them multiple times, the wait time was more then 5 minutes and i had to drop the call"
"I appreciated the daily communication, by text and phone, about the status of my auto body repair. And the answers to all my ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service! Thank you.

My Experience

Caliber did an excellent job of keeping me informed about the status of my car repair. Caliber also worked alongside my insurance company and Enterprise Car Rental to make everything run smoothly.

Likely to Recommend

Repair Quality

After the repair it was impossible to tell that the car had ever been damaged. Caliber did a beautiful job.

Customer Service

Caliber has good relationships with insurance companies and Enterprise Car Rental. This made the repair run smoothly with little effort on my part. From start to finish everything Caliber did was first rate and professional. I will highly recommend them.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job and kept me informed the whole time.

Customer Service

The team went above and beyond to help me out. They made things seamless from the rental to the insurance payment.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Hopefully won't have to, but solid work would recommend.

Repair Quality

Appears like new.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just great and,thorough service that proves, once again, that I can rely on Caliber for my car body needs.

Likely to Recommend

I have used Caliber twice and have NEVER been disappointed. I have stated as such to anyone needing body work.

Repair Quality

Great service with comprehensive repairs and even complemeary vacuuming.

Customer Service

Exceptionally friendly and informative.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

4 wheel drive is not working on my 4runner after the incident and still doesn't after trying to get Caliber to make it right. Not to mention the mechanic forgot to tighten thebattery terminals so it kept dying on me upon getting it back the first time. Along with a consistent steering wheel wobble. All of which did NOT exist prior to it being hit by a FORKLIFT. Seeking a 2nd opinion from Toyota.

Customer Service

4 wheel drive is not working on my 4runner after the incident and still doesn't after trying to get Caliber to make it right. Not to mention the mechanic forgot to tighten thebattery terminals so it kept dying on me upon getting it back the first time. Along with a consistent steering wheel wobble. All of which did NOT exist prior to it being hit by a FORKLIFT. Seeking a 2nd opinion from Toyota.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I’ve been meaning to fill out this survey because overall service was great. But it was just brought to my attention by family that the left brake light is out and unfortunately that was part of what was replaced. So work on it was done correctly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, excellent repair work. Car was completed on time and looks like new!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great service!

Repair Quality

They went above and beyond. Specifically in extending the paint job a bit so it looked more uniform and detailing the inside of my car. It looked and smelled so good when I got it back!

Customer Service

Everyone was friendly, attentive and helpful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

zach is fantastic!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Everything was great. Thanks for cleaning the interior of my car as well.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Exceptional work! I was impressed from the time I dropped off. Every aspect was professional and the process extremely efficient. My car is a beauty! Thank you so much.👏🏼😀

Likely to Recommend

Repair Quality

Punctual, communicative, and excellent workmanship!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The only issue was the estimated time when the truck was supposed to get done which was pushed back a few time but they did a good job.. thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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