Caliber - Shakopee
1238 Vierling Dr E,
Shakopee,
MN
55379
USA
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Volkswagen
Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with regular updates via text and phone keeping customers well-informed at every step. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before the accident. Timeliness is another strong point, with repairs often completed ahead of schedule. Customers particularly appreciate the unexpected vehicle detailing service, with many surprised by how clean their cars were upon pickup. While most experiences are overwhelmingly positive, a few customers noted minor issues requiring return visits or delays due to parts availability. The shop's ability to work seamlessly with insurance companies and provide rental car coordination adds significant value to the customer experience.
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Service Quality
"Excellent. Caliber Collision, Shakopee is the ideal place to take your vehicle for best-in-class service. I rated them ..."
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"Absolutely fantastic customer service throughout the process!"
"Absolutely outstanding customer service. Communication was amazing and continued throughout the whole repair. ..."
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"Most Excellent Customer Service!! Their teams are genuinely happy to serve you and help you any way ..."
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"Exceptional customer service and repairs."
"Quick turn-around getting car back."
"It was finished 2 days early!"
"... was kept updated on progress made on my vehicle. My repairs were done in a timely manner even over a holiday weekend."
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"Fast, efficient and did a great job"
"Was very happy that Caliber was able to get my car fixed in just 3 days - and in time for me to drive ..."
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"The communication was exemplary. Never have had updates and information relayed in this manner. Best ever."
"I was kept informed by text and phone call so I knew what was going on every step of the way. They were ..."
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"Excellent communications. Frequent and consistent communications. Very professional."
"Communication throughout was fantastic and frequent. My car looked brand new when I got it back. It was ..."
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"Never had better communication!"
Eric
(Chevrolet owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jake
(Subaru owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
All I can say is thank you so much for taking the time to look at and fix my vehicle.
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John
(Mitsubishi owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gerald
(Chevrolet owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Subaru owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gregory
(Buick owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Car looks absolutely fantastic and the staff is super helpful and friendly!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
enjoyed the quick turn around and the friendly service. Car turned out beautiful.
Customer Service - 5.0/5.0
Barbara
(Infiniti owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Terry
(Ford owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0 -
The whole process was pain free and very well done
Repair Quality - 5.0/5.0 -
The repairs were done very well and looked great. Gabby was very attentive and helped me through the whole process. The men that cleaned my truck did a great job. Thank You All
Customer Service - 5.0/5.0 -
See previous comments
Returned Clean
Joe
(Mazda owner)
reviewed 7/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Paul
(Honda owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Beth
(Acura owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Bailey
(Honda owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Claudia
(Chevrolet owner)
reviewed 7/20/26
My Experience - 5.0/5.0 -
what a awesome group of people starting with the front desk kris and all the body repair professionals. Couldn’t ask for a better experience. And they washed and cleaned the inside of my car. Now that’s what i call service. Claudia Schliep
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job and got the job done sooner then i was told.
Customer Service - 5.0/5.0
Returned Clean
Julius
(Kia owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Thomas
(Ford owner)
reviewed 7/20/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Amy
(Ford owner)
reviewed 7/20/26
My Experience - 5.0/5.0 -
Gabbie was great and we are very satisfied with the work you did AND you finished ahead of time. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Chevrolet owner)
reviewed 7/20/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Seth
(Honda owner)
reviewed 7/20/26