Caliber - South - Minneapolis

4.8 (4,327reviews)
96%
5431 Lyndale Avenue South,  Minneapolis,  MN  55419
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,327)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text updates and proactive outreach that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with vehicles described as looking brand new upon return. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. The professionalism, friendliness, and helpfulness of the entire team were recurring themes. Customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A few customers noted areas for improvement, including clearer explanations for delays, more accurate completion timelines, and thorough post-repair walk-arounds to review paint matching and repair quality before vehicle handoff.
AI-Generated from reviews written in the last 12 months
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"... compassionate and kept me informed every step of the way. I wish customer service from all companies were like this!" Read more
"Everyone was professional and courteous and very nice to me. They answered my numerous questions patiently."
"Excellent customer service throughout"
"The service was excellent. They kept me informed of the progress on my car at all times. Furthermore, the repairs ..." Read more
"The customer service was poor. I had to chase after your staff for months just to get updates and try to get things ..." Read more
"... pick up a rental car, and do the reverse at the end. They texted me daily with updates and went above and beyond in their service. The repair looks excellent-cant ..." Read more
"Better communication I had to call after a week to get an update on my car."
"super quick work, great quality and incredible communication. Thank you."
"Staff was very personable but I would have preferred the text updates to actually include what repair work was being done to the car rather ..." Read more
"I wish I'd been told WHY the repairs took an extra week. I kept getting automated texts saying the due date ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service, they stay in contact with updates on how it's going, help out with your rental and the work they did on my Atlas is like nothing ever happened =)

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very courteous and helpful. Communication was great. Got the job done very quickly.

My Experience

My Experience

Justin was wonderful! He made valuable recommendations and provided updates all along the way. I appreciate the care he took with my car so much and had a great experience working with him.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with the customer service, the communication, and the work done. Jeremy and the receptionist were great. Only thing I wasn't completely satisfied with was the fact that it took two weeks to complete the work. It might be beneficial to wait until the parts are at the shop before beginning the process when the car is drivable.

My Experience

Communication was great as was the timeliness of repairs.

My Experience

Incredibly smooth and easy repair! Your team provides excellent communication and wonderful service. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair work looks good. Justin my contact was the best communicator. Very responsive and clear.

Customer Service

Justin was great at communicating, responding promptly, clearly explaining status

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and care, thank you!

My Experience

Jeremy did a great job of communicating.

My Experience

Communication was excellent.

Likely to Recommend

Repair Quality

Gillian Parle communicated regularly, so I knew the status of the process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good job. The door ding/small dent seems to be completely gone. The timing was good. I appreciate the service and timeliness of thos repair.

Likely to Recommend

I feel Caliber is overcharging me for this repair. I feel like they have made a simple repair into a very complicated process where I need to go there several times. I feel that they have made no attempt to make me more satisfied with the service, such as dropping the price, prioritizing the repair, or even doing basic things like calling to say it would be delayed. Caliber sucks and multiple people I have talked with have now confirmed that they got similarly price gauged.

Repair Quality

Replacement window was scratched.

Customer Service

Staff was unhelpful and uncommunicative when the bill was over $300 more than their estimate and the window had a scratch. They made ZERO attempt to make things better or offer to match the price they had provided earlier to me.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

You did an impressive job of keeping me informed and the job was done faster than expected. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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